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November 2023 by Sonee P.
I have had to bring in my car here for a recall service and had a professional and excellent customer service experience. A rare gem for dealerships. I recommend everyone to check this place out for sure.
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November 2023 by Reyna P.
If you're a woman you NEED to buy your new car or truck here from BILL. The only reason I gave 4 stars was because they didn't have any snacks, tea, or coffee (that I saw). Bill treated me with respect and sought understanding even after miscommunication where I jumped to conclusions and became angry (typical raptor owner + a strong independent woman lol) I had gotten my awesome 2022 F-150 Raptor appraised at 3 different places and they all low-balled me, ranged from $68k-$80k without my "cancellables". Bill gave me ~$92k for my trade in!! I was upgrading to the 2023 Raptor R. Bill is a great salesman. Don't get me wrong he plays ball but he doesn't count his money at the table. Bring your A-game and I'm positive he will meet you not quite halfway, but exactly where your needs will be met.
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October 2023 by John H.
I would like to let everybody know that the Manteca Ford Dealership quick lane services is the best in Central Valley. I would like to thank S J Chohan for the excellent customer service which was provided. I live in Rio Vista but the Ford quick lane service in Rio Vista don't compare to the service that I receive from quick lane services in Manteca, CA. Sj Chohan and the manager Allen were very knowledgeable and above all, I received quality service in a timely manner. This is the type of service you will receive at Phil Waterford Ford Manteca. The kind of service you can rely upon when you need it the most.Dr. JohnAllen Harris
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October 2023 by Lynda M.
My son Charlie and I walked on the lot just to see what imported used vehicles they offered. In the past I had seen an imported vehicle on the lot l was interested in but didn't buy that day, (due to having 2 vehicles at the time). A month went by, situation changed so I did attempt to go back and purchase it, but it was already gone (I took it as it wasn't meant for me to have) As we approached the front door we were immediately greeted with a smile and a hand wave by Eric (got 1star). Briefly speaking to him, I explained that I was just browsing to see what they had on the lot, might be interested in purchasing but not sure what I might find, Eric asked permission to have me speak to another person that can further answer any questions I may have when I agreed, he then excused himself and came back with Bill to further assist us (gets 1star). Bill quizzed me on why I wanted a certain imported vehicle. Further asked both Charlie and I questions to best understand what I wanted as opposed to what l needed based on my occupation (got 1star). Bill had me test drive a Bronco (which I had never even considered as a vehicle). During the test drive Charlie asked how it drove, how it felt, the comfort, I kept answering it's a FORD of course it's comfortable, drives great, feels roomy. Got back to the lot started looking at a mustang but ultimately, I realized I was best suited with the Bronco Sport. Bill having me test drive a Ford definitely helped me to know I am loyal to Fords. (gets 1star). Bill further explained all the great Labor Day Incentives Ford was GIVING away (got 1star). After briefly talking to finance dept. I drove off with 2023 Chili Pepper Bronco Sport Outer Banks and became a new Phil Waterford family member. I will say Bill was very knowledgeable, professional and friendly.If you want great 5-star customer service; offered professional and knowledgeable service, and treated like a favorite family member, then ask for Eric or Bill and tell them Lynda Mendoza sent you, I guarantee you will not be disappointed.
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September 2023 by Vicki D.
I replaced my wrecked C-Max with exactly the same car. Thx for all your help during the process. Bill made it extra easy!
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September 2023 by Nico M.
I had just recently bought a care from here and it was just an absolute amazing experience. I had heard from Michael and Brandyn about the wonderful cars they had and I had just had a baby looking for a family car. They helped me and got me an amazing deal on a pre owned vehicle that was practically brand new for an amazing price. We bonded over our love for cars family and prayer and Brandyn did just that; answer my family's prayer. I will definitely do business here and suggest more people should do that same. :)
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September 2023 by Carla Spivey
Phil Waterford Ford and his son Brandyn really went above and beyond for me. I stopped in on my way to work hoping to look at buying something used that was more dependable than the car I was driving- 2017 Escape. I loved the car but I didn’t trust it anymore due to ongoing mechanical issues. I had to go to work so I figured I’d come back later to figure things out. To my surprise Brandyn called me, we worked out a great deal over the phone and he offered to bring the paperwork and my new 2022 Ford Escape to my workplace! That’s great service!!!!
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September 2023 by John Snow
I have been in the car market for quite awhile. Not knowing exactly what I wanted I did extensive shopping. I ultimately arrived at getting an all electric Mustang Mach E. I was concerned with charging at my home and had quite the list of questions. I am more than pleased to say every single question I had was answered. I bought my car around 6 weeks ago and had a few follow up questions on my car and my sales person STILL helps me out when I have some questions since I'm not normally technologically inclined. If you're looking to get a new car (ESPECIALLY AN EV) ask for Fermin F. He is very helpful and knowledgeable. Couldn't have had a better experience. Great dealership. Great people. Great value ?
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September 2023 by Ronald Zargosa
Outstanding service. I purchased a Ford Bronco for my daughter. After visiting multiple dealerships none of them had what I was looking for. I was SHOCKED to see the amount of inventory and quality they had. I purchased a Ford Bronco Badlands and could not have had a quicker and easier experience. From arriving to out the door in less than a few hours. Fermin Figueroa was outstanding. I test drove 2 models of the Bronco and they even beat my previous quote for financing the car. Never shopping anywhere else again
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September 2023 by Jason R
I purchased my very first new car here. I traded in my old KIA and got more than what I thought I'd ever get for it. I was able to get a Ford Explorer and my payment was cheaper than I had expected. I was helped by a gentleman named Fermin and I can honestly say I never had such a relaxed and easy experience. This place really goes up and above to make sure you leave satisfied. Couldn't recommend more
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September 2023 by Michael Beal
AWESOME CUSTOMER SERVICE. After owning a GMC for 5 plus years It was time for an upgrade. Came in and looked at a ton of trucks. This place has an INSANE selection. Dream trucks everywhere. I worked with Fermin, test drove 2 trucks. After sleeping on it and convincing my lady i was happy to Finally was able to walk out with my dream truck since I was a kid. Ford Raptor. If you are looking for a nice truck come here. Most dealerships have like 1 raptor and want you to go broke paying for it. This place has A BUNCH and know how to make you a customer for life.
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September 2023 by Ash K.
Terrible experience here. My car blew up and I decided to shell out the money to ensure run-of-the-mill yahoo's wouldn't ruin it (again). What ended up happening is I received my car back with body damage and scuffs, grease/oil spills to the interior, and water damage all inside my engine bay as the car had been left outside without a hood for a week while we had occasional showers.I also asked for a recall issue to be fixed while the major repairs were being done. The recall, a part allowing me to safely back up, was not fixed correctly and I even had one of the guys in the shop get agitated with me and blatantly lie to me about what exactly the recall was for and how he didn't have time to help me with my issue.I spent a lot of money on the repair I originally brought the car in for, and even originally purchased my vehicle from this dealership but I was absolutely floored by how poorly my car was treated and then how ignorant the sales and shop employees hoped I was about my car when they spoke to me.Beware: do not go to this dealership under any circumstance unless you want your car treated like garbage or like being ripped off.
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September 2023 by Jessica D.
Well let me start off by saying we all know how buying a car seems like a hassle. I was hesitant to walk into this dealership because I was concerned that it would be like the other places and they swarm you. But I was quite surprised how professional and polite the sales team was. I have to give a huge thanks to Bill for actually listening to me on what I was looking for. He showed me exactly what I asked for and the experience was hands down the best experience I have ever had while buying a vehicle. Especially with a busy schedule I didn't want to sit around for hours just to find out they couldn't give me what I wanted. If you're in the area and need a car go ask for Bill. Thank you again!!!
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September 2023 by Angela Wakil
Manteca Ford is an awesome business going the extra mile to make sure the customers are happy and satisfied. met with the owner Phil Waterford amazing guy eager to help his customers in this community.. please support this local business, sending great vibes your way Phil, keep up the great work.⭐️⭐️⭐️⭐️⭐️Thanks again.?
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August 2023 by David
Well I visited today for routine maintenance 40k miles. The quick lane said they rotated tires but when questioned why it wasn’t completed they stated that they don’t rotate tires that have 3/32 tread. Funny part is the paperwork shows 5/32 front and 6/32 rear. I Won’t be using this dealership again.
