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February 2024 by Josh S
This MOTEL is the worst I have ever been in, it even gives Best Western a bad name. Dirty-Dirty-DIRTY room, RUDE staff, horrible location and LOUD. Could barely make it there one night, if it wasn't for the fact that it was Super Bowl Sunday I would have lost the money and driven home. When I got into the room it had a horrible musty/dirty/smoked in (weed and cigarette) smell even though was a non smoking room. I had to go to the store and buy some sanitizing wipes to wipe down surfaces as it did not feel clean at all in the room. I wiped the heater unit and just the top left 4 wipes almost black. (I will leave photos below with how dirty just the heater was). The carpet had spots all over and was sticky to the point I had to wear my shoes the entire time I walked on it, I did not trust walking with socks only. The bathroom was dirty and the toilet seat had yellow spots on it, yes it was probably pee that wasn't cleaned and I had to wipe it with some sanitizing wipes. I could continue with the negative about this place, but will end with this, the only way the positive reviews are being written about this place, is if the owner's are paying for them to be written. Stay here at your own risk, or if you are looking for a place to rent by the hour to have some fun with your girlfriend.
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February 2024 by Kuldeep Umri
Hotel very good thank
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February 2024 by Josh S.
This MOTEL is the worst I have ever been in, it even gives Best Western a bad name. Dirty-Dirty-DIRTY room, RUDE staff, horrible location and LOUD. Could barely make it there one night, if it wasn't for the fact that it was Super Bowl Sunday I would have lost the money and driven home. When I got into the room it had a horrible musty/dirty/smoked in (weed and cigarette) smell even though was a non smoking room. I had to go to the store and buy some sanitizing wipes to wipe down surfaces as it did not feel clean at all in the room. I wiped the heater unit and just the top left 4 wipes almost black. (I will leave photos below with how dirty just the heater was). The carpet had spots all over and was sticky to the point I had to wear my shoes the entire time I walked on it, I did not trust walking with socks only. The bathroom was dirty and the toilet seat had yellow spots on it, yes it was probably pee that wasn't cleaned and I had to wipe it with some sanitizing wipes. I could continue with the negative about this place, but will end with this, the only way the positive reviews are being written about this place, is if the owner's are paying for them to be written. Stay here at your own risk, or if you are looking for a place to rent by the hour to have some fun with your girlfriend.
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February 2024 by Dwayne Gregory
The location is excellent, parking was outstanding. I felt secure in knowing the night watchman was on top of whoever came through the property, as well as the night clerk. Service should get 10 stars as they went above and beyond the line of duty. I recommend anyone, and everyone to go stay there, and have one of the best, if not the best experience in a hotel ever. Thank you to ALL the Best Western staff, keep up the great work. One of the house keepers really deserves a raise, and promotion. I was flat out, impressed to the max with her, and how she handled her job.Rooms: Room was very nice, clean, and great view.Safety: Security was on point, left my keys in my truck more than once.
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February 2024 by Steve Moran
We weren't let down. I wouldn't stay anywhere else.Thank you, Roseburg & Manteca!!!
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February 2024 by Jose Murillo
Very polite and clean. Service was very good.Rooms: Clean rooms great price
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February 2024 by Kayla
Definitely not a 3 Star hotel, I will give it a 2 star. No towels in the room but clean, noise from the street traffic. Breakfast was good.
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January 2024 by Barbara Jones
Over all best place to stay in Manteca california!
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January 2024 by Trang S.
Recently, I visited this location, and upon arrival, my reservation was not found, so they charged my card twice. When trying to reach out to rectify the GM, Ham was less than helpful. I provided him with all the pertinent information and was promised a call back, which never happened. After 2-3 attempts and messages for him, there is still no phone call. As an established company with a GM to be the face of the business, his lack of customer care was shocking. The room was decent, but good customer service is what makes people come back. I DO NOT RECOMMEND and I will be contacting my credit card company.
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January 2024 by Nic Peterson
Everything is pretty solid. Breakfast room was nice. I wish it had an actual nice breakfast inside it. I had zero issues with noise for what it’s worth.
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January 2024 by Jolene
We are loyal Best Western customers for a lot of reasons, but the primary reason is the reliable soft beds. This hotel looks like a standard Best Western Plus from the outside. In fact, it is quite attractive. It is located next to highway 99 and the frontage road had a bunch of cars revving their engines unnecessarily. Actually sounded like they may have even been racing. Thank goodness we brought earplugs or we wouldn't have slept for most of the night. The front desk staff is excellent and friendly. The room needs attention, at least the room we stayed in needs attention. The toilet seat did not fit the toilet bowl. And, the toilet seat was not even tightened down so every time you use it, it slides off. The bathtub shower is okay but it gives the feeling it needs to be cleaned because it's old. Also, there are no grab bars and the tub felt slick. The bathroom sink did not drain well at all which grosses me out. The air conditioner was leaking and the carpet was wet in a large area all around it. The sheets did not smell fresh like I expect at Best Western. The beds were super hard and I woke up with a low back aching and muscle spasms. So, I won't be staying at this hotel again. To be fair, I would say that the room has a nice layout and it is large like you would expect with the Best Western Plus. I also think that the room was as clean as it could be. The microwave and refrigerator were in working order. I think the hotel should make it clear that if they're going to smoke there's a designated area somewhere so people can have clean air while they're loading and unloading. We did not stay for breakfast because we were in a hurry so I can't comment on that.
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January 2024 by Chloe Churchill
There is no way the cleanliness of this hotel is 3-star rated. This place was disgusting. Dirt and grime everywhere in the room, hair in the bed and on the pillows, smells awful, chairs are horribly discolored. All around gross.Rooms: Again not clean. Disgustingly dirty.
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December 2023 by Sergei Meckem
Great hotel! Ham the manager is awesome and was super helpful with everything. The staff were very respectful and did a great job cleaning the rooms. The breakfast room is pretty big and impressive as well!I would definitely come back and stay here!
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December 2023 by Judy Davis
Friendly, good service.
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December 2023 by Grechie Mae
There were kids running around on the top floor it was so annoying or i amnot even sure they're kids . We stayed on the second floor and we can hear everyone walking or running around on the top floor. It was terrible. I called the reception to fixed it and they stop whatever they're doing on the top. Horrible people no consideration of other people staying there.
