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February 2024 by skorp g.
There's a hand-written sign saying "no framer on duty" today. That would have been nice to know before I drove out of my way to have something framed at Michael's on my only day and my review was not going to be positive as a result... however, I went back and received absolutely outstanding service from Sebastian. He was efficient, knowledgeable and pleasant, offering excellent suggestions and truly excellent customer service. Bravo!
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January 2024 by Tommy Doom
They always have such great deals. Perfect store for all your crafting needs.
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October 2023 by George Soverns
Very clean, Halloween decoration out, hobby paints markers. Lots to look at very large inventory.
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July 2023 by Caffeine L.
We took a beautiful, historical print to Michaels for custom dry mount and glass in our frame. They advertise custom framing services. The print was returned badly warped. It did not lie flat and has large wavy bumps or bubbles all across the picture, see photo below of ruined print. Twice we submitted the online customer form on Michaels' website for help. We received no response even though Michaels twice stated that it would respond in 2 days. To date, no response as promised was received from Michaels for our ruined print.
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July 2023 by Jeff R.
Regular Michael’s, but bathrooms have been broken for a month…shows a lack of customer service.
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June 2023 by David D.
I highly recommend this store for any craftspeople looking for supplies. And even if you are not into crafts, it's a fun store to visit during any holiday, as they stock great stuff for the holidays. Halloween and Christmas are my two favorite times to visit. They have electronic tiny villages with lights and motion. Just incredible. They carry fake Christmas trees. They have tons of ornaments for the tree Staff are all well trained and very friendly. This place is always kept very clean. A great store.
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March 2023 by Wes C.
To be honest, I am not a huge crafter, but my girlfriend enjoys doing projects here and there. My experience with this store is generally good. We are not always able to find what we are looking for, but when we do, the items that we buy are generally not overpriced. The people who work are also very nice and helpful. I remember during Christmas when we were looking for Santa hats, they didn't have any on the floor, but had some in the back, not exactly for sale, but a team member still went in the back to grab one for us. We went in there recently and saw that they had "Grab Boxes," which my girlfriend noted that she saw on Tik Tok. They are $10 each, and you get a mis-mosh of different items, but you can't see them. I think they are perfect for getting rid of extra inventory for cheap, but like I said, you will get random items, and some of them are probably old holiday items. If you live in the area, you know that this is one of the main, if not only big, craft stores to visit.
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March 2023 by Joel
I Like this place because they have a lot of supplies and you can order online and pickup curbside and the prices are better than Joann's.
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March 2022 by Judy Hough
Short lines, for the busy store. very refreshing
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February 2022 by Tiffany S.
We used to have several crafts stores around here. We are down to 1. I stopped in here to get some acrylic paint for a project. The gal I talked to was super helpful. The store seems skinny on inventory but it may just be change of seasons. Tons of paint and yarn. The cash registers aren't being used right now for some reason. So when I was ready to go I walked up and stood there. Not realizing they are actually ringing people up at the framing counter. They should put up a sign.
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October 2021 by Alysia M.
On Sunday, September 26th around 5pm, my family and I went to Michaels and bought a bunch of Halloween decor. We were very excited as it is our favorite time of the year. The cashier seemed friendly at first and I offered to help her organize the items but she ignored me and immediately began scanning quickly and lost where she was. She didn't let me take things out of the basket. I get that there was a line forming and she was the only cashier but I offered to help her. I said, "wait did you already scan this? I see you scanning randomly and now I don't know what item you are on?" She interrupted and said "okay I can't reach you! Give it to me to scan." That is not at all what I meant. She ended up missing two pumpkin pillows and a candy holder so I told her and brought it her to scan. She then got upset that we had a bunch of stuff and said "oh gee you only bought a little huh?" Then she got upset that there was no price listed on our door decor. She called a co-worker over to help her find the pricing. We tried telling her where we found it and she walked away without listening. The cashier asked us where did we see it and we told her it was on the isle right behind her and against the back wall. She spoke on the headset to her co-worker and mocked us, saying, "It's on the back wall. right behind me. If that is at all helpful." The co-worker never went behind the cashier but walked straight back as if she was heading to the toy section. The cashier was clearly frustrated saying we should just pick another and then scrolled up and down on her ipad without actually looking at it. Then she said "okay" into her radio headset and marked the price as "christmas decor $150." Okay that total was almost as much as the other items combined. My husband and I asked where did she get that price and if we can see the ipad. She said "it's right here in the ipad...so." We clarified that a simple door decor is $150 when other similar wreaths were $35 or so. She said "yup!" so we told her to remove the item and she rolled her eyes and removed the item. We were bummed but more confused on how a price could be that much for a simple door decor. So we sat in the parking lot and checked our phones on the store's website. We found the door decor and it was only $30. My husband went back and the girl ran to the back to hide. Another cashier helped him out and he paid the ACTUAL PRICE. I think the cashier's need additional training on manners, strategy for scanning AND how to use the ipads for obtaining the correct prices. In my opinion, based on her demeanor and sloppiness, she just marked it up to be even meaner. I called corporate and wasn't able to get ahold of anyone but my concern is they have scammed other customers into paying higher prices because they are clearly unhappy people.
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April 2021 by Alex V.
I can't praise their framing department enough it's rare to find people who know what they are doing, so attentive to detail and can walk you through options you might have not even thought of that fit your budget and needs. I have a lot of rare,out of print, hard to find movie posters that I've been meaning to get framed and I brought some of them here, they gave me a quote, honored it and got the job done without any bullsh*t like other framing stores would have. After this experience I don't think I will ever use another framing service for valuable pieces. They set the standard and put to the test with great results. Thank you!
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December 2020 by Lexie K.
This Michaels has been extremely unorganized since the start of Covid. They make no effort to help customers and never have enough checkers. They have a senior hour from 9am-10am. I fully support a senior hour however I drove all the way over at 9am because no where online does it say 9-10 senior hour. It's such an inconvenience. Salinas Michaels is much more supportive to the consumers needs.
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November 2020 by Kathryn Y.
It's Michaels. It is a craft store. I am not a big crafter to be honest. But, if I am searching for a random item that I want and or need, like a new affordable chain for my pendant, and I don't want to spend a fortune on a realy gold chain, I come here. It is the place to go! Also, when I need a plethora of candles to deal with the semi-regular power outages in Marina, I come here! For $20 dollars I am now regularly prepared for a black out. Candlelight is gorgeous and really romantic, but also a necesity when the power is out. Back to the store, this Michaels is actually a really great store. Excellent supplies for the crafty people out there. It is a large, clean store with enforced social distancing. I am looking at other poor reviews that include ordering online and curbside pick up, but I give it 5 stars for being able to walk in and get what I need effortlessly and without fuss. The cashier was friendly and efficient as well. Cheers and happy crafting and Yelping!!
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July 2020 by Dianna A.
This is the worst Michael's I've been in. Their line is always very long and very slow moving since they never have more than 2 cashiers working. Their "curbside pickup" is a joke! Don't waste your time. I've tried it twice and had to go in both times and wait in line...only after sitting in my car on hold for 10 minutes. My Daughter had the same experience. It's messy, disorganized, and in serious need of new management.
