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January 2024 by Liza G.
No Means No!My spouse and I have shopped at REI brick and mortars only four times-- twice years ago, and twice last month, December. The salesperson who helped us at another REI a few weeks ago told us about the membership program, which we declined. The cashier mentioned it again, and we let her know we already declined it. The matter was dropped.However, last Friday at the Manhattan Beach store, HANK (the name on his tag), the cashier who rung up our purchase, kept pressuring us to get a membership. We repeatedly told him no, but he wouldn't stop, until I got upset. After spending a long day at UCLA medical center, we stopped in on our way home to check out the sneakers on sale. We'd enjoyed our experience until we had to stand up to Hank. We won't be shopping at this location again.
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November 2023 by Maryann R.
EXCELLENT customer service, particularly when compared to the MDR and SM stores! I returned a black diamond headlamp because it was glitchy and the cashier was super understanding. Didn't give me any trouble, and was able to look up my receipt. I swapped the item and it was easy breezy! Shout out to the big dude who helped me! This experience is why I'm willing to pay $$$ on something I could purchase from Amazon for way less. The people at this REI have been the most helpful, and I absolutely LOVE the outlet next door!!!
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October 2023 by Deena ..
After sending a letter in and information regarding what happen. Someone from the store name Endra contacted me and told me I can return the cup. She was apologetic and kind. I ended up returning it with Victoria and she was extremely kind and had great customer service as well. Thankful they have people in there that are good with customer service and we're able to resolve my issue
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September 2023 by Kristen Dietrich
fast and efficient tire replacement
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June 2023 by Tom G.
REI Co-Op just renamed thier Used and obsolete clearance store as the Re-Supply store. This is the FIRST brick & mortar Re-Supply store in the USA!!!Lots of everything they sell in the regular store... Much of it "gently used" stuff. They say it's all inspected to be serviceable or heavily used and priced accordingly.This used to be called Thier "permanent garage sale" store. Somebody at HQ probably thought that the term garage sale implied thier pricing was rock bottom and or that it was of the lowest quality, least desirable of stuff, which is how I would interpret a garage sale. Resupply probably is not a term that I would incorporate into a name for this type of store. At any rate, I would estimate the square footage around 3000 ft², and they have a lot of stuff here. Perhaps the best time to go is when they have an extra percentage discount applying to probably everything in the store. That might be around particular holidays, or maybe you should call in and ask when they have a special sale running. We actually visit pretty regularly, perhaps once per quarter... That would be a lot for us. We don't live exactly next door or close by, we have about an hour drive to get here.So you never know what you might find on any given visit. I'm not so keen on getting stuff that is actually used pretty moderately or heavily. I like stuff that is essentially nearly brand new, and priced substantially below their sale prices, and below internet comparable values.So why five stars? First, staff and service has always been as she would expect from REI, first rate, reasonably insightful guidance, and professional service. Second, it's often very good quality merchandise that may be just gently used or recently discontinued. Third, if you have an eye for a bargain.... You may be in luck here ... And fourth, This is the first, and the one and only store of its type for REI on Earth! Possibly... This is the one and only REI ReSupply store in our Galaxy!!! [Silent snickering]
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June 2023 by Scott B.
REI Manhattan Beach, CA has become my ultimate destination for all my outdoor equipment and clothing needs. I have been a loyal customer for years, and my membership has been a longstanding commitment. Whether it's getting my snowboard waxed, my mountain bike tuned, or simply shopping for clothing and hiking shoes, the staff at REI consistently goes above and beyond to provide exceptional assistance with a friendly demeanor.Today's visit was no exception. I took advantage of an outstanding sale and purchased a Thule roof cargo box at a remarkable 20% discount. Originally, my plan was to pick up the box curbside and install it myself. However, when the REI associate brought out the colossal box, it became evident that my self-installation idea might not have been the wisest decision. Perhaps sensing my concern or recognizing a fellow customer in need, Chris promptly informed me that, as a member, I was eligible for a complimentary installation. He assured me it would only take about 10 minutes. Chris was truly remarkable, providing a thorough demonstration of the system while efficiently and professionally preparing the roof box for installation. With our combined effort, we had it securely mounted within minutes.I cannot stress enough how highly I recommend this store. The customer service here is consistently outstanding, surpassing my expectations each and every time.
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May 2023 by Daphne J.
Came here to buy a bladder for my osprey day lite hiking backpack. Upon entry, there were 2 workers that greeted me which I thought, wow the customer service here is amazing! There's a section on the store where there's a backpack specialist (at least, that's what I gathered, I'm sure there's more to it! haha) who helped me out with which size is the best with my backpack. After giving me the recommended bladder size, I told him that I was preparing for the half dome hike, and he gave me great tips on what to do and not to do during the hike. I always appreciate tips toward a safer hiking trip so that's another plus on the customer service! When it was time to go to the register, Marissa helped me out with the purchase and even getting a co-op membership. I always enjoy coming here even though my wallet cries after each visit :,) Their products are generally more expensive but you definitely get good quality products out of it. They also have another store in the same plaza that's relatively cheaper that sells products second hand for anyone who's strictly on a budget!
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March 2023 by Zlatko J.
Best in service and knowledgable... went in for Snow Board service for kids boards. Very reasonable cost for service, much better than the local surf and snow shops in the area... The store is clean, has everything you can think of or need for outdoors activity. Any employee you speak with in store has knowledge enough to help and assess your need for equipment and provide very well thought out advice. This location also has (next door) a REI with used and overstock selection at discounted costs and very well, in shape bought back used equipment. This is the place for you, if your not an everyday camper, hiker, ski and snow boarder or anything outdoors... hope this helps!
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December 2022 by Carlos Berriis
Super good
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December 2022 by Maria M.
Are you a new skier looking to invest in boots? Skip the resort shops and come to REI MB!!!I am a new skier (5 days total in my life!) and was told that getting boots is the move to make the experience more comfortable and improve my learning. I came to REI skeptical about what the experience would be (I have only shopped here for running and hiking stuff) and what the inventory would be (mountain shops have a LOT of brands, how could a beach city store compare)?I went to the back of the store, where they have a fair and organized system going for boot fitting. They write your name down and give you a buzzer (It is kind of like a deli counter, come to think of it). I got help from Joe and he is a BOSS! His knowledge and love for the sport really shines through. He was so patient and upbeat when working me...I was extra appreciative for that, because I came at 3:30pm (near closing time) the day after Christmas, and I am a beginner who asked LOTS of questions. Oh, and he fitted me and my fiancé at the same time. So, double the love for Joe!! It took 90 minutes for us to get sized, try on 2 pairs of boots each, try on different insoles in each boot, get insoles cut and fitted, and check out. He said they normally expect 45-60 minutes per customer, so I was grateful he gave us nearly 2x of his valuable time and expertise. Because I am new to the sport, every person I interact with at the rental shop, the lifts, the mountains, and store has made a lasting impression on me. If someone is nice and shares some positive vibes with me (a simple "just be safe and have fun!!"), it makes me excited to stick with the sport and I feel less nervous / self conscious about being a newbie. Of all the skiers and snow lovers I have interfaced with this year, Joe is the person I have spent the most time with and gotten the most help from. And let me tell you, he gives off the vibe all of us newbies want to feel: encouragement, enthusiasm, lightheartedness, and support!!I left the store feeling empowered and excited about my future as a skier! FWIW, I went for the Dalbello Panterra 75W GW LS boots.THANK YOU JOE, and THANK YOU REI!!!
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November 2022 by Christanne C.
Went to the store for a curbside pickup for some hiking shoes I ordered online. The whole experience probably took all of 2 minutes. Nice and easy. I had to take the boots back though because the colors looked different online. I also didn't think they were that comfortable for $100 on sale. My return was just as fast as the pickup. I looked around and wanted to buy everything, so I had to get out of there lol. REI always has everything you need for any sport or camping activity. Friendly and helpful staff everywhere you go in the store. Would recommend!
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November 2022 by Christopher C.
Score: 10/10Buzzwords: Next-Level Customer Service, 2-Story Shopping, REI Garage StandaloneDecided to visit this REI location a Saturday night after a few friends recommended shopping the standalone large store for some sweet deals in preparation for a National Parks Road trip scheduled next year. While we didn't get the chance to fully immerse ourselves in the garage store (located 2 stores down adjacent to the Ross) due to a slightly earlier close time at 8pm, we were really happy with our overall shopping experience at the main store.What has been a major headache for us has been figuring out additional storage for our 2017 Prius Prime. Though we decided on roof rack + cargo box combo, the connectors, accessories, and sizing has been a nightmare for someone unfamiliar with such ecosystems. Fortunately for us, Chris came to the rescue. Not only was he very patient with this uncultured swine, but he also took the time to explain the differences between the competitor's ecosystem, best bang for our buck given our traveling needs, and went so far as to provide us with a written piece-by-piece order list with accompanying barcodes to eliminate all fears related to our purchase. The stress relief from this alone is unquanitifable.Overall, our above and beyond customer experience with Chris made for such a great first visit here at this flagship store. Not only was the store beautifully laid out for ease of shopping, but each of the staff was incredibly kind, greeting us at each encounter.
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December 2021 by John Peterson
Top-notch customer service at this location. Everyone would check up on me to make sure I was helped. Bike tune-up and repair prices seem reasonable.
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December 2021 by Kyle
Always helpful there
