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July 2025 by Eileen Hu
Always had a positive experience with Geek Squad.
The store is open 7 days a week and it is easy to get an appointment.
Was struggling to install the family pack Microsoft 365 on a 3rd computer. Kenneth helped me overcome a few glitches to get it working smoothly. He is knowledgeable, helpful and patient.
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April 2025 by Vincente Roma
Ken was great .Very happy.
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April 2025 by Philip Sosna
Ken helped me greatly. I recommend him highly. Thank you Ken
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April 2025 by Betty Wallin
ken was very knowledgeable and helped me understand the situation with my computer. i feel very confident with him as a representative of the Geek Squad and would definitely refer people here THANK YOU SO MUCH
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April 2025 by Karin Chen
Ken was really good thank you
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March 2025 by Derek Derdivanis
Ken Rodrigues was extremely helpful with my New Surface. His customer service was above and beyond
Thanks
Derek
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November 2024 by M C
Today was my first time shopping here. I came in for a TV. The guy who helped me was so great and professional, I didn't get his name (he was cute) it was really quick and helpful service, so thank you 🙂
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October 2024 by Ray Santella
Chris Jones , a great asset to Marina Geek Squad.
Helped me on the spot. ++++
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August 2024 by monte “monterenee” renée
Mot worth my time or money, in or out of warranty, they couldnt fix, and wouldnt try.. they suggested i toss my $1400. Surface pro, as they didnt have anywhere to send it for repairs, and it couldnt ne fixed. That conversation cost $179.00 , i took it elswhere, and it was fixed in 45 minutes
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December 2023 by Maria C.
You can't call the specific store you wish to contact for any reason. All calls will be routed to a national call center where they repeat over and over that the physical location will NOT take any customer calls for any reason. So, I must drive 10 miles to the store to ask my question which requires a human being on site to answer. I just wasted half an hour on hold, went through a million phone prompts and was denied access via phone to the Marina Best Buy. What happened to customer service??
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November 2023 by Michael H.
No other place to buy your electronics!! Very knowledgeable floor staff in every category. They take loads of time to explain choices of computers, TVs, everything. Staff will give you insights on value, quality and features that you could never get from Target or other competitors. The repair service and home installation are superb. Geek Squad staff are brilliant. If it can be fixed, they will do it, and with service membership it is often free. Ive been a Geek Squad Member for years, and I have a ton of electronics, so no need to consult anyone but me for Best Buys review. Also, they keep their word on every promise
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September 2023 by Rich S.
Purchased a Refrigerator which needed an additional purchase of door panels and door handles. Total cost about $9000.00. The refrigerator arrived but no panels or handles. Best Buy left me a voice-mail that these were cancelled and to call back. The call back number transferred me to appliances where I was left on hold indefinitely. The result is I have an unusable refrigerator with zero action or problem ownership from Best-But.
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August 2023 by Maria W.
The absolute worst customer service we received yesterday from a husky bearded man in the TV department. We have never experienced such horrible customer service. I am still in shock of how he treated my husband. My husband approached him asking him a question and he rudely brushed him off telling him to go to the customer service desk, that he couldn't help him. My husband then asked for a measuring tape because he wanted to measure for a larger TV. The employee abruptly told him he did not have one. My husband then mentioned that he just saw one on his desk. The employee said fine with an attitude and gave it to him. He then asked the employee very politely to borrow a pen, so that he can measure correctly and write it down. The employee rudely said, "Anything else you need". He then gave my husband the cold shoulder turning his back to him while he was in the middle of talking to him. I tried to speak to a manager, but they were not available and were only accepting messages. What??? So, I left a message and asked for a manager to call me. Of course, no one ever did. My husband has spent quite bit of money at this store. We will no longer be giving them our business and would rather shop on line at this point. BestBuy has the worst employees and customer service. They do not have the decency to follow up, much less return calls or handle complaints. WORST STORE, STAY AWAY!
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August 2023 by Carly W.
Yesterday I had a wonderful experience with a sales associate, Eddie. I was looking for a compact fridge for my apartment. I had looked at Home Depot/ online but nothing worked for the time frame I needed. Eddie was prompt to help me explore options for my needs. Within 10 minutes I was able to find what I needed & get it ordered thanks to Eddie and his wonderful customer service. I will be back! And when I am I will find Eddie :)
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July 2023 by Google user
Waste of time with this computerized system to get help. Trapping a phone call and not allowing to contact a person to help out is such a terrible disappointment for customer service!!!?
