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August 2024 by Patricia B.
All of the people at this location are always friendly, helpful, and knowledgeable. Vetco was wonderful today as well. Kudos to all at this location!
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July 2024 by Danielle P.
I just moved to this area a few weeks ago . Everytime that I have gone in, Katrina has been there to help me and my dog cash! 5 stars!!
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July 2024 by Julia M.
Absolutely horrible customer service. Brian and Angie denied me service to wash my dog. I walked into the building at 5:30, when I was told over the phone that they take the last dog wash. There was a man in front of me in line, and by the time I got to the register after they had finished checking him out, it was 5:34. They denied me service to have my dog washed. When I rebutted with "I was here at 5:30? I was just waiting for the man in front of me to checkout" they literally said straight to my face (as the man walked out of the building) -- "there was no man in front of you". This is called gaslighting and it is horrific behavior to enact towards your loyal customers. I was truly dumbfounded. They were rude, dismissive and blatantly making things up to try to deny me service. Mind you, I work for the elderly and I CANNOT get off of work in time. I will always arrive exactly at 5:30 because I physically cannot get there in time. Angie and Brian have absolutely zero professionalism and it is a pretty terrible representation of the branch and company. Rude and mean for absolutely no reason. I was there when they take their last wash. Ridiculous.
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July 2024 by Carla A.
This is a review for the mobile vet clinic or VETCO. First off if you are that skilled as a veterinarian you will have a clinic and not roam around. Second there is no consistency and logic how they setup appointments. Made an appointment for a 12 week 2 day old puppy and they don't vaccinate the pet if they haven't been with you less than 7 days!!! Really what difference does 5 vs 7 days make !? We have the previous vaccine records and clearly the puppy is ready for their 12 week shots ! Fine if that's your unscientific requirement make your forms and making appointments more streamlined!!! Put a few more questions in there so it doesn't allow people to make appointments and waste their time. This isn't middle of nowhere America we all have busy lives and respecting one's time isn't a skill this vet clinic has ! Do yourselves a favor and go to a real vet for vaccinations !
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June 2024 by Monique P.
I've been on the hunt for a doggie stroller and I'm so happy I walked into this Unleashed. The staff was so helpful, showed me where the stroller options were, did a price match for me and even helped assemble it. Luna and I am so thankful, it's pawfect
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September 2023 by Tana W.
Smaller than a regular petco and with baths to self groom and wash your dogs. My only suggestion would be to make sure their shelves are better stocked as they had run out of a few pet care products I needed.
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March 2023 by Alika P.
I am giving this store location five stars for the sole reason that the manager Justy is so incredibly sweet and caring and helpful and when my dog Bella was severely ill for nearly 3 months I was so stressed out and Justy just made what was already a terrible situation just a little bit better and more bearable due to her compassion, considerate questions, suggestions and extra helpfulness. I am so grateful for her and I couldn't think of a better person to manage the store than her and she has the qualities of the upmost management if there's a level above her like corporate level. She truly is an asset to Petco for sure and deserves a raise and a bonus, and paid time off. And I am very happy to note that Bella is doing wonderful.
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November 2022 by Polar B.
it's convenient although hours aren't, but the staff isn't very helpful. Selection is pretty good for the size of the store.
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October 2022 by Santi V.
I was disappointed at how I was treated today by a staff member. I came in to exchange an item to a different size that I had purchased the same day, receipt in hand. First staff member couldn't figure out how to do the exchange so they switch spots. The next associate volunteered to help but also could not figure it out and in frustration told me to go to another store to figure it out for me. I ended paying for the item with the correct size and never able to exchange the item. They DID however keep the item I was trying to exchange. Extremely disappointed in the customer service
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August 2022 by Ellie F.
my order from this store never got delivered by doordash & when i went in to petco/unlished to cancel it, they were not able to cancel the order. I needed to contact doordash in order to do that. that took about 5-7 minutes of being on hold with doordash. also, they almost over charged me at the register for a medication that was on sale. I will never step foot n that store again. it's a reminder to me actually as to why i shop with chewy & amazon for all my pet & my needs. just absolute awful place to shop at.
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December 2021 by Michelle A.
This place is ok for a quick wash for my dog. For $15 they provide you with the tub, shampoo, conditioner, hair dryer, scrubber, 2 towels. The shampoo and conditioner is extremely watered down so I bring my own. Price seems to go up, when I first started going here is was $10. If it wasn't for the tub which is more comfortable for my dog I wouldn't continue going here because that's all that's useful in the equipment provided.
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August 2021 by Dora L.
Loved this fancy PetCo! I'll say the in-store customer service is pretty bad. Nobody has ever asked if I need help, and the young employees have ignored my presence to continue their conversation with each other, and continued even when helping me check out. But the selection of higher-quality cat food is amazing and keeps me coming back. They sell all the high-end brands found at PetCo or PetSmart in addition to even higher-end brands like Weruva, Orijen. Love that they carry so many flavors and varieties for each brand too. I've even found cheaper dupes for my cats' favorite Solid Gold wet food cans that around almost half the price, and the ingredients are pretty much the same! Worth a visit if you have some extra $$ to spend on your pet. I've noticed a drastic improvement in my kitties fur softness since moving them to the Orijen regional red dry food.
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May 2021 by Zia B.
Is this store closing? They've been out of the kitty litter I use for months. I've been having to drive to the Culver City store which is stocked. Just went to buy my Just Food for Dogs. There was only two bags. The freezers were empty. What's happening to this store? Leads me to believe they are closing soon and not telling anyone. The service at this store has always been subpar so it doesn't totally surprise me.
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January 2021 by J P.
The pictures above do not match the store. It's pretty bull that all the sudden their return policy is "we don't know when you can return it" At least set a date so I don't have to remember to call you every week or come by to find out if I can finally return my items. And by the way, here is just another reason why Amazon is taking over the world because companies like this can't perform the same, but Amazon is still returning items so apparently it's possible. I can tell you that when I finally do return these items I will not come back into the store or another branch.The Amazon bookstore just a mile away is accepting In person returns, they probably take a few hundred per day. Your store cannot tell me that you're taking returns per day. UPS and fed ex are also taking returns and packages, in person. You guys will not make it the next few years because you cannot perform in the same way that other businesses are performing above you.All i see here is another company making the pandemic as an excuse for one reason or another.
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January 2021 by Isa R.
Just had a one on one training with the lovely Cynthia! My little furball Mamba is almost 7 months and I thought I'd take advantage of the $25 offer they have at the moment. This is my go-to pet store location because it's right down the street from where I live and everyone is really friendly!Of course, I was a little prideful asking for help but when I have a giant in the making that already is half my weight I should probably get this under control the sooner the better...so I booked it! Cynthia was super welcoming and genuine. SOOO easy to get along with. Our session started at 12, she wanted to wait a little to let the sanitizer on the floor dry up before starting our class so I super appreciated that. She started with open ended questions, just getting to know me and Mamba and our backstory. Asked what we were struggling with and what our focus was for that time. Not sure if this is part of it but I saw a scale and was eager to weigh Mamba and she was more than happy to.We then talked about what I usually do and would then give me recommendations, I was ALL ears to what she had to say she is of course the expert! She then took the leash and started a few different trainings. The basic sit, lay down, come, and how to properly walk him (that's something we're working on). After 2 times she then gave me the leash and let me try and helped me out when I needed help. She had tons of training treats which was awesome but I brought some too feeling bad, didn't want them to use their whole supply on Mamba!After that we 'advanced' to walking up and down the store a few times. I tried once and she watched. She then did it and explained what she did and gave me another shot. We continued with a few more lessons like "what do we do when Mamba gets distracted with another dog?", apparently the answer is NOT panic. She was super patient and Mamba loved her! At the end we got a $25 off coupon for the next time we want to take a class which surprised me! I was so excited! I know that Mamba and I both need all the help we can get, we definitely want to come back again and take classes that are in a package deal. I was a little hesitant at first because of the price but after what I saw today I know it's worth it! Thanks so much Cynthia for the awesome training and lessons and for your warm personality. Can't wait to take another class with you in the near future!
