-
April 2024 by SOLO channel
Good store but they close at 8 o'clock not 9. Google is wrong
-
March 2024 by Aaron Clark
OPEN BEFORE 10 ALREADY. My God, what kind of business doesn't open until 10am?
-
March 2024 by mark Spawnmine672
Great Service Guys! REI is the best!! My favorite place to shop and hang out! lol... Employees are always super nice and friendly! Lots of selection of products! Store is easy to navigate and find items! I go here to get all my camping supplies and gear! I hike in the local socal mountains alot so I need good quality gear that lasts! Thanks again REI!
-
March 2024 by Scott Morrison
Loads of good used gear. Great prices
-
February 2024 by Julie Lee
All servers are very Friendly.? Good products and good prices.
-
February 2024 by Thomas Nguyen
Too many Karens here, customer service is horrible.
-
February 2024 by jossie grossie
Customer service is awful. One of the male cashiers here is a huge D word.Also, crazy that we were being followed and stared at by staff. Never had this experience before at an REI.They bug you for donations like it’s coming out of their own pockets.Sorry I don’t want to fund a corporation to get a tax break. Provide a mission like parks project, and THEN we can talk.
-
January 2024 by Sergio Hernández
I found everything I needed and more
-
January 2024 by Alice
Great outdoor shop with good quality equipment. Great customer service. Many thanks to Victoria for helping us ?
-
January 2024 by Mike Miller
If I only had time to use all the cool equipment in stock at REI! Always good quality items at a decent price. Most employees are experts in one activity and very informed on most other activities so you can always find someone to help you out.
-
December 2023 by Hannah Perez
I used to come here several times a year and was a loyal customer to REI, practically free marketing for them but I never recommend them anymore. I was told by employees when I would make a purchase here that I could return any item within a year of purchase if it’s still in good condition, however, similar to another customer’s experience in these reviews, the cashier I was working with (who didn’t seem to want to be there) scrutinized my items and said I had nothing I could return. This had never happened in the past. Even after she said no, she called her manager over for support in her decision. She said they couldn’t be returned even if I used them once. I went to the outlet (which the main store didn’t even give as an option, but I knew as a member I could return items there too if the main store didn’t approve of the condition), the employee there asked why I hadn’t returned them at the main store because they were in excellent condition. I explained what had happened and they tried to help me out by calling the main store. It seemed they had their hands tied behind their back with these specific employees and told me it would be best to try returning my items at a different location entirely due to my experience here. Overall, I felt like I was treated unfairly and with distrust for wanting to return anything at all. I have not purchased anything here in over a year due to that experience. I used to ask for gift cards for this place on my bday and Christmas, but I could care less about this establishment now. If you’re gonna buy anything, I’d recommend equipment over clothing.
-
December 2023 by cynthia granados
Honestly love coming here. Customer service is always amazing. If products aren't in stock at the store, they offer to order online for you. Lots of great deals and clothing.
-
December 2023 by Carlene Luna
This place gave my sister the worst shopping experience she's ever had. A female employee (shoulder length reddish hair) completely fat shamed my sister when she was trying to just get a price check on snow pants. She kept repeating and repeating have you tried them on in a very nasty tone. My sister is not usually sensitive, and this employee made her cry when she left with her terrible manner and rude comments. She tried to make the comments in a round a bout way but it was obvious what she was trying to say. Really sad this was her experience, as it is usually one of her favorite places to shop :(
-
October 2023 by Melody
Great place to find a good deal. Found a 4 person tent I had my eye one for a while at a great price. They have everything; chairs, clothes, shoes, tents, bike racks, coolers...everything you need. Stan was freaking AMAZING!!! He went above and beyond to help us out. I had asked a young lady for help but she was too busy standing around. Stan came over without me having to ask. He is for sure a superstar!! Great info and tips and best personality. He gets a 5 star review!!!
-
October 2023 by sydney wen
First time visiting this REI resale store. Everything is labeled as returned goods and priced as final sale item with no return or refund. So you do have to really take a good look at the item cuz once you buy you own it. Pricing wise, it's a big savings from new and especially great deal if you're looking for cheap name brand gear.
