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September 2023 by Mohammed Khan
There ATM is always out of service
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August 2023 by Veronica Carion
Hal @ Golden Valley Credit Union has always went above and beyond assisting/ guiding my Family with all our banking needs. Hal is the reason we are members and highly recommend working with Hal. Hal will be honest… so if you can’t handle his honesty stick with your current bank.
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July 2023 by Rick R.
The "supervisor" was rude and stood in line for more than 5 minutes before I asked can someone help us that are in line, and she replied, " be patient, I'm helping her" ( another teller) I then walked out thinking if they are rude now this won't be any better later.
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February 2023 by Api Api
Barely open, locks card all the time, not helpful etc.
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August 2022 by Leonard Acosta
My awesome credit union told me that they are a partner so I go inside and was met with the coldest one sentence response which was “we are only co-op though our ATM” puzzled by the captain obvious response, I didn’t know whether to think she was being sarcastic or not so I say ok and kindly turn around to use the atm which was broken. I understand not being branch co-op but literally no other attempt was made to help me. It felt like all they wanted was for me to leave. Maybe others have had a better experience but I cannot recommend this place as a professional establishment.
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August 2022 by Sylvia Higgins
I received a call from this bank stating that my ATM card was compromised. So, they proceeded to cancel my card and issue another one. It was sent to an old address that I had over four years ago. When I asked why the address wasn’t updated, (since I went into the bank to make the needed changes over four years ago) she preceded to tell me I’m not the primary person on the account, and that my husband is. They managed to change the address for him but not for me. I said to her we’re married, how can it not be changed for me when I went in three different times to do so? Her answer is this is how they’re system is. Needless to say we are closing the account out, because we are sick and tired of the unprofessionalism.
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January 2022 by Chelsea Gonzalez
don’t bank with these people. They NEVER answer the phone, they close super early. You can never get anything done here. Absolutely ridiculous
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August 2021 by Jennifer Esparza (Jenn)
Very friendly staff and helpful. I've been banking here since 2005 and my only complaint is that they are closed on weekends to post deposits. Otherwise I wouldn't change banks
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December 2020 by Nick M.
Garbage dont waste time....someone using my card in different state pending purchases so I notified them they said they had to take it first an file a paperwork an wait till they figured it out so I had no choice the day went in an gave them my card they made more pending purchase from same place same money duplicate purchases an they still holding an take my money they no help
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November 2020 by Sue Semas
Worst bank ever I have 4000 in bank on the first which is on Sunday but the money was pending on Friday which meant that they have my money but won't let me take it outThe problem now is how do get my pension and my social security transferred to another bank Im done
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September 2020 by Jennifer Esparza
Very friendly staff and helpful. I've been banking here since 2005 and my only complaint is that they are closed on weekends to post deposits. Otherwise I wouldn't change banks
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June 2020 by Deborah Orosco
DON'T GO THERE! BEWARE OF GLITCHES IN THEIR SYSTEM. For the past week Golden Valley has been blocking my card. It was blocked over the three-day weekend for Memorial Day and I had to go to the bank Tuesday, Wednesday, and Thursday, the three hottest days of the year, and wait outside in a line in 105 degree weather, to go and unblock my card Everyday they would unblock it, but then after I made a single purchase my card would be bucked again. Obviously there's a glitch, but they're just throwing your hands up in the air and saying they don't see that the card declined and that my card was not blocked. If it was not blocked then why would I only be able to use my card once safter going to the bank each day. Each time I went to the bank, i was able to ouse my card once before it wad blocked again. They're refusing to give me any numbers to any higher ups, and they're not even willing to escalate the problem. It would be different ifthe issues were with vendors that I've never used, but these are vendors that I've been using for years... vendors that have my card stored in their system. I use these vendors all the time repeatedly, but all of a sudden they're being blocked. And not even once did anyone apologize or even offer to say I'll find out why this is happening, or let me see what I can do, ot apologize. So beware I hope this doesn't happen to you. But I think I'm just going to close my account there and take my two direct deposits somewhere else.
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April 2020 by David Keenan
The person at the door was very helpful with info on how I can make a check deposit in the COOP ATM. Got it done.
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April 2020 by Clinton Hillis
Been a member over 15 years. Great community bank.
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March 2020 by Sue S.
I give them o stars because this bank is the worst, manager is rude and the staff is also unfriendly and rude I chose 1 star because it would not let me post unless I rate them 0 star
