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January 2024 by Rene Mendoza
Elizabeth Nicassio never followed up on a business request from a few days ago. I emailed and received an auto-response that she will be out of the office until Jan 2. Not even the courtesy to direct me to someone else before taking off. Horrible customer service. She holds the position of Vice President and Financial Sales Manager.
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August 2023 by Jeff G.
Just returned from opening a trust account with Elizabeth Nicassio, who could not have been more prepared, efficient and pleasant to deal with. We did a lot of preparation online, and when I arrived she was ready to go!Coming after a nightmare experience with Wells Fargo in Brentwood (Los Angeles) the contrast could not have been more dramatic. What took two and a half hours there, Elizabeth did in half an hour. Highly Recommended!
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September 2022 by Pam D.
This review is for Yardan who works at First Citizens Bank in the Marina del Rey branch. He's great! Intelligent, excellent with technology. Caring. He took the time to walk me through all the steps to download the new FC ap and then the Zelle ap. He even took the time to make sure my first Zelle payment went through to my new landlord. Talk to Yardan -- hghly recommend!
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July 2022 by SA Sloan
Tried calling the branch today and had to call four times before someone answered the phone. I wanted to speak to a Manager but both were in a meeting. So after spending 15 minutes to get answers to questions, I have not. So far, not good. Imagine a bank not answering their phone.
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May 2022 by Selena G.
Let me start off by saying that I usually don't have good experiences with banks but this one takes the cake! I walked in on a Monday morning and this gentleman named Yardan H. greeted me. It was a very busy day & by the look I can tell he had a lot on his plate but yet he remained very professional and efficient on how he carried himself. I was able to get what I needed done with his guide and assistance . I will definitely come back & hope he can assist me in the future & recommend him to others. :)
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March 2022 by Earth Elucidator
Kind people. My favorite bank i been going to for 5 years. Victoria is my favorite!☺
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May 2021 by Duelling Dame
Edith and Angela are hostile and rude
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May 2021 by urban spine
Terrible customer service.
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May 2021 by Yvonne A.
I've had very positive experiences with this branch. The staff is efficient, helpful and personable. Alicia, Angela and Edith are just excellent. They are knowledgeable, and have very good suggestions if asked. It's clear that excellent customer care is their top priority. Working with such a competent staff gives me peace of mind. I highly recommend this great branch of One West Bank!
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February 2021 by Salomon Hernandez
Excellent service my favorite spot.
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February 2019 by CL Munro
Kind people. Edith specifically is a very helpful banker. Kind. Promt. She even resembles Kourtney Kardashian lol great bank. Fair.
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November 2018 by Israel Ledassi
Terrible experience here. The cashiers looked at me like I was a criminal, after asking to cash a check that was issued as “cash” without my name on it. I understand banks have policies, but does it cost to explain the reason why is not possible to cash the check instead of instantly changing attitudes?
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August 2018 by Isra FanDub
Terrible experience here. The cashiers looked at me like I was a criminal, after asking to cash a check that was issued as “cash†without my name on it. I understand banks have policies, but does it cost to explain the reason why is not possible to cash the check instead of instantly changing attitudes?
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January 2018 by Delia Isabel S.
This is the WORST bank in the universe. My 97-year-old mother has an account there and we regret EVER having to do business with this inflexible, stupid people. They demand that she come to the bank to make the transactions! And, by phone they are snooty and ask a zillion questions to verify if we are really who we are. ABSOLUTELY WORTHLESS!!!! We should have cancelled the accounts when it ceased to be First Federal. Don't go near this place!
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November 2016 by Victoria Caruso
they are very nice yo everyone who come in to there bank