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March 2024 by Veronica Raines
Ot was great ?.
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February 2024 by Aaron Villarreal
I absolutely love this Goodwill out here in Marina! And I have to give a special shoutout to Tiffany for her exceptional service! From the moment I walked in, Tiffany greeted me with a warm smile and genuine enthusiasm. She is always so funny and has genuine conversations with the regulars and all those around. She went above and beyond to help me find exactly what I was looking for, offering valuable suggestions and making sure I left satisfied.But Tiffany isn't the only one here at this Goodwill that is amazing. Every staff member I've encountered during my visit was incredibly friendly, helpful, and dedicated to providing excellent customer service. It's clear that they all take pride in their work and genuinely care about their customers' experience.The store itself was well-organized, clean, and filled with treasures waiting to be discovered. I found myself a pair of brand new boots here that I always get compliments on! Whether you're hunting for clothing, household items, or unique finds, this Goodwill has something for everyone.
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February 2024 by Aaron V.
I absolutely love this Goodwill out here in Marina! And I have to give a special shoutout to Tiffany for her exceptional service! From the moment I walked in, Tiffany greeted me with a warm smile and genuine enthusiasm. She is always so funny and has genuine conversations with the regulars and all those around. She went above and beyond to help me find exactly what I was looking for, offering valuable suggestions and making sure I left satisfied. But Tiffany isn't the only one here at this Goodwill that is amazing. Every staff member I've encountered during my visit was incredibly friendly, helpful, and dedicated to providing excellent customer service. It's clear that they all take pride in their work and genuinely care about their customers' experience. The store itself was well-organized, clean, and filled with treasures waiting to be discovered. I found myself a pair of brand new boots here that I always get compliments on! Whether you're hunting for clothing, household items, or unique finds, this Goodwill has something for everyone.
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February 2024 by Giselle Aguirre
I love shopping here, I normally have a good experiences with the staff however, yesterday I was disappointed by the lack of communication one employee had. Very odd for someone working checkout. If there is an issue I would think the employee would speak to me instead of gossip to another about me infront of me.For me, in order to expedite the checkout process I take off the clothes I'm buying from the hangers and hand them over to the cashier as soon as I get there.If I'm buying alot, I think it helps.As I was shopping, a tall, younger, Hispanic male with a shaved head. No name tag pointed at my cart where I had the hangers and said to another employee: "they're not supposed to be doing that"The other employee just shrugged.I think the 1st employee should have addressed his issue in a respectful and informative matter. He obviously thought something was suspicious about this. I understand due to theft reasons, but I did not know that. Employees should be trained on how to communicate with customers. I put back the clothes on the hangers. Once I got to the checkout I then tried helping take off the clothes off hangers as the line was building up and I had alot of stuff. I set the hangers on another register and said sorry for some reason and this employee literally said nothing the entire transaction. Just plain rude.On another occasion at goodwill, I saw a female employee inform a customer she could not bring clothes inside the restroom. The customer had no bad intentions and simply did not know. The employee said "miss, it's policy not to allow merchandise be taken inside the bathroom"I think that employee handled that great. Again, informative and respectful.
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February 2024 by Angela Frye
Clean and plenty of things to search for. They have a good selection of glassware.
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October 2023 by Fabiola Pineda-Nguyen
One of the WORST CUSTOMER SERVICE EVER. I came to shop around, dressed in yoga pants, a messy ponytail, a shirt, and running shoes, and I had the bag in the picture; this female worker ambushed me when I was about to enter the fitting room. How she approached and said things is the reason for this bad review. I would not mind if she nicely asked me if I could not take my bag inside, but the fact that she assumed I was going to steal something and raised her voice at me was what upset me. I had four pieces of female clothing, three shorts for kids (inside the cart, which I was not going to try), a cat scratcher (inside the cart, which I was not going to put inside the fitting room), and a pair of boots (inside the cart which I tried previously and I was going to purchase them). The only things I would try were the four pieces of female clothes. Without any doubt, she ambushed me with a rude and nasty personality about why I would use the fitting room. I cannot go inside the fitting room without asking the staff. It seems a made-up rule, and I cannot have my handbag with me because bags are not allowed in the store. My purse was not allowed in their store. After I put my bag in their locker, I went inside the fitting room. When I got out, another woman with a bag went inside, and this woman worker said nothing to her. Other older women were previously in the fitting rooms with lots of clothing; each had sacks, and she said nothing. When I approached the cashier, I told them what had happened, and the employee apologized and tried to excuse her behavior.According to this employee, the white rude female is her lead, so she is above her. By the way, all the other people who entered the fitting room with lots of clothes and the woman who entered the fitting room after me with clothes and a bag were white. The rude worker was white. I am Latina, and the way she treated me was different. I don't understand why you work in customer service employment when you have ZERO CUSTOMER SERVICE AND NASTY ATTITUDE. Don't judge a person by the cover. I did not know Goodwill now had a dress code to enter their stores. Next time, I will wear a suit and high heels to see if she treats me differently. I hope the worker changes her attitude. Never come back to this place.
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October 2023 by Anya V
I was changing in the dressing room when an older male employee unlocked the door for another customer. Thankfully I had just finished putting on my clothes. I don’t even blame the employee. I blame Goodwill and their policies making it so that this uncomfortable situation even occurred.
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June 2023 by M K.
The people at the front are always kind and easy-going. Unfortunately, I just had the rudest interaction with the man in the back of this Goodwill location. I suggest you go elsewhere if you want happy people :)
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June 2023 by Chelsea Sanders
Clean, organized and great helpful staff.Best goodwill I've seen. vary well kept store.
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May 2023 by Saint Paul's
I always stop here when we are in the area. Very good selection of clothes, purses and bags. Could use a little more in the housewares and tabletop--I didn't find any china or glassware patterns that I collect on my trip in May, 2023.
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May 2023 by Javier Ramirez
I was debating on writing a review on this store because I usually give good reviews but I’ll make an exception. Because of the POOR customer service from an older man with glasses whose name was JOE. I will no longer be shopping here anymore. This employee was rude, lazy and ran away every time a customer was at checkout. Just because of this HORRIBLE customer service I have to commute to seaside or Salinas goodwill which is a further drive, but honestly is worth it just to get some quality service. I honestly don’t even know how this employee was hired. A perfect example of what an employee should NOT be like. Goodwill please do BETTER on making sure this employee get proper training because he certainly has a long way to go on how to treat customers.
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March 2023 by I. Marie- My Second Account O.
I like coming here to shop and do not have much new to say. However, I always wondered why by the end of the week that all the specific colored tagged sale items are difficult to find. I assumed that all those items are picked over by the customers earlier in the week. I search for those specific items when I shop for more discounts. As every week a certain color tag is discounted. However I heard that perhaps by Thursdays, the staff search for those specific colored tags items and place them in the back to be redistributed with other stores. So even though there is those signs through out the store that show which colored tag is discounted, it does not matter and most likely you will not find one of those items with the discounted color tag. If that is true then perhaps they should state this so customers do not spend time looking for them. So then in conclusion, the best deals can be found on Sundays- Wednesdays. Still, that does not mean that you cannot find a good deal there on something anytime. Just that their weekly discounted colored tags merchandise is only available in the beginning of the week, that would explain a lot!
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March 2023 by Daniel Aguero
Small store and seems like someone pricing thinks some items are made of gold I understand people need to get paid but objective of business is to move products, if they don't sell their not moving and money isn't being made remember you start raising prices and you start losing customers and in this day and age not a good thing.
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October 2022 by Angela Hudson
I am finding it way cheaper to shop at Walmart!!!!! I will find another organization to donate too!!!! @Goodwill do better!!! Prices are ridiculous
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September 2022 by Marilú Quiroz
I've found nice clothes here, the staff is friendly and helpful. They keep everything organized and clean as possible... It can get busy at times especially on the weekend of course.
