-
December 2023 by Melody C.
Luis saved Christmas! He helped me when I was in a bind looking for 2 shirts for our family photos. His service was excellent and I am grateful to him for all his help. Big 5 in general has always had great customer service which is what continues to bring me into their stores.
-
December 2023 by Gabrielle Soria
Didn't have what was looking for
-
December 2023 by Doug W
So-So service in the store area. Not one smile or a cordial "how can I help you Sir". Just a "Ya let me check in the back" and a "here you go" when they hand you the shoes.We get to the counter and I show them the picture of the coupon I took from home. Coupon also says "show barcode to cashier in store" above the barcode. They said they would not accept barcode without a date on it. It did not say that on my email ad. He would not even scan the barcode to verify if authentic or not. He even called the Sup/Manager over to look at it. She said "No". I have dealt with Sup a few time in the past. She has the wrong demeanor for Sup/Manager. Maybe thats where the employees get their attitude from. I am sure a simple scan would have verify the coupons validity. I have used their coupons many times before with no issues.This was only a $5 coupon. Not THAT big of a deal. But this is the last time. I have had many issues at this location. DONT spend your money at Manteca Big 5. Go to Tracy, Modesto....anywhere but Manteca Big 5. Terrible customer relations/service !
-
November 2023 by 24dinner
Picked up a quality sleeping bag for a great price. It's not easy to find the quality of Bag I was looking for but it was in stock*****
-
November 2023 by Fernando Bermudez
Update your hours. It said it was open at 930 we got there and it was closed.
-
November 2023 by Jared R.
A few years ago I walked into this store thinking they sold vinyl but no it's a sports store not a music store. Was kinda bummed but I said fuck it what have I got to lose and walked inside. This was honestly the best decision I have ever made. They just have so much stuff in here. I spend most of my days by the bowling section just looking around and chilling and vibing. The handsome gentlemen that works the shoe section is always eager to help. The cashiers are always so friendly and joyous. It's like I'm not even in Manteca anymore and like I get teleported to awesome sauce ville. Wow I feel so happy just talking about this place. Oh how I love it so. Every day I wake up and scream with excitement knowing that I'm driving straight to Big 5. Thank you for always being there for me Big 5 Manteca, and I will always be inside you.
-
October 2023 by Josue
I came here for shoes and they had a wide selection of shoes to pick from. The staff there was friendly and helpful. All in all it was a good experience.
-
April 2023 by Allan T
Great selection of sporting equipment and they always have the size I need for my kiddos. The staff is really helpful as well.
-
February 2023 by Khoon J.
Worst customer service ever, I've never been in a store that the associate and the manager has so much bad attitude. I went in to look for some sporting items for my kids because the other stores didn't have the items we were needing otherwise I'd never go to this particular location. I'd rather drive farther for better customer service and for better shopping experience. Everyone looks so miserable like they hate their job. You could feel the atmosphere isn't good as soon as you walk in. No one greets you when you walk in they give you a dirty look like you're bothering them when asking for help to locate an item. The associates are all grouped up at the cash register talks amongst themselves about their private life customers could hear everything they say and some are very personal things. (As a paying customer we do not want to hear those things while shopping) They don't pass the vibe check I felt unwelcome just by shopping there and mind you I spend a good amount of money there at this store. Perhaps Big5 should retrain their employees on better customer service maybe you would get more returning customers! Avoid this store at all cost it's not worth getting treated like poorly by the employees. Even my kids noticed they didn't want to help us that's just sad! Do better!
-
January 2023 by Johnny Caylor
Very friendly outgoing staff. Very good prices.
-
January 2023 by Arthur Granillo
Quik customer service a nice place to shop
-
November 2022 by Veronica Ines
Fantastic. Very helpful and great selections on bike lights for safety.
-
October 2022 by Heather Fisher
Really helpful in the shoe department. Horrible customer service at the register. I had two transactions that I was able to use a coupon for but they would not let me. For no other reason than because they didn't want to.
-
October 2022 by Maricela Barron
I had fun exploring the merchandise is good to know we're you can find ?
-
August 2022 by Thomas Doyle
The place was getting robbed when I walked in. I thought it was a good idea to try the Manteca store, but I think I’ll stay in Modesto next time.
