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April 2024 by Sophie G.
Vivian is seriously the best associate at Sephora! She is so sweet! Not only is she a very kind person, but she is very knowledgeable about all the products and EXTREMELY helpful! I only come here because of VIVIAN!!! She help me for over an hour, because I was so overwhelmed with all my options! She made me feel it is, and I'm so lucky to have found my sales associate at Sephora! I LOVE YOU VIVIAN!!!
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March 2024 by Marie W.
Horrible. I went to return an online order that I received two days ago and Odonise who claimed to be the manage was rude, abrasive and loud which made my experience in the store a nightmare. You would think Sephora would hire individuals with excellent customer service skills not an individual who looked unprofessional and had a demeanor of a elementary school student. I will never return to this location and all staff at this location needs some serious customer service training. Moving forward I'll shop at Nordstrom or Neiman's for my beauty needs! Sephora thanks to Odonise you've just lost a loyal customer. It's unfortunate how one individual can change your preservative of a company in a matter of minutes!!!
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March 2024 by Ariana Kristo
Really kind staff. I don't really wear makeup and I needed concealer for some flare ups I had and the staff was so kind and understanding and recommended me a perfect color match on first try. I didn't feel judged for not knowing anything and I was recommended a really good product. It wasn't horribly expensive either which I was really thankful about, I didn't feel like I was being upsold to based on my lack of knowledge.
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February 2024 by Farnoosh A.
Love this Sephora. People are so friendly and helpful. Robert is the BEST!! Went above and beyond to help me find my best color match!
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February 2024 by Daniel Paulo
It is more expensive compared to other stores
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January 2024 by Yelena Badalova
Very bad service …I just came for quick buy:Chanel # 5 got present and room perfume..Couldn’t find anyone who can help..Then they open box by key and inform me that everything is on back and disappeared for 20 minutes.Brought one item and announced that second item in other part..So ,I spent 50 minutes in store…was really disappointed .Previous service was much better
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January 2024 by Carey I.
When it comes to the Marina del Rey Sephora. I think this location is by far the best I've been to, and I've been to a fair share over the holiday shopping season. There was plenty of staff, and a really good selection, I didn't have to fight my way through the isles. and everyone was knowledgeable and more helpful than any other that I've been in. One thing I struggled with is the fact that there's so many businesses, and not a lot of parking, it can be quite cumbersome, trying to find a spot. But when it comes to the great friendly service, and the helpful staff, it's worth waiting for a parking spot.
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January 2024 by Mina C.
NOT the way I want to start my new year, but I HAVE to post this because I'm so angry. I got this perfume sampler for Xmas which I'm now dumping into the trash because Sephora would NOT let me return the travel size one I got mistakenly-- despite getting it 1 minute before! Total waste of my time and the gift is being DUMPED! The ENTIRE experience was so poorly handled I don't know where to begin. And YES, I wrote to corporate-- but they sent a refusal by email which was A COMPLETE waste of my time. I'm not interested in buying ANYTHING from this horrible company anymore. Happy New Year to all the OTHER companies out there that WANT my business! #sephorasucks #wasteoftime #horribleeexperience Sephora
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December 2023 by CM S.
Just updating to add this is one of the worst Sephoras in terms of purchasing. They have almost everyone on the floor and one person behind the cash register. For this reason I usually go here to test out products to ensure they'll work and then purchase direct from the brand or at another Sephora location.
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November 2023 by Jilly B.
Stopped in today while I was waiting for my lunch order in the shopping center here ... i love this Sephora the employees are very friendly and extremely helpful. Figured I would get color matched for concealer ( this is always a task as my skin is neutral but I always get recommended yellowish undertones) Danni helped me today and Oooommggg she is wonderful!!! So very helpful I can not say enough, not only did she search my Gucci concealer ( that I love) to find a good color match she also tried multiple colors and brands and lighting ( inside/ outside) she was honest didn't try to sell me on anything!!! She was so patient and so kind. I can't say enough so wanted to give Danni and shout out!! Thank you girly!!! I appreciate you!!!!
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November 2023 by Laura M.
The manager at this store is outstanding! And Julie helped me pick out the perfect shades for my new concealer. She was extremely knowledgeable about all things face and makeup and skincare. She recommended a few products that I am so happy I bought because I love them.
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September 2023 by Maricela Saucedo
Jessica was so helpful. I am beyond grateful she matched the foundation color perfectly and made me a Dior customer. 5 stars service
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September 2023 by Ken Reinstein
Store was a bit messy, but it was end of day.
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August 2023 by Tracie M.
Alex is the best!!! Very helpful, skilled, provides good customer service, and deserves a raise!!!
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July 2023 by Angela Lau
Shoutout to Jessica for being SUPER helpful with skincare recs!