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November 2021 by Jim R.
The service here is unbelievable! Only two tellers at the most every time I go there and for a bank not to accept cash for payment is a little Ridiculous. if they want to know why I won't open an account there , THATS WHY. im surprised that citi bank is still in business
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January 2021 by Andy D.
1/8/2021 at 4:45pm I came to this location to make a deposit. There were only 2 tellers at the time. The older female Asian teller with short hair was extremely rude. She kept insisting that my debit card was not activated (when I did activate my card and show her the confirmation from Citibank) and instead of offering help with my transaction, she threw my card back to me (yes, threw!) and told me to call the back of the card for help. I politely asked her if I could work with someone else in the bank and she annoyingly replied "Sure, if you want". I felt disgusted by her response, but not wanting to make a scene at a public place, I moved to the next counter to ask for help from the other teller, who was very helpful. The problem with my card came from Citibank side, and she helped me to reset my pin. While this transaction was taking place, the rude teller kept giving provocative talks over the counter to the teller that I was working with and insisting that it was not her fault and I had not activated my card. I technically had to ask her to stop talking. Extremely disrespectful! The brand manager just stood there and did nothing. This is not my first encounter with this rude teller. I have been to this location once after opening my Citibank account in December 2020. The first encounter was just as bad. She did not know how to deposit my money with an ID and account number. She just came up with some weird reasons why I should not do it and refused doing it. Now I can certainly say that she did not know how to do it. Unfortunately, no one else was available to help me at the time. Here's a piece of advice. Train your people so they know how to do their job. If they can't, then they should know how to say "I'm sorry I don't have the knowledge to do XYZ. Let me find someone else who can", and not to show hostile/disrespectful behavior towards your customers, and more importantly, apologize when you are clearly in the wrong. At the end, no apology was given (neither from the teller or the branch manager). I am disgusted by the way this branch treats their customers (even with the branch manager, who was also unprofessional and tried to deny the wrongdoings from her team member). The worst experience I have ever had dealing with a bank in general. I already filed a complaint to corporate. I sure hope they look into this.
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October 2020 by Sovanna L.
Was not even 5:00 pm yet on a Friday afternoon. Their hours says Monday-Friday 9:00 am to 5:00 pm. I just need to come in to do some quick banking. They locked up the doors 15 mins early without any notice on the door. So lame. SMH
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August 2020 by Cheryl D.
If I could rate zero I would! Citibank will not accept cash for a credit card payment??!!! What the f*** is wrong with this bank?! "We don't have an option for cash" WHAT!
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August 2020 by Cynthia S.
I would like to thank the branch manager, Tanya Freeman for helping me with my mother's account. I went into the branch about a month ago and wasn't able to close my mother's account due to protests happening that day. However, Tanya made a simple suggestion that I make an appointment the next time I was in town. I did and was able to complete my transactions quickly and efficiently. Tanya and one of the employees, I didn't get her name, was able to help me without issue. Thank you for your great customer service!
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February 2020 by Stephanie R.
My boyfriend and I tried to go cash a check and Manteca was the closest one exiting the freeway, We called ahead of time and asked if we were able to go and cash my boyfriends check there even though we did not have an account with them. The "Manager" said yes as long as the name on the check matched the name on my boyfriend's ID. So we get to the Citibank on Manteca just so they can tell us that we cannot cash it due to HIS 2ND LAST NAME NOT BEING ON THE CHECK. He does not use his 2nd last name on anything. We have always gone to the one on Modesto and we've never had a problem with them. We were so upset. Poor customer service, Go to the one on Modesto, at least you'll be treated like a actual customer there.
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December 2019 by Sami S.
I've been banking with them for a while and this location is very nice and clean. They have good customer service and it's quick and easy how I like. It's always a nice smile when you get to the door.
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November 2019 by Alex C.
WARNING!!!!! WARNING!!!! Whites only business!!!!! I'm scared to even go inside this bank because multiple tellers have already made it very clear that they are racist AF always judging me and making me feel like I'm not welcome and asking me questions a simple minded woman teller has no business asking a man. Avoid going inside at all costs if you must go inside just drive to Modesto to be treated like a human.
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September 2019 by Patrick F.
I ordered a Wheelchair online via a Facebook Ad and canceled my order after reading the poor reviews. I immediately called Citi Bank card and informed them of this transaction and that I had canceled my order. I also had Citi Bank card cancel my bank card and issue me a new number to prevent any future problems. The vendor sent me an empty envelope with a shipping label attached and told Citi Bank they had shipped my order. I took a photo of the envelope and sent it to Citi Bank. Citi recharged my card and told me I had to pay the charges. I told them I never received a product. They told me I should request a refund from the vendor as Citi has denied my claim and expected me to pay even though I never received any merchandise. I have been a customer with Citi for 20 years and have always paid my balance in full every month. I told Citi Bank I would no longer be a customer if they would not resolve this issue. The customer service person at Citi said I should file a complaint with the Secretary of State and the Better Business Bureau. She said CitiBank policy would not allow her to make any adjustments.
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August 2019 by Adrian E.
One of the tellers always makes me feel super uncomfortable when I go here. It seems as if she almost doesn't think that it's my bank account. She always seems very suspicious and weird when I go in to make transactions. The last time I went in, she even had me resign something to how I did when I "first opened up my bank account", yes she literally told me that. Unfortunately, this is the closest location to me, but now I try to go to the one in Modesto when I'm at work, they're much nicer there!
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April 2019 by Steve K
Convenient ATM, it's inside the 7-11, but it doesn't say Citibank.
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March 2019 by Robert E.
I tryd to Cash a Check from one of my Clients today March 25 2019 the teller actually called my Client who the check was from and no answer she then tells me I haft to wait untell they get a call back. ummm no I cant wait this is your Citibank Check addressed to me here is my Drivers License cash it she again said no. I tell her to call her manager her manager tells her you never call the customer first of all then the manger pretty much in a very disrespectful Voice shouts WE ARE NOT A CHECK CASHING COMPNAY WE CANT CASH THIS!!!!! I was in shock I said this is a Citibank check though and I have my valid ID she said sorry we cant help you take it to your Bank they can help you buy. I have never felt so Bad I just said WOW. and her name is Tonya the Branch Manger so please anyone who Banks here or plans to Visit this Branch just know this place is very unprofessional and im reporting Her to the New York Main Branch for being Raciest and very ignorant I mean even the customer next to me said they should Cash that for you she is just ruling you out for no reason. horrible place.....
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December 2018 by Steven Kenyon
Convenient ATM, it's inside the 7-11, but it doesn't say Citibank.