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September 2023 by Tana W.
Smaller than a regular petco and with baths to self groom and wash your dogs. My only suggestion would be to make sure their shelves are better stocked as they had run out of a few pet care products I needed.
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March 2023 by Alika P.
I am giving this store location five stars for the sole reason that the manager Justy is so incredibly sweet and caring and helpful and when my dog Bella was severely ill for nearly 3 months I was so stressed out and Justy just made what was already a terrible situation just a little bit better and more bearable due to her compassion, considerate questions, suggestions and extra helpfulness. I am so grateful for her and I couldn't think of a better person to manage the store than her and she has the qualities of the upmost management if there's a level above her like corporate level. She truly is an asset to Petco for sure and deserves a raise and a bonus, and paid time off. And I am very happy to note that Bella is doing wonderful.
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November 2022 by Polar B.
it's convenient although hours aren't, but the staff isn't very helpful. Selection is pretty good for the size of the store.
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October 2022 by Santi V.
I was disappointed at how I was treated today by a staff member. I came in to exchange an item to a different size that I had purchased the same day, receipt in hand. First staff member couldn't figure out how to do the exchange so they switch spots. The next associate volunteered to help but also could not figure it out and in frustration told me to go to another store to figure it out for me. I ended paying for the item with the correct size and never able to exchange the item. They DID however keep the item I was trying to exchange. Extremely disappointed in the customer service
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August 2022 by Ellie F.
my order from this store never got delivered by doordash & when i went in to petco/unlished to cancel it, they were not able to cancel the order. I needed to contact doordash in order to do that. that took about 5-7 minutes of being on hold with doordash. also, they almost over charged me at the register for a medication that was on sale. I will never step foot n that store again. it's a reminder to me actually as to why i shop with chewy & amazon for all my pet & my needs. just absolute awful place to shop at.
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December 2021 by Michelle A.
This place is ok for a quick wash for my dog. For $15 they provide you with the tub, shampoo, conditioner, hair dryer, scrubber, 2 towels. The shampoo and conditioner is extremely watered down so I bring my own. Price seems to go up, when I first started going here is was $10. If it wasn't for the tub which is more comfortable for my dog I wouldn't continue going here because that's all that's useful in the equipment provided.
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August 2021 by Dora L.
Loved this fancy PetCo! I'll say the in-store customer service is pretty bad. Nobody has ever asked if I need help, and the young employees have ignored my presence to continue their conversation with each other, and continued even when helping me check out. But the selection of higher-quality cat food is amazing and keeps me coming back. They sell all the high-end brands found at PetCo or PetSmart in addition to even higher-end brands like Weruva, Orijen. Love that they carry so many flavors and varieties for each brand too. I've even found cheaper dupes for my cats' favorite Solid Gold wet food cans that around almost half the price, and the ingredients are pretty much the same! Worth a visit if you have some extra $$ to spend on your pet. I've noticed a drastic improvement in my kitties fur softness since moving them to the Orijen regional red dry food.
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May 2021 by Zia B.
Is this store closing? They've been out of the kitty litter I use for months. I've been having to drive to the Culver City store which is stocked. Just went to buy my Just Food for Dogs. There was only two bags. The freezers were empty. What's happening to this store? Leads me to believe they are closing soon and not telling anyone. The service at this store has always been subpar so it doesn't totally surprise me.
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January 2021 by J P.
The pictures above do not match the store. It's pretty bull that all the sudden their return policy is "we don't know when you can return it" At least set a date so I don't have to remember to call you every week or come by to find out if I can finally return my items. And by the way, here is just another reason why Amazon is taking over the world because companies like this can't perform the same, but Amazon is still returning items so apparently it's possible. I can tell you that when I finally do return these items I will not come back into the store or another branch.The Amazon bookstore just a mile away is accepting In person returns, they probably take a few hundred per day. Your store cannot tell me that you're taking returns per day. UPS and fed ex are also taking returns and packages, in person. You guys will not make it the next few years because you cannot perform in the same way that other businesses are performing above you.All i see here is another company making the pandemic as an excuse for one reason or another.
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January 2021 by Isa R.
Just had a one on one training with the lovely Cynthia! My little furball Mamba is almost 7 months and I thought I'd take advantage of the $25 offer they have at the moment. This is my go-to pet store location because it's right down the street from where I live and everyone is really friendly!Of course, I was a little prideful asking for help but when I have a giant in the making that already is half my weight I should probably get this under control the sooner the better...so I booked it! Cynthia was super welcoming and genuine. SOOO easy to get along with. Our session started at 12, she wanted to wait a little to let the sanitizer on the floor dry up before starting our class so I super appreciated that. She started with open ended questions, just getting to know me and Mamba and our backstory. Asked what we were struggling with and what our focus was for that time. Not sure if this is part of it but I saw a scale and was eager to weigh Mamba and she was more than happy to.We then talked about what I usually do and would then give me recommendations, I was ALL ears to what she had to say she is of course the expert! She then took the leash and started a few different trainings. The basic sit, lay down, come, and how to properly walk him (that's something we're working on). After 2 times she then gave me the leash and let me try and helped me out when I needed help. She had tons of training treats which was awesome but I brought some too feeling bad, didn't want them to use their whole supply on Mamba!After that we 'advanced' to walking up and down the store a few times. I tried once and she watched. She then did it and explained what she did and gave me another shot. We continued with a few more lessons like "what do we do when Mamba gets distracted with another dog?", apparently the answer is NOT panic. She was super patient and Mamba loved her! At the end we got a $25 off coupon for the next time we want to take a class which surprised me! I was so excited! I know that Mamba and I both need all the help we can get, we definitely want to come back again and take classes that are in a package deal. I was a little hesitant at first because of the price but after what I saw today I know it's worth it! Thanks so much Cynthia for the awesome training and lessons and for your warm personality. Can't wait to take another class with you in the near future!
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January 2016 by Meilissa
Great store for pet supplies and toys. Friendly people too
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June 2013 by Joselynne Boschen
Love the $10 bath...if i can only get chuka to love em as much. We got a free bag of cookies on our first visit! (I did eat one)
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February 2013 by Jules S
Thanks to the great staff! I got help to my car with my big bag of dog food because I have a cane. Great people every visit!
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November 2011 by Courtney Mota
The bath section closes a full hour before the store
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August 2011 by Courtney Mota
DIY bath stations ($10) are perfect for washing off @rovingriley's post-trail/beach/park filth. Saves your home drain from getting clogged. Just don't forget to put on the apron!
