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November 2022 by Ann P.
I love this cleaners. They are so nice and accommodating, definitely the cleaners you can rely on as your local cleaners. I had a suit jacket I needed pressed same day. They were so nice about it and did it right then and there with a smile. Very much appreciate their service.
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July 2022 by Jennifer C.
THE WORST! I've been a customer here for years, and ever since this new business owner "Jay" has owned it it's gone downhill. They gave me someone's very expensive cashmere sweater and lost a dress. The staff was so nonchalant about the mistake and told me "they've been busy so mistakes happen." He also told me the owner was too busy to call me. You drop off your items expecting you'll get them all back. They simply don't care, don't trust your clothing to be taken here!
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May 2022 by David R.
We've been going to this place out of convenience for a year but no more. The woman that usually handles the front counter is exceptionally rude. The final straw for us was picking up and simply asking whether they applied the 20% off coupon we presented at drop off. Well, she had no record of it and then proceeded to stonewall us over the issue. Instead of kindly making an allowance for a regular customer, she proceeded, in the most condescending way to tell us she would honor it this time but not to do this again. How clueless can you be to sweat a regular over a bogus coupon that you've already accounted for in your pricing to begin with? There are LOTS of dry cleaners in Manhattan Beach - steer clear of the bad attitude and mediocre work at this place and go elsewhere.
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February 2022 by Randy C.
This company was much better with the prior owner. It's been 4 years now and I surely miss him.I'm done going here.
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September 2021 by Pauline S.
I've never written a bad review about a business until now. In fact, I prefer to write great reviews because I attribute the bad experiences to a person having a bad day; and we've all had a few of those. That being said, take heed to the following.WARNING: Drop off your dry cleaning at Strand Cleaners at your own risk, you may never get it back! I went to pick up my dry cleaning without my ticket. The woman at the front desk said she can pull up my phone number to get my ticket number. She did just that and I told me I have no dry cleaning to pick up. I know with 100% certainty I dropped off my clothes at Strand Cleaners. I know this because I did it with purpose. The purpose was to have my article of clothing, that was planned for an event, cleaned for said event. To add insult to injury, when I asked the woman to please drive the overhead conveyor to scan for my clothes, she said she was busy and would call me if it's found. I went home and double and triple check in the off chance that I may have not have dropped it off. Since it's nowhere to be found in my home, I am again 100% positive I took it to Strand Cleaners. About an hour later, I called Strand Cleaners and asked to speak to the manager to find out if he/she could aide in the search for my lost items. I recognized the voice on the other end of the phone. It was the same woman with whom I dealt with earlier. She told me there is no manager. I then asked her for the owner's name and she refused to supply it. She then reiterated that she enters everything in the system and she doesn't remember my items. I told her I don't care what her system says, the system is only as accurate as the person entering the information. She then yelled to me, "If you don't care, I don't care." There is no way for me to prove anything and they will probably get away with it. The only thing in my power to do is to warn others about Stand Cleaners. Never, ever lose your ticket, count your pieces at drop-off (it should be indicated on the ticket) and certainly at pick-up. Worst cleaners! Unfriendly staff! PAS