Kiehl's Since 1851 is a skincare store that offers a variety of products loved by customers. Many reviews highlight the positive experiences with helpful and knowledgeable staff, especially at the Manhattan Beach location. Staff members like Adriana and Margo are praised for their patience, friendliness, and expertise, making the shopping experience enjoyable and informative. Customers appreciate the staff's ability to recommend suitable products and build personalized skincare routines, with one reviewer noting how Ana helped them find the right products for their skin type. However, some reviews mention a decline in customer service at the Manhattan store, feeling that associates are less helpful and less welcoming since a former employee left. There are also concerns about the online system, which has caused some frustrations with account status and product returns. Despite these issues, the overall sentiment remains positive about the products themselves. Customers who have interacted with staff like Adriana, Margo, and Ana have had memorable experiences and plan to return. In summary, Kiehl's is known for its quality products and strong staff expertise, especially at certain locations, though some customers feel service has dipped at others. The store continues to be a popular destination for skincare needs, with a few areas for improvement.
Personally, Kiehls is the best skin care company. It’s for all skin types, and the products are well priced. This is coming from a licensed and insured Esthetician.
September 2025
First time shopping here! Jesse was super friendly, helpful, and just so lovely. Love the bag and tester 🛍️✨🤍
January 2024
I love Kiehl’s. I came in to grab more their Hyaluronic Acid Serum. It’s so moisturizing, just what I need.
