January 2022 by Chris B.
The check in process is a disaster. You have to wait in a line for at least an hour and a half. Only strategy you can employ is divide and have someone wait in line while the other one takes the kids to the water park. This place is severely understaffed and the online pre check in process does absolutely nothing for you. So much for spending a great day with my son on his birthday. At least he's off having fun while I wait in the line for the entire afternoon..... Update when I got my room upon arriving in it there was already another family in the room so I had to go back downstairs and get in another line to get a new room.... We finally got into our room around 7pm (arrived at ~230). Figured we'd go grab some dinner, 1.5hr wait and they were already out of pasta. We'd had enough of this 'customer service' so we went to a local restaurant instead. Also the room we got was not what we booked, kids bunk bed room had no tv and there was no way to leave a light on overnight (unless you sleep with all lights on) so you could see the path to the bathroom Place is an absolute disaster, though the water park is good. Not worth the trip at all and a blight on the great wolf lodge brand which we've otherwise had positive experiences with.
January 2022 by Jamie K.
ZERO STARS Save your money. I took my daughter here was told the smallest room available was for 5 people. The room is a Ramada inn room that is painted to look like some ridiculous version of an outdoor setting for 400+ a night. If you want to do any activities such as the ropes course the additional fee is almost $100. I was told I was receiving a promotional code on my room which was 299 dollars for 2 people and slept 6 people. I was told there no smaller rooms. When I ask what the price of the room was prior to the discount I was told they did not have that information. I was told they do not keep a record of their previous prices. After pointing out that this was most certainly not the case, I was told yes, we do but we do not tell you what the prices are before the promotion. I mean who would want to know what percentage of a discount is being applied. I personally feel there was no discount applied and they just apply the word promotion to the room without any price reference to let you know if you are getting a good deal or swindled. Its swindled. You can call and get a computerized voice that tells you how everything they do is to bring families together! You might want to have a bucket nearby if you feel like vomiting when you hear this insincere computerized message. It's not even a person! If Yelp allowed zero star's I would have chosen that! So some additional information I would like to add now. After complaining and speaking with 3 customer service reps and 2 managers, finally nearly all of them admitted not a single person they checked in was verified for vaccination. I know some people find this something political, but when I signed a waiver that said if we get sick at the GWL all of the liability is on me. This was based on the presumption that they are enforcing the mandated health screening, vaccination status and mask guidelines. All 3 of these were not enforced and the employees openly admitted it. I do very much appreciate the 2 honest employees that spoke with me. I pray they can get a decent position with a company that cares more about our cultures health than their own profits.
December 2021 by Jolene C.
Great mini vacation for the kids. My toddler loved it. Check-in took 2 hours, though. Ridiculous. I loved how the toddlers had 4 different slides just for them. I would recommend bringing your own snacks, drinks and a quick cold breakfast; food is expensive. The restaurant is worth eating at for a night, though. Very good food. Room was clean and the decor is cute.
December 2021 by Maria T.
A great place to bring the little ones with so many activities to do, but food wise, I wasn't too impressed, especially considering how pricey items were. I talked to a few folks that were sitting next to me and they came with little ones and I can see how it's a fun place for them. When looking at how much it is to book a stay there, I was like eeek. I believe it's a minimum 3 night stay which came close $350/night. Definitely for special occasions for the children if I were to stay here. Manteca, CA Barnwood inside the Great Wolf Lodge Tropical Tango (get!) Spicy Margarita Wild Mushroom Pappardelle with grilled Salmon ($23) Filet Mignon with mashed potatoes & brussel sprouts ($30ish) Honest Review: Skip the $6 grilled salmon. The pasta itself was good. Filet Mignon not worth it but I did enjoy the sides. You don't need to be a guest to enter the restaurant, but you do need to be a guest to enjoy all the other fun amenities. One of my fave drinks made by the bartender was the Tropical Tango, well balanced with the sweetness. Check out @thefoodhigh on more food recs in the Bay & Central Valley. Staff was also super nice and attentive since we sat at the bar. Again, I'd come back here with kids because there are so many activities for them to experience.
December 2021 by Steven B.
This resort is a major disappointment. It is very over priced, understaffed and very poorly managed. Most of the problems are covered in previous reviews but I will add a few observations I did not see mentioned in the latest reviews: 1) there are not enough flotation devices in the water park. Because of that people get a tube and keep it from one slide to the next and people have to wait for an exorbitant amount of time for a tube to be available. In every water park I have been to the tubes were kept at the individual rides and it was passed off to the next person in line when that person exited the ride. Great Wolfs practice reduces the chances for younger riders to enjoy the park and allows older more aggressive riders to literally "hog" the tubes. 2) We learned from a staff person that they actually do surge pricing in the arcade, which means that during busier periods it costs much more to play the arcade games. In my opinion, if anything, the price of the games should go down during high use periods since their profit margin is increased during the periods as well. I know that every business should be able to make a reasonable profit and I don't begrudge them that, but this Great Wolf just left a very bad taste in my mouth and I won't be back.
December 2021 by A C.
- Water Park: rides are fun. Wave pool is fun. Not enough single and double floaty tubes for rides and Lazy River. $15+ for locker rentals. Showers with 4 toilets. The other hidden restroom in the back of the indoor park had 12 toilets. Lifeguards are definitely keeping an eye on things. By the way, for the 2-5 people rides (River Canyon Run, Sequoia Splash) have a weight limit per rider, per group. There is a HUGE 3foot sign at the bottom of the stairs entry and loudspeaker blaring out regarding riders being weighed prior to the ride, excluding multiple signs along the way of weight limits. Don't get mad at the company if they warned you! Liability, liability, liability! Less crowded after dinner, but closes strictly at 8pm - Great food: Barnwood, Hungry as a Wolf pizza, Buckets. Burgers, turkey sandwich, pizza, salad. Unlimited refills on drinks. Dunkin Donuts had a very long line. - Hotel: at 1:30, it took 60+ min wait with 6 employees at Check-in. Either families had a billion questions to ask OR the employees are required to verbally notify the families of every detail. I say this because our hotel check-in was fast with no talking from our employee and we didn't buy any Wolf/Pup passes, meal plans, etc. Wristbands are your portable credit cards and room keys in one! Convenient. - Mine (aka mirror maze and optional gemstone mining): $11(?) single entry. maze is too small. Total ripoff. SF's Pier 39 had a way better Mirror Maze. - Ropes course: $15 single, 10yr old loved it, but admitted that it was "terrifying". Not for those afraid of heights. Its 2-3 stories off of the ground. Although they advertised to be closed at 8pm, I saw them still open at 9:30pm. -Mini golf: $8 single, mediocre at best. Not challenging or interesting. 9 holes. *Didn't do the MagiQuest, arcade because previous reviews indicated that it wasn't worth the $. *Some attractions had "family deals" that save a little $, but we didn't need 2 parents and 2 kids to do everything. - Their App is worthless. Only allowed 2 restaurants for mobile online ordering. Everything else in the app was generic information with no prices, wrong hours, unhelpful overall.
December 2021 by Luis A.
Had tons of fun with my son and daughter and my fiancé it was worth it I'm going back in February si vale la Pena all the people including guests were kind and friendly we had good vibes no bum ghetto cigarette smoking people ruining our day in here loved it está chingon aquí for the whole fam
December 2021 by Jerry Y.
We've been to Great Wolf Lodge (GWL) in Orange County, so my family was thrilled that GWL opened one in Manteca. We just came back from a two night stay celebrating my daughter's bday at GWL, and here's my honest review of the place. It's 30% smaller all around comparing to the GWL in Orange County. The pools are smaller, the rides are shorter, and it doesn't have a surf rider pool, the restaurant is smaller too. Two night stay with meals for two adults and two kids will cost you around $2,000. There are a ton of upsell or add-ons from parking to food to kids activities. The private cabanas are $350-400 per day. Although, I think they didn't really want people to rent it because they told me it's all sold out, but no one was in any of the cabanas while I was there. In short, I'd still drive down to the GWL in LA vs. the Manteca one after my visit. It's just not as nice or big as the one down south. Here's what you need to know: 1. If you don't like to taking risks during the pandemic, then this place is not for you. About 20% of the guests had no masks on. I saw a gentleman who looks like a supervisor or manager passing mask to guests without a mask on. That was nice, but when supervisor is not around, I see closer to 30% of the folks had no mask on; in the lobby and gaming area. It's loud in there so you can imagine rude people screaming at each other w/o mask on. In the water park, you can kiss the mask rule goodbye. It's impossible to wear a mask due to the heat and chlorine. Book at your own risk or try to distance in the water park, which will be hard on weekends. 2. Be ready to wait. With mobile check in on a weekday, at 6:00 pm, there was still a 30 min. Wait. Had I gotten there at peak times at 3 or 4, I'm sure the wait will be longer. Lines on the weekend is even worst for check-in and water park entrance. The Dunkin line in the morning is off the hook. 3. Costco is literally next door, walking distance. You can get whole pizzas or bottle water there instead of paying $3 for bottle water. I despise Dunkin for not post pricing on their menu. 10 doughnut holes and a regular doughnut will set you back $10. 4. Don't get trapped in buying those magical wands and games. It will set you back almost $100 for an "interactive" wand and game. Not worth it, and kids got bored quickly. Check out ebay in advance to buy one if you want to save $$$. 5. Due to the pandemic, no cash transaction, meaning they don't take cash, only credit cards and pay by wristbands that's attached to your card during your stay. 6. Set a limit at the arcade or just don't go there. You can blow $100 just like that there. Most of the games are 8-12 tokens each play, so that's like $3-4 per play. 7. Go on to Amazon and buy chlorine shampoo and bring it for your trip. GWL is strong at their chlorine game. You might want to pickup waterproof pouch for your phone too. It's $30 at the park vs $5 on Amazon. 8. Instead of buying an adult meal at the Buckets, get a kids meal. It's the exact same size as the adult meal for $3 less, plus you get a drink and fruit. 9. Many services that they offer in other GWL are not available here because it's still pretty new. For example, birthday message on TV upon arrival is not available. Outdoor pools are not available. Staff is adequate during weekdays, but weekends, you can forget about service. 10. Surprisingly, vending machine snacks are priced decently. $1.45 for many chips and candy snacks. Normally these would be $2 elsewhere. Also, microwave is available next to the vending machine. One microwave for the entire floor, so it's filthy. Anyhow, while it's great we have a GWL in the Bay Area. The service, clientele, and options are all just meh for the amount of money you spend.
December 2021 by Monica P.
Finally great Wolf Lodge NorCal is open! My family and I stayed here for three nights and yes you are going to spend a lot of money! The rooms ran us anywhere between $300-$500 a night! You have to buy the wolf pass so your kids have enough activities to fill their day along with the free activities they offer at night. The ropes course and the magiquest game with my kids favorite. My son actually beat the game and became a master magi! The water park is fun however you will find long lines. Compared to the SoCal this location is small. I would recommend renting a cabana or reserve seating if you can so that you have a place to put your items and towels while you have fun. Most of the time my kids wanted to hang out in the outdoor pool because it was just more open space. The restaurants are over priced and the food is just ok. We've been back three times already because our kids have so much fun but be prepared to spend money!
December 2021 by Mike M.
Our first trip to Great Wolf did not disappoint. This was a last minute getaway that worked well due to its close proximity to my home. Even though we were close to home, it felt like I really got away. Upon checking in, I noted how impressive the lobby looked. All of the Christmas decorations were on point and it even smelled like baked cookies. The check in process was smooth. Your room key is incorporated into your arm band. Its also what you can use to make purchases. It was convenient, but I can't stand them. I find them a little sharp and difficult to sleep in. I'd rather just have a standard room key that I can place in a pocket. The room was large and very clean and comfortable. I found the pillows to be a bit too stuffed for my liking, but whatever. The water park was impressive. We spent lots of time at the wave pool. I felt very comfortable with the number of life guards watching everyone. It let me relax a little more when my kiddo was swimming. As a single dad, I wish they had seating areas with a small locker where I could plant our stuff and be sure our seats wouldn't be taken when we went to use the slides. They have areas you can rent for parties, but it seemed like an over kill for just two of us. The rest of the activities were great. I was a little pissed about the insanely expensive arcade. Stay away from that place. It was easily the most expensive activity. The food was ok. The breakfast buffet was good and had some good options. The sit down restaurant for dinner was just ok. The prices were to be expected, but the food was just ok. I asked if the ribs were smoked in house. The waiter said yes, but they weren't. They were just baked ribs smothered in salty sauce. They were kind of dry too. The pool bar was insanely slow. They had plenty of staff but they had no sense of urgency. It was irritating to wait 20 minutes for a drink when the staff were taking their time. One or two of them were just standing around and not doing anything. All in all, we had a great time and will be back.
December 2021 by Janay H.
We have experience GWL twice and third time will be next week. When going to GWL we stay for one night, first time we went for two and it was not needed. What I love about GWL is that there's so much for the kiddos to do. My kids are 8 and 2 and both of them love this place. The highlight of our stays of course is the water area but also the arcade. Somethings that I don't like so much about GWL is that everything is closed by 9, I personally fee a more realistic time should be 11. Also the toddler area could be improved. My daughter is too short to go on the toddler slides so the area is underwhelming.
November 2021 by Heidy C.
We decided to take the family for a Thanksgiving getaway. We reserved the Wolf Den suite which can sleep as many 12 people. We had 8 in total. We arrived at 4 on Wednesday, 11/24. Rooms were not ready. After waiting, an hour and a half, I had to inquire. We had a restless 2 year old who was getting upset. We were told another 10 minutes. I am not sure why there was such a big delay. We finally got to our room and we were pleased with the layout. It was roomy and my grandson loved that we had adjoining rooms. We enjoyed the dining options and the kids activities. There was plenty to do for the 2 nights and 3 days that we were there. We liked that the place was not too overcrowded. We have been to other waterparks that were not managed well and controlled environment. We had a great time and all ages enjoyed the lodge. We will be back. 4 stars due to the delay in check in.
November 2021 by Christy T.
We went to the Anaheim one a couple of years ago. We are very impressed how clean, sanitized, comfortable and professional each staff here is. Every staff: at the rides, restaurant, front desk, shops, store, etc. Is all very friendly and professional. I want to especially feature and give kudos Jennifer at Magic Quest: she was very very patient with out son. Very passionate about what she does, professional, friendly and shows how great GWL is. Even outside of the store, we bumped into her, she was even friendlier. Unlike 6 Flags, Great America and other amusements parks we have been to: their water park staff was usually very bored and unfriendly. Also the room is very clean and beautuful: better than Legoland Hotel. Our server Eric at Barnwood restaurant, inside the hotel, was also very professional, helpful , patient and friendly. During this pandemic times, these two really show professionalism. Also deepest respect to all the staff, who wear masks all the time. Tbis is very crucial for us, who decide to come even when the pandemic is not over yet. Sanitizer stations are everywhere too. Thank you WGL Manteca, we will be coming back!
October 2021 by Allie C.
Place was fun! Kids had a great time. They say face masks are required when you're not sliding or if you're eating. But no one was wearing a mask except us. We found a spot kind of away from everyone else. I was like yea...I'm not tryna get COVID up in here. The concept is great, I feel like they definitely could use more ventilation, the chlorine burns your eyes a bit when you're inside. The slides are fun, the bar is great, the tacos were delish and cheap!! I was fairly impressed with this place. The downsides: The elevator bank, there is only ONE. Our room was completely on the other side after coming off the elevator. The cleaning staff were really nice and friendly. The theme room concept is adorable. Will have to come back soon. Lots a fun times.
October 2021 by Linda P.
I loved this place but customer service in the park can use some improvement. Rooms: -PRO: good size with high ceilings. Majority of rooms can sleep 5-6 or more. It's spacious with pullout sofA. Housekeeping was friendly. The rooms didn't have microwaves but the vending/ice machine area had a microwave. The bathroom lights are motion sensors (bring a night light as most of the lights are bright) -CON: no bathroom vents. Sometimes the hallways smell because the bedroom doors open and the smell lurks thru. It doesn't happen all the time but something to be aware about. I suggest bringing air freshener. There's only one TV in the rooms even tho the kids get their own den Entertainment Areas: -PRO: great variety to please the kids. Some of the water park crew were friendly. I enjoyed the ropes course and recommend it even for adults. For October, they had many Halloween activities. There are free wolf ear headbands for guest -CONS: Overall staff was good but a few complaints I notice was the folks that open the arcade didn't even realize what time they open. It took them an extra 10 mins before they actually opened the gift area. The folks at the ropes course took their time leisurely checking people in. At one point there was one customer on the rope, 5 employees hanging out in the gear section chatting it up. No one paged the guest who were waiting and they did it at one time so 10 people were waiting to get into their gear. Overall: Good variety of food but lacks Asian food. Food wasn't too over priced and was decent. Hallways are a bit narrow in the "adventure park" especially because there are wand activities that took up space too. Access for ice machines in the hotel is a bit inconvenient (find out if going upstairs is better than going to the opposite end of the hallway.)