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February 2024 by M RC
One of the worst locations I’ve been to. Reps are rude and not helpful at all. Stay away from this location. Absolutely terrible customer service.
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January 2024 by Phyllis Augustus-Berrard
Got assistance with new cell set up. Good customer care ?
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December 2023 by Thuy Phan
I came to this location many times and the services are always the best. Thanks to the team work. Specially today my phone have trouble and I have RENE, he is so patient to solve my problem and I greatly appreciate it
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October 2023 by Anton Ketov
The reception service was great. They asked me what brought me there and told me that I’ll be called once they help one more person. My initial issue wasn’t solved because they had to call a general customer service line what took a while. Of course, I couldn’t wait more than 30 minutes so I left with nothing.The same day I visited TMobile branch in Santa Monica, where they used a dedicated internal phone to call to support. It took less than 5 minutes to solve my issue.
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September 2023 by Niall Shapero
Well managed, courteous and helpful personnel. A dream to do business with T-mobile through their "brick and mortar" store.
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July 2023 by Debra Oakes
The longer I have been with TMobile, the worse the coverage/ reception has been no matter where I am, the customer service USE TO BE GOOD, but now you can on being on hold for no less then 30 mins. before you are able to actual talk to someone in customer support~ and then they all read from a script, sweat they'll do whatever you want to make you happy, but rarely do they actually follow through! So then you have 5o call back again!
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July 2023 by Lah Rah
Guadalupe was super helpful and kind during my visit. She quickly and completely resolved my issue. Manny was kind and personable. If you want fast and excellent customer service, then visit this T-Mobile store.
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July 2023 by Arseny Kulish
I recently had the pleasure of visiting my local T-Mobile store and had the most exceptional customer service experience, all thanks to the amazing employee named Alissa. From the moment I walked in, Alissa greeted me with a warm smile and genuine enthusiasm.Alyssa went above and beyond to assist me in finding the perfect phone and plan that suited my needs. She patiently answered all of my questions and provided me with detailed explanations, ensuring that I fully understood everything. Her extensive knowledge about the various T-Mobile products and services impressed me and made the decision-making process so much easier.What truly set Alissa apart was her willingness to listen and sincerely understand what I was looking for. She took the time to ask insightful questions and actively listened to my concerns. From there, Alyssa expertly tailored her recommendations to match my preferences, ensuring I left the store feeling confident and satisfied with my purchase.Throughout the entire experience, Alissa remained professional, friendly, and attentive. Her positive attitude and enthusiasm were contagious, and she made me feel like a valued customer. Not only was she knowledgeable and friendly, but she also had the patience of a saint, taking the time to teach me how to navigate my new device and troubleshoot any potential issues.Thanks to Alissa's exceptional customer service skills, my overall experience with T-Mobile was beyond my expectations. She truly went above and beyond to provide me with an outstanding experience. I feel lucky to have had the opportunity to be assisted by such a dedicated and talented employee.I highly recommend visiting this T-Mobile store and specifically requesting Alyssa for all your phone and mobile service needs. She is a true asset to the company, and her commitment to providing top-notch customer service is evident. I cannot thank Alyssa enough for her incredible assistance and for making my visit to the T-Mobile store such a memorable and enjoyable one.
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July 2023 by Rodney Wilson
Great service been with T-Mobile for 18 years that should tell you something Ok
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April 2023 by Menaka Sampath
After a HELLISH 36 hours passed back and forth between TMobile and Assurant by phone (beware of Assurant, btw), I was finally helped by two very helpful, very patient associates at the T-Mobile store in Marina Del Rey. Shoutout to Jaime and Gabriella for advocating on my behalf with Assurant and helping me with my (very well deserved) phone upgrade. If you're dealing with a nightmare scenario as I was, come to this store.
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March 2023 by Marsha B.
I started looking for a new phone at Costco on Washington Boulevard at the kiosk. I met Susy, who also works at the Marina Del Rey store. She was outstanding. I thought I was only browsing, but after she explained the promotions that were offered, I decided to buy a phone. She was very patient and explained all of the costs and benefits. I decided to do a phone exchange and was very happy with the information she gave me. She told me she couldn't transfer all of my information at Costco but if I came to the Marina Del Rey store when my phone arrived, she would help me. When the phone arrived, I called the store and found out what day she would be there. I went in. She spent plenty of time with me, and did all the transferring, and answered all of my questions. She even made a label for me to use on the box I was sending the old phone in back to T-Mobile. T-Mobile, you are lucky to have Susy working for you. She is professional, helpful, patient and knowledgeable. I really appreciate all she did for me.
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March 2023 by Michael M.
I came to the store to have an issue fixed with a new phone. Herbert helped me out with my problem and went above and beyond to find the answers I need and get my issues solved to my satisfaction. As a new customer my opinion was a little tainted after my first visit left me with issues and no answers and I would have given a 2 star review but after my second visit and the help I received from Herbert I can say that my option has changed and am glad I made the switch and received great customer service.
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March 2023 by Faith Hunt
Loved this T-Mobile shop. Workers all really friendly and professional. I had 2 really great experiences visits this shop and got helped what I needed and really over 100% Satisfied. A young man Gio and a young lady Cynthia were so friendly, professionally, Skillfully and so helpful. Excellent job Gio and Cynthia! Thank you both so much!! I am really appreciated!!
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January 2023 by Lauren O.
Best customer service experience adding a line to existing account at the T-mobile kiosk at Costco. Donald E. from the marina del store assisted us and was so thorough and patient in double checking to make sure that there was no hidden or extra charges. Hands down, the best mobile customer service experience ever. Thank you Donald!
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January 2023 by Young X.
This is the worst place to be, the staff keep changing what they said and ignore me after few questions, try to add all the fees on the device I wanted to buy, after questions, they keep turning the balls around, very sketchy, I do not trust this Alisa and her manager, they are willing to lie to fooling their customers, so they can add some unnecessary fee. I will never come here again. Disgusting people working here. After come to yelp see so many bad reviews about this store, I feel much better coz that is what exactly they deserve, the lowest star, is a very accurate rating for them.
