NAPA Auto Parts has received mixed reviews highlighting both excellent customer service and areas for improvement. Many customers appreciate the professionalism and helpfulness of the staff, particularly noting the outstanding service provided by employees like Alex, Gil, and Eddie. One reviewer expressed gratitude for Eddie’s assistance in resolving issues with delayed orders and swapping items, which contributed to a positive experience despite initial frustrations. However, some customers criticized the store for its limited inventory and issues with order fulfillment, such as unexpected delays in pick-up times. The shared parking situation with other businesses was also mentioned as a downside. Overall, while the store may not be visually appealing or well-stocked, the commitment to customer service shines through, making it a place where assistance is readily available for those in need.
Even though they didn't have what I needed, the employees tried looking elsewhere, and made suggestions where to look for the part i needed.
September 2025
The only issue is the lack of air conditioning! It was ridiculously hot in there! I feel bad for the employees!
July 2025
The NAPA in Manteca has EXCELLENT customer service and I will be coming back! They helped me, when NAPA Escalon gave me a cold shoulder and made me drive to Manteca. Overall it worked out cause I won't be going back to Escalon.
