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January 2024 by Jillian L.
So happy they opened a new rei location! It's right in the marina with a great view of the boats. Parking is easy and free. It's not as crowded and busy as the Santa Monica rei. The new store looks great and is clean and well organized. The staff was very friendly and helpful too.
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December 2023 by Brian L.
Took my ebike here 11/26 to get new brakes installed. My friend who has the exact bike took his to REI Santa Monica for the exact reason (he had a wonderful experience). This location is new so I guess we can chalk it up to training but the bike department is comically awful. After weeks of it sitting there, they instruct me to Amazon a new caliper system because they don't have the power to order it themselves. I told them to just replace the pads and I'll go to a more competent bike shop. They did so and the brakes zero work. They sent me off with literally zero brakes. They did feel bad so they didn't charge me for labor and only charged me the $20 for pads and $30 membership. But I have to say that was the worst $50 I've ever spent in my entire life. it's a beautiful store but if you're going there for brakes for your bike, you're making a huge mistake. Don't do it. Oh and the order was ready 12/21
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December 2023 by Hayley H.
One of the prettiest REIs in existence - only second to the location in Downtown Seattle, imo. This REI sits on the water in Marina Del Rey with coastal views throughout the storefront. The interior is stocked with all your favorite outdoorsy items, including ski gear, camping goods, and a large variety of absurdly priced clothing. Compared to other REI locations this spot is definitely on the smaller side. You'll find all the necessities, but I wouldn't be surprised if a good number of items would need to be ordered. A big perk is their large open parking lot, which is a rarity in LA. You'll easily snag a spot, making this a quick and efficient trip to REI.
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December 2023 by David D.
Probably the nicest and best location you will find an REI. It's in one of the wealthiest sections of Los Angeles with a primarily single upscale demographic. It's right in the newly developed marina on the water, on a heavily traveled bike path that joins South Bay and Venice/Santa Monica, next to a Trader Joe's that is also on the water and across the street from an established upscale shopping center and down the block from the very popular Burton Chace Park. REI paid a fortune to lease this Class A commercial property but I believe that they will hit a "home run" with it. It's beautiful inside the store and surrounded by upscale restaurants with patios that overlook the marina and ocean. The warm weekends and summers are going to be crazy busy here--and while they are now offering free 2-hour parking in their lot shared with other businesses--they are going to find that entitled LA people are going to park there and walk to the park, marina, beach, and unload bikes for a bike ride taking up valuable customer spaces. They will probably have to have the Landlord implement some sort of validated parking control otherwise customers will not be able to patronize the store. Definitely check this REI store out--it's a major winner and since the 1980's REI has been one of my favorite "go to" stores I spend a lot of $$ at.
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November 2023 by Peter K.
Went in to buy myself and my son a mid layer top. Not one person greeted me or asked a question. It was slow and everybody just standing around. The vibe was so shitty that I left. I'll just order on online with EVO. They actually want my business
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November 2023 by Sue S.
Worst customer servicE EVER! Wasted 20+ minutes looking for someone , anyone to help me with a pair of Blundstone boots. Gave up and left. I will go without before I return.
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October 2023 by Brenda L.
The good:This is a great outdoor store with trendy and high-end outdoors stuff from brands like Jet Boil, Patagonia, Keen, etc. This location is beautiful. The marina is right behind here so it's a nice area to take a walk around. The interior is very organized and easy to navigate. They had a great selection of sunglasses for an affordable price ($$25-30). They had a really cute mini tent for pets or stuffed animals. They also randomly sold sour candies and snacks in the check-out aisle. In the camping cooking area they sold hot sauces. They had a small sale rack for shoes. The employees were friendly and offered help. The bad:This was a smaller REI than others I've been to. Things are overall pricey. The parking lot is small. The interesting:REI started in Seattle. REI stands for Recreational Equipment, Inc. FYI.
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October 2023 by Amber D.
Not a fan of REI. This visit has proved it. Every REI store (I've been to 3 now), I have been to I have had an issue. Aside from the things being overpriced, and not much customer service, they don't do a good job training their workers. I didn't get any help while shopping in there (was looking for a hat for a friend and I couldn't find anyone to help). I decided to buy some cliff bars because they were marketed at $1.50. When they rang up they were $2 each. Rather than checking the signs where the bars are located to prove they are $1.50, the cashier asked if I just wanted to void everything. He brushed off anything I literally said.
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October 2023 by Nik D.
Really helpful team of salespersons. Was looking for a few items - - while not everything was in stock, the service and attention I received was awesome.
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October 2023 by sydney wen
Nice big store. Good location with lots of parking spots for the area, and this store has a full bike service shop so you can get your gears tweaked while sipping on an espresso starring out to the marina wondering about wondering. Nice staff here and pretty much have everything in stock which is usually a problem at the smaller stores.
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September 2023 by Marissa B.
I absolutely LOVE shopping here and I indulged in some really cool items!Quality is top notch and I am like a kid in a candy store when I come here!I just can't get enough workout athletic clothes here and I keep coming back because I want to get the best stuff and I have been checking out the swim section.This place is seriously addicting and I swear I am a regular now.
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September 2023 by Brian G.
Was excited to shop at this new REI but it was kind of a let down. Waited for a parking spot in a lot filled with cars. Figured the store was super busy on a Friday night at 7pm. Went inside and it was empty. Must share a lot with an office or something else. Hard to decipher the men's section from the women's. Shoes included. While all of the sales people were super nice, none knew where anything was and were very uninformed on the products. I can look up the items and read the descriptions on the website myself. The good old days of having outdoorsy people work there are long gone. The footwear section is full of options but just like the Santa Monica store, there are very limited sizes. Mind you I wear a very common size 9. Footwear sales person told me the difference between the 2 different models of Chacos was only the color but I went online and read that that there are many other differences - footbed cushion, strap width, etc... I get it that it's a new store but it seems like there was very little employee training. I read that this location had a used section but when I asked about it I was told that they don't have a used section per se but some used items are mixed in with the new and have a brown tag. A) Gross. B) I didn't see one used item. Prices are about 30% more than Amazon. While checking out, sales person had issues finding my membership number using my phone number, email address and name. It was all in there - and correct. Not sure I'll be back at this location.
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September 2023 by LEGO Popstars
beautiful rei. i'm so excited about this location. right by the bay.
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September 2023 by James S.
One of the newest REI stores in LA, swung by today to shop, and the store is very nice, and has all the things you need for the outdoor life. The staff is very friendly, and theres plenty of parking out front for free. Grabbed a pair of vuori shorts and some socks. I would recommend to become a REI member, its worth it for sure~!
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September 2023 by Matt Planer
Wonderful REI store close to the water! We live by the Marina, and it’s great not having to drive to Santa Monica for our camping needs anymore. Very beautiful store and we’ll laid out. Plenty of parking of outside too.