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December 2023 by Liza H.
That big girl I believe her name was Antoinette was very rude! Horrible customer service all because I had questions on things I wanted to purchase. I decided to take my business else where but why are your customer service agents allowed to behave this way? Rude looks as if my hard earned money isn't good enough. Or me waiting in line for over a hour wasn't bad enough. This is not ok!
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November 2023 by Vicki A
Anthony was great! Very happy with this store
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November 2023 by Lisa Graves
Daniel gave 5 star service! He even looked up and paired my husband's hearing aids! Thank you!!!
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November 2023 by Blake Broadbent
Great serviceVery happy with my new phone !
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September 2023 by Javaid Khan
Great experience every time I've visited. I have a business account and when I opened I went to the corporate store in Modesto: terrible. After that I've been coming here even though I live in Stockton. The manager Gabe is great and the sales associate Anthony is just as good! They always take care of me every time I come in. Keep it up!
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September 2023 by chris martinez
"Absolutely the Worst Customer Experience Ever!I entered the store with a simple request: to get my phone turned on. Initially, they tried to charge it, which seemed reasonable. However, things took a turn for the worse when they started attempting to access my account without obtaining my consent. I understand that Verizon may require account access for certain procedures, but what followed was unacceptable.They brought out a phone and began to insert my SIM card into it without explaining anything to me. Throughout the entire time I sat there, they failed to provide any clarity on what they were doing. Once my SIM card was successfully transferred, my notifications and text messages started appearing on this unfamiliar device. Notably, some of my private texts were displayed as well.When I questioned "GABRIEL" about this breach of privacy, he vehemently denied any wrongdoing. It became evident that there was a lack of verbal consent on my part for them to access my messages. In response, GABRIEL abruptly disconnected the phone and informed me that he could not assist any further, suggesting that I should contact customer service instead.What astounded me was that the moment I raised concerns about their actions and work ethics, I was unceremoniously escorted out of the store. I even requested a simple phone charging attempt to see if that would resolve my issue, but GABRIEL dismissed it as 'loitering.' All of this happened because I dared to question their workflow.It's disheartening to see that the days of walking into a store for straightforward assistance have vanished. This individual's rudeness and their sole focus on gaining access to your account for potential sales are deeply concerning. I wholeheartedly advise everyone to seek help elsewhere, as this location's work practices do not meet even the most basic standards of customer service."
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September 2023 by Cheyenne Serafino-Lee
Great experience. Both of the ladies working there are a pleasure to work with. I’ll be returning there when needed.
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August 2023 by billy oliveira
It's always a nice place to visit. The folks are very friendly and I enjoy learning from them.
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August 2023 by Sukhpal Marok
Best store and best customer service.
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June 2023 by Mujibullah Waseem
Scamer , seamer , seamer !very poor customer service , very bad , no trust worthsay one thing at the end of the month or few month later you get charge way higher than was told to you , they are trying to scam you . never go to this store
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June 2023 by Barbara Head
Maya was Very patient and helpful with me
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April 2023 by Candice Twidwell
We have come here twice both time excellent customer service
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March 2023 by Alex N.
Our experience was great and I believe it was because we had a really great representative. She was very patient with all of our concerns/questions, very knowledgeable to assist and inform us on our plan, and very nice overall! Thank you Maya!!!!
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March 2023 by Jason Thornton
Great service. Shyann was very helpful.
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January 2023 by Jose Navarro
Verizon have many Hayden charges, also the Verizon asurion insurance, I don't recommend Verizon.
