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December 2023 by Rudy Castillo
Picked up my daughter.
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September 2023 by Tanisha K
There friendly and nice but need to hire to more people they are not great at answering their phone
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July 2023 by Kathy
Having problems since day one closing account as soon as possible
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May 2023 by Melissa Shotell
Excellent customer service! Midia is very detail oriented and efficient. Both Midia and Christina are extremely helpful and friendly.
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May 2023 by Joe H.
Terrible bank. Senior relationship banker could care less. Ageism???
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February 2023 by Ingrid S.
Bank of the West used to have the best customer service . I have been banking with them for over 20 years and the Manteca Branch is the worst Bank of the West customer service oriented branch I have ever experienced. It is time for me to move my money ,
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February 2023 by Sandy V
Staff great. Nickel and Dime you with fees.
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January 2023 by Sandy V.
The staff at BOTW-Manteca are tops. You couldn't ask for more competent and friendly men and women. It is the upper echelon, the Elite, I find out of touch. Nandita Bakhshi CEO Bharat Masrani Michael Shepherd. In all the years I have worked in the banking arena and I am 86, I have never known a financial institution to intentionally put a customer's account in arrears. To avoid a $10.00 service fee you need a direct deposit to the account AND it must be deposited within their time limit, e.g., SSA Direct Deposit does not qualify on its own merits if you happen to be a senior who receives payment in the middle of the month. To explain, the cutoff date for my account is the 17th of any given month. Unfortunately, for me, my direct deposit was on the 21st. I did not have the extra $1.00 to deposit to avoid the $10.00 service fee so on the 17th of December, 2022, my account was assessed the fee putting me $2.27 in arrears. When notifying the back office I was told "you only get one chance for reversal and you have had yours." Bank of the West is not for the "little guy", the widow on social security with one deposit a month. Caution is advised if you are not one of the Elite with unlimited funds. Sandra L. Van Deventer01/30/2023
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November 2022 by Pablo Buceta
Very helpful and friendly staff!
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June 2022 by Charles W.
Surprised at the negative reviews. Been with the Manteca branch since 2013. No issues to note. Over those years, tellers have been friendly and provided excellent customer service. Only sometimes challenge is parking, but a spot usually opens up after a short time. Had a CD there few years ago at a decent interest rate. Once expired, cashed it in with zero problems. Even during the Pandemic shutdown, this branch, except for about 10 days was reliable. That 10 days shutdown was because many of the employees were exposed to Covid - customer/employee health was in front of bank profits - as it should be. Other banks had same problem BTW. Also had an account at Union Bank then located at SaveMart in Modesto. That branch was shutdown and never reopened leaving only the main branch downtown Modesto. Due to distance, closed that account.
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March 2022 by International Soto (International)
Service is ok
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January 2022 by Paul Burgio
Absolute nonsense that this branch is temporarily closed. COVID IS NOT AN EXCUSE TO CLOSE! IT’S NOT A FLESH-EATING BACTERIA FOR GOD’S SAKE!!! SNAP OUT OF IT!!
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November 2021 by Sam G.
The worst Bank, I'm surprised how this institution still in business, I would give it a 0 star if I could. Stay away!
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September 2021 by Mary P.
Unfortunately this is my home bank and have been here for years! However, today was the worse experience due to it being Saturday I understand that it is busy! My husband and I was the next one in line to cancel an account. To have excellent customer service shouldn't you greet the customer and see what they need help with if they are not in line for the teller???? No greet! No asking what we needed help with. Just sit your a** there and shut up and hope someone can help you! Lol wow. No heads up to say how long it will take or a possibility of not being helped today! We have waited over 45 minutes to have the little girl there with black hair to tell us she couldn't help us! ??? You could have told us the possibility so we can go somewhere else !!! Wasted time. So Unprofessional for a damn bank! You need help on your customer service. Especially that girl was telling the people she was helping that moment how much she makes an hour? And that she worked her way up there... seriously ??? Lol tbh they made a mistake! I'm sure there's people there that would have done a way better job than you.
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August 2021 by Richard Smith
Always friendly tellers