-
December 2023 by keith hatter
My recent visit to LensCrafters inside Macy's in Manhattan Beach left me extremely disappointed with the level of service provided. Despite having an appointment scheduled for noon, I arrived 15 minutes early as a courtesy, only to find myself waiting for a staggering 45 minutes before ultimately leaving.The lack of punctuality and organization was apparent from the moment I stepped into the store. Despite my early arrival, there seemed to be a lack of attention to the scheduled appointments. The staff appeared overwhelmed and disorganized, making it difficult to ascertain when I would be seen.As time ticked away without any explanation or updates, my frustration grew. It is understandable that delays can occur in any business, but the lack of communication or acknowledgement of the delay only exacerbated the situation. A simple apology or explanation for the delay could have gone a long way in improving the overall experience.Ultimately, after waiting for an excessive amount of time, I made the decision to leave LensCrafters. The lack of consideration for customers' time and the disorganized nature of the staff left me feeling frustrated and undervalued as a customer.I hope that LensCrafters in Macy's Manhattan Beach takes this feedback seriously and takes steps to improve their service. Punctuality, better organization, and clear communication with customers are crucial aspects of any successful business, and it is unfortunate that these were lacking during my visit.In conclusion, based on my experience, I cannot recommend LensCrafters at Macy's Manhattan Beach due to the poor service and unprofessionalism exhibited during my visit.
-
November 2023 by Mary McCulley
Ordered lenses over a week ago and was told they would be in 2-3 business days. No calls so I checked Thurs, and was told they should be arriving by end of week. Nothing. Just called and was told, oh it says pending, they may be back ordered. No offer to confirm, so had to ask to please check, so I can look elsewhere if they’re not available. Terrible customer service. My first experience with them and probably the last.
-
November 2023 by Steven
Sarai provided excellent service and was knowledgeable about the products. They helped me choose the right frames and lenses without any pressure to upsell. A pleasant experience overall.
-
October 2023 by Erick Chavez
Sarai was the best! She walked me through choosing the right frame for me and gave me great recommendations. I highly recommend this location and make sure you talk to Sarai.
-
August 2023 by Michelle Cohen
Milena was very helpful and solved the issue I was experiencing with my glasses. Along with finding the perfect frames for my extra pair of lens.
-
August 2023 by ALMA CASTRO
Sarai was AMAZING!!! She was so kind from the start. She greeted me and offered help. She was very patient with me! And suggested me lots of options. Overall, such a great experience. I will be coming back here again! Thank you, Sarai.
-
August 2023 by raquel vallado
Raul was so nice to help fix my glasses because the screw on the leg came off and he made sure the other side was good for me as well. Thank you for your help and patience Raul!
-
August 2023 by Michael Bark
Raul, Sarai and Milena were amazing they fixed and adjusted my glasses, it’s an amazing staff at LensCrafters Macys Manhattan Beach
-
August 2023 by Juan Campos
Great service! I needed my glasses repaired. They took care of it in less than 5 minutes at no cost.
-
June 2023 by Ian “Eeyun” X
Never fails to impress me how good this LensCrafters is. Raul took good care of me and luckily they had my exact frame in stock for same day. Thanks so much!
-
June 2023 by Val
I had an awesome experience at this location. It was comfortable and very enjoyable. Every staff was super helpful, extremely friendly and very professional. I mostly worked with Milena to help me pick my eye glasses, she was amazing and helped me throughout my shopping period at the store. Super professional and friendly! She took her time to assist me with picking glasses that compliments the shape of my face and she was honest throughout. She patiently went over all the available options and had me try new styles. I loved the experience and will definitely go back. Thank you all for the amazing job and great help!
-
June 2023 by Nasser Mohamed
The doctor and associates were friendly, professional and helpful in answering my questions. It was a very pleasant experience. I highly recommend this location.
-
May 2023 by daftne osorio
I’ve been coming here for the longest time and it’s because their service is always the best. They care for you very much and they are willing to take care of your needs! Sarai is the best yet kindest soul ever and she fulfills your needs and your wishes ! Sarai is the best and I highly recommend for you guys to get your yearly eye check ups here! :)
-
April 2023 by G Castaneda
Went to this LensCrafter to see their selection and ended up buying new glasses. Sarai was extremely helpful answering all my question, she took the time to look up variations of the frames I was interested in. Not once did I feel rushed and she made my experience quick and easy. Definitely will be going back again!
-
April 2023 by parasike
Terrible experience. I was excited to get my new glasses but within a week of using them, I felt eye fatigue and was so restless getting home driving on the congested freeway after a long day at work. Turns out the prescription was off and had to wait another week for them to fix my new glasses. My experience with the doctor that took my initial eye exam seemed very rushed as well...
