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March 2024 by Megan Sanchez
ADA accessible room was available. Guest service Carmen was helpful and went above and beyond for my stay. Thank you best
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February 2024 by Karen Tickner
There are so many things I love about this hotel. With my son at Cal State MB, we visit the area more than a few times a year and now we only stay here.All the hotel staff are great. I recently had a personal situation come up that I needed assistance with and Carmen at the front desk saved the day going above and beyond with more than exceptional customer service. And as with each stay, every staff member from maintenance to management was pleasant, helpful, friendly and professional.The hotel is conveniently located near a Walmart, 7-11, Dennys, a park with a bmx track and a freeway exit, yet at the same time it's quietly nestled away in the beach dunes away from the commotion, and only a short walk to the beach.The rooms have always been very clean and staff is available to help if you need something extra.There is handicapped accessible parking conveniently located which we happened to need during our recent three-night stay and there is plenty of regular parking in close proximity to whatever room you are in. I don't worry about personal safety or vehicle security on the premises.The breakfast has always been great. The breakfast staff keeps everything stocked, replenished, and fresh for the full three hours between 6 and 9. If you arrive for breakfast at 8:45, all your options will still be there! I've even needed something after hours and the front desk staff was so accommodating and helped me out.Thank you Carmen and all the great staff who always make sure our stay is great!
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January 2024 by Zhou YU
No exercise room nor hot tub, but the room is very clean. Breakfast is fine. The location is very convenient. Staff are friendly and helpful. It is clearly underrated.
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January 2024 by Loni Even Paz
The receptionists were very unhelpful. For example, when we asked about a map of the area, they answered that there was none, and then we found out that there were maps further down the room. The TV in the room didn't work and apart from telling us that there was no one to clean it up in the evening, it didn't seem like anyone cared about the hotel's facts whether the guests were comfortable or not.Noteworthy details: The receptionists were very unhelpful. For example, when we asked about a map of the area, they answered that there was none, and then we found out that there were maps further down the room. The TV in the room didn't work and apart from telling us that there was no one to clean it up in the evening, it didn't seem like anyone cared about the hotel's facts whether the guests were comfortable or not.
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January 2024 by Sam Hendy
Food & drinks: The breakfast suck
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December 2023 by Georges-Antoine Assi
Good option for the price, wouldn't stay longer then 1 night.Pros: clean sheets, clean bathroom, fresh towels, close to the beach, breakfast includedCons: rooms not renovated/dilapidated, loud heater, floor not vacuumed
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November 2023 by james kocher
Bathroom is way too small!! You will have to climb over the toilet or jump in the bathtub just to close the door ... first hour of laying in the bed I started feeling itchy.. I was put here by my landlord so don't really have too many
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September 2023 by Steve Chan
Breakfasts start at 600am. No early arrivals.Photos of site show a hot tub. It is no longer there.Standing water found in room on return. Apparently they either mop or hide down the floors. It would be nice if they dried the floors.No wake up calls. Their system is not properly functioning. If they set a wake up call, it calls you every hour on the hour. Yes, every hour!Refrigerator is slightly cool. Not cold.This is my second stay this month. I called and they said all the concerns I had on my last visit were resolved. They were not.Also got an email from the owner about thanking for my feedback. I wrote him back. No response.Poor customer service!And it seems to start from the top!
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August 2023 by George Brannen
I have been attending the Pebble Beach Concours d’Elegance for the last several years and stay here when I come down. Room rates are great if you purchase a year in advance. Just a few minutes outside of Monterey and 15 minutes to Pebble Beach. I am a professional driver for a company out of Texas and I feel safe parking the high end cars here in the lot. There is a free breakfast from 0600-0900. Free wifi and comfortable beds.
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July 2023 by Luis Villagomez
Weird experience. After comparing this place with their neighbors, Country Inn, I noticed that this Best Western had an extra star and around the same price. After showing up, they told me that the room wasn't ready and that it would be in Country Inn instead. When I came back, they asked me to go with their neighbors, and my 2 queen bedroom also became a single tiny king bed (which they knew because they were talking about it on the phone and they still took me to that room without even letting me know), with little details like the see-through curtains, no space in the bathroom whatsoever + no lock, and no coffee pot when they clearly gave us the things used for coffee (unless it was a BYOCP bring your own coffee pot).
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July 2023 by Andrew
Price point to quality is spot on. Stayed here with young kids in a 2 queen room. While the location is next to the freeway, it's also across from marina state beach. Plus we did not hear the traffic while sleeping.We were able to get a nice evening hike to the beach as well as easy access to beach play after our trip to the bay aquarium. This part of the coast is beautiful and hardly ever crowded.Rooms: Rooms were decent and clean with a microwave and mini fridge.Nearby activities: Marina state beach literally across the street plus very close to Monterey bay aquarium and other sites along highway 1.Walkability: Plenty of very close hiking and beach excursion opportunities.
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July 2023 by Rebecca Hammond
I stayed at this Best Western so many times for work! It’s one of my favorite places. The beach is right across the street! The breakfast is great and the staff has always been super cool and helpful. They have laundry room and everything you need!!Thanks for keeping your prices affordable and keeping everything nice and clean! I’ll always stay here while I’m in the area! I recommend it constantly!Rebecca Hammond
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July 2023 by Aubry Coady
You can’t beat the location! It is very close to the beach!! The breakfast is delicious and the staff is friendly! The only issue I had was that the hotel is a bit run down - the shower curtain rack was hanging off the wall and the front window had a crack in it.
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July 2023 by Debra Verdugo
5 stars all the way, Rooms were Best Western staple. Very clean. Service was very accommodating. Location a skip and a walk to a Beautiful Beach. There is also dunes with a walking path. Rates were great also.
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July 2023 by MCKL
beyond terrible. when we arrived in the room the chlorine smell was really REALLY bad, the bathroom was TINY and there are insects crawling around. the breakfast was also far from good and what they call “coffee” is just a cup of misery. right now we’re sat in the parking lot, waiting for the cleaning ladies to finish up our room AT 5 P.M. However, if you love the noise of the freeway and your room neighbors, then this is the place to be!
