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October 2023 by Delia M.
Holiday Inn is nice but when booking be careful with third parties. Book directly with HI, never use Quest reservation.com. I booked a reservation for 7 weeks out, tried to cancel due to a family Celebration of Life the next day, come to find out my $413.09 was non refundable. Speaking with Mario at the time of reservation there was no mention of this.
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October 2022 by Morgan T.
Horrible customer service. Just because someone isn't dressed up doesn't mean they are a knock or homeless lady. I'm a nurse and make more than you. Walked in the lady was rude first off I already booked my room online and told her it was for Morgan, my name. She rudely said who's that and I was like me I'm Morgan. She wanted a deposit and they don't take Apple Pay or just charge the card I already booked with online. I said I'll be back because I had to go to the bank to load money on my other card since I am waiting on a replacement card in the mail for the one I used online/Apple Pay. She smirked and said so u want to cancel? She was rude and had a weird vibe. I told her no I just said I'll be back in like 10 minutes with the deposit. The lady said put it on a card with my name rudely so I went off on her because she's acting like I'm homeless or a knock. I'm a 21 year old nurse who makes more money than she does. I was extremely tired from a long drive and usually go to holiday inn at other locations who have Apple Pay or just take the deposit off the card I clearly purchased my room with. Clearly someone forgot who the customer was. When I came back with my deposit on my other card she said she cancelled my reservation and I said why? I was gone for TEN minutes.I told you I'm coming back. That's when I got disrespectful. I've never dealt with anyone like this especially at a hotel. For how much they charge you'd think you wouldn't feel like your at motel 6. Apparently this dumbass is a manager. Hope she loses her job. I'm finding out her name tomorrow and will contact the district manager. It's not my problem you don't like your life!I added this picture someone else posted her on yelp this is the lady pretty sure.
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September 2022 by Kenneth G.
Don't stay here! The place is an over priced dump. The hotel wreaks of cigarettes/marijuana. My wife and son stayed a night for a baseball tournament, mainly because it has a pool. After the stay we were charged $250 for the filthy smell of the smoke in the room. When I called the hotel to dispute the charge, I was told that my wife and son smoked in the room. Shame on the Holiday Inn for the overpriced, filthy rooms, but especially for falsely accusing a mother and child of smoking. The worst, horrible!
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July 2022 by Shannon S.
Very nice and clean hotel . The pillows are comfortable like feather pillow and the bathrooms have good soaps mouth wash hair cap and even if you forgot your toothbrush and toothpaste even combs in a razor the front desk will supply complimentary. And I have to give a shout out to the woman at the front desk her name is Marlene and she was just so nice and gave ideal service and she seemed happy to be there and happy to help which for me, that is so important. So good job Marlene! Your wonderful
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April 2022 by Jess C.
We stayed here for a softball tournament at the Big League Dreams. I was able to coordinate with the booking staff for my whole group to stay at a discount rate. Raquel was so helpful with my group rate, I was able to speak with her directly. She was patient with me while I tried to get to the group to confirm rooms. She was very attentive and paid attention to every little detail!After I priced out the hotels in the area, this was by far the best price in the absolute safest area of Manteca. In fact it's right next door to Bass Pro Shop (which kept my husband happy!) The free breakfast was a big perk too! Saved us some money for sure!Next time I'm in Manteca I won't need to search around for hotels, I'm for sure this is the best spot for the price!
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April 2022 by Margo K.
We booked this hotel because the last HIE we had previously stayed in was nice. When we arrived late on a Saturday night, a police officer was at the counter with the security guard. We thought oh boy what's happening. My kids' eyes got big when they seen the police. It's late and we were very tired. We checked in and went to the room. The room was dated. There was dirt in the bathtub and the curtains were stained. The bed was squeaky and there was an annoying static noise which I thought was coming from the TV but it wasn't because the TV was off. We got ready to leave the next morning and there is usually a receipt under the door but it wasn't. The front desk person was surprised I didn't receive a receipt. There was too much going on at this hotel. We're going to pass next time we're in the area.
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August 2021 by Ms Darth V.
Thieves! The housekeepers here steal. Make sure to keep your valuables close to you at all times. They steal anything worth more than $4. Insane. I will never stay here again. Ever. The worst part is I called to report this and they tried blaming my roommate.
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May 2021 by Sophia R.
I came here w my parents coming back from a long day at Yosemite. My parents had checked in the room and I hadn't even gone up yet I was waiting in the lobby for a cab. The women in the photo approached me and said I couldn't stay in the lobby if I didn't have a room. I informed her that I actually did have a room. She asked me what the room number was and I told her I didn't know because I haven't gone up yet. She immediately told me I had to go outside and started calling me homeless. I said that was rude and stood up to grab my bag. And she said that she was going to "drag me out" and that I had to keep it moving or she would physically kick me. While I was standing outside waiting for my cab, she came outside and asked me if I was deaf and if I speak English because she asked me to leave the property still thinking that I'm homeless. Don't stay here. The delusional woman ended up calling the cops and when they got here they were so confused they said they could see I was clearly not homeless and let me get in my cab and leave. Please don't stay here give your business literally anywhere else.
