August 2023 by Patrick C.
where do I start! No customer service at all! The lady that was working in the front was rude, the guy was nice. Did not get their names because I was already kinda pissed about how this lady was talking to me. The van I rented was clean BUT they have this self check out thing that if you ever missed a spot on that vehicle they will put it on you! I'm glad I DID NOT and have pictures to prove it from the app. I declined the very expensive insurance they were offering so I already know I was a target when I return it. I was interrogated by this same lady when I returned the van. She said, my concern is these scratches from inside the van, I'm so glad I was thorough when I checked in because they would have put that on me. All in all, I felt that lady was straight racist. I'm Asian and I didn't get their expensive insurance so when I returned I was a huge TARGET. Whoever owns this location, please check that lady out and see if other customers are complaining about her, mainly non whites. It is stressful enough that you're renting from them to move something, all I wanted was to be treated fairly but that didn't even happened. FYI, my preferred location is not this. I was told the van from my preferred location was not return so they ask if I can pick up from the next available location which is the worst experience I had renting from u-haul.
