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December 2023 by Jake
On the lower end of OK for a Holiday Inn Express. Rooms were good but cleanliness left something to be desired, dusty in some places, drawers weren't clean, some crumbs in the couch, that kind of thing. It is a good deal compared to staying in Monterey and is a short drive, so if you're looking to save a few dollars and stay near Monterey I would recommend this hotel. But the hotel should up their cleaning standards.
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November 2023 by Scott Stuart
We stayed here for a race that we were attending at Laguna Seca. The room was nice and the staff was great and very accommodating. The issue happened after we checked out. They charged our car a $75 “hold” on our account that was supposed to be for any “Incident” at checkout. We had no issues and nothing was messed up in the room. We were told it will drop off in 3 days then we were told it could be a week then we were told it will take ten days. It is now a month later and 5 phone calls and we have not been able to talk to a manager even though we have left numerous messages. At this point we have had $75 taken out of our account and feel ripped off by this Motel. We have contacted corporate also and waiting for a response
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October 2023 by Steve Chan
Poor service.Inadequate roomsNo call backs on issuesNo wake up callsHot tub broken. States will be repaired in 2 years. Still advertised.Transients in areaHousekeeping misses days. Too bad.
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October 2023 by C B.
This hotel needs help! First, tried to call hotel for some questions, they didn't answer their phone for two days. Why? Room 312 Executive Suite should not be rented for sleeping. No rest! Loud rattling/bangs of the hotel lobby doors opening and closing under your room. View was a dirty rooftop (lobby entrance). Microwave loud to operate. Coffee maker didn't work, reported to front desk, never replaced. Warm breakfast was inedible, old and dried up. Tried to contact General Manager, Rooms Manager but "unavailable". Left messages, no response. Finally at checkout discussed issues with Desk Supervisor, was offered a discount. Two nights of no sleep, discount wasn't close to adequate. Boy, guess this is a place we won't be back to. Management really needs hospitality training and maintenance needs to work on those doors!
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September 2023 by Shana K.
This hotel is not good for single travelers. Customer service is subpar. I will never stay here again.
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September 2023 by Danny A
8/13/23 Sunday very small hotel compare to other locations. Staying 2 night but very disappointed bcoz pool is closed for renovation, very small gym, breakfast good but pancakes machine was broken. Parking lot 3 street lights not working dark in parking area.Room was good n clean.
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August 2023 by Alex L.
Originally this review was set for at minimum 4 stars, but honestly... the decline from my original stay has been faster than those cars at Laguna Seca Race way!I started coming to the Monterey area for work. I stayed at almost every hotel in the area and was a bit like the princess and pea- but I was so happy I found the Holiday Inn in Marina. I even brought a group of travelers when we finally had a training to do. So for those reading... all of 2021, 2022 and up until July 2023 no issues. Working in hotels for most of my career- I get how everything works. At the risk of sounding pretentious - I understand more than most. So when I found items in my room missing from my last stay I was shocked and mortified that things could be missing.I informed the staff and manager on duty upon my check out and zero empathy or care. One reviewer put that "they had the We need them more than they need us" vibe and that's 100% accurate. I explained that I get how hotels work and this wasn't a claim... items were missing. While not expensive - how could I have these items on the first two nights of my stay, have my room cleaned, then items gone? Seriously. Still no word from the General Manager. Save yourself the hassle. Pay $20 more and stay at the newly built hotel across the street.
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August 2023 by Mike Sansone
What began as a short stay turned into a month-long stay in July -- and what a terrific stay. Erika guided us most of the stay with making sure we were able to keep the same room during our changes during my father's hospital visit. When my dad did pass, the compassion and patience Erika showed was wonderful. The whole staff reflected her leadership each caring word along our journey. The building, and all services, were friendly and clean. When we got back in each night there was a sigh of relief as we pulled into the parking lot. A true sense of home away from home. Erika -- big thanks! And from housekeeping, to breakfast, to maintenance -- big thanks. We will miss you all.
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August 2023 by William
Room was nice and clean for short stay. Unfortunately couldn’t get too much sleep because of the thin walls. You can hear people talking from the room next door and people walking and talking from the hallway. The front door of my room had a gap on the side and underneath so you can see light coming thru. Overall my stay was okay
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August 2023 by Sharring Niusulu
This hotel is okay, wasn’t too happy about the pool/hot tub being closed, and the room took a while to cool down but breakfast was good & there’s a Walmart nearby as well as a 7-11. My family stayed on the 1st floor and we had to take the elevator which was kind of old school or at least that’s what it felt like. It was very expensive for us to stay one night but we needed it as our reunion was less than a mile from this location.
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July 2023 by Susan Fillmer
This newly refurbished location is an easy on easy off the highway Holiday Inn. The rooms are spacious and clean. Helpful staff and full serve yourself breakfast bar.
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April 2023 by Jesse I.
Stayed here for the Easter weekend and the place was pretty clean. The room had nice decor and the bathroom looked pretty new and clean. Nice view out looking towards the Marina dunes. I came here with my wife and newborn and the seemed to have no problem. Although our stay was great around 5am someone was tampering with our door and was even able to open the door and take a few steps in. This man was not housekeeping. Not sure how he was able to get in since I had both keys but my wife and I weren't able to go back to sleep since we were concerned for our safety. I spoke with the front desk and they said housekeeping doesn't get in until later in the day so whoever entered our room was not apart of the hotel staff. Definitely need to fix this safety issue. Will not be staying here again.
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October 2022 by Gina S.
This place doesn't offer full Breakfast. They have some apples, oranges nasty coffee and cereal "grab to go" not full breakfast. The floors are dirty and it doesn't seem a very safe place to stay. Don't get fool by the pictures or the waterfront description is nothing like that.
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September 2022 by Nicole H.
1. The bathtub was dirty. 2. The family staying above us let there child run and jump around until after 10pm and then this child was up doing the samething starting around 8am. We complained to the front desk. They did nothing.... I tried calling the front desk and guest service several times with no answer. 3. House keeping knocked on the door at 930am to clean the room. As if we'd checked out.....4. While attempting to check out, the front desk person didn't bother to get out of her seat in the dining area. She told me to leave my keys in the bucket that days used keys on it. I didn't get the opportunity to tell her about my stay because she didn't ask. 5. I will never stay at this place again......6. It was extremely over priced!
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September 2022 by Kathleen N.
I have always thought that Holiday Inn has been a reliable place to stay. I cannot say this location reinforces that belief.Upside: friendly staff. clean rooms comfortable bedsDowners: asked for room close to elevator (93yo mom) nope! last room down the hall. toilet would not flush every time. mom forgot toothbrush. none available.? no maintenance fri night. o.k. ask the next morning? no maintenance all day. ? offer to move rooms as we are headed on outing. pool AND hot tub closed for renovation. no notice on website.I mean, I don't expect perfection. I do want a toilet that always flushes...(-you are welcome that I decline to post a photo.)
