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December 2022 by matt fisher
It pains me to write this review because Ace has always been my go to business for weatherguard tool boxes and replacement parts for my business. My most recent experience was a complete waste of time and fuel in my vehicle.Came in to purchase replacement springs and lock sets for some of my service vehicles weather guard boxes. Got what I needed, I noticed a bedliner on the wall and spoke to the employee about what was available for my vehicle. The employee insisted that I must bring in the vehicle so they could look at it and take some measurements to determine the correct model. I asked about looking in the computer because I knew all the dimensions, make and model of the vehicle and was bringing vehicle in really necessary. He insisted that was the only way they would order and complete sale. Since I do not live nearby and drive a company vehicle I made plans to bring my personal vehicle in on Saturday. I live about a half hour away and I think you can guess what happened. I drove there came in and talked with a different employee and he said entirely not necessary to bring in vehicle. He spent less than 3 minutes looking in computer to tell me model for my truck is not available and is on back order. He apologized for employee who gave me incorrect information.As you could imagine I was pretty upset that I wasted my time and fuel in my diesel truck driving there.Ace has to do a better job training their employees to provide customers correct information and not wasting peoples time and money. If he didn't know the proper procedure or how to look in computer he needs to tell the customer that or ask management for help.
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December 2022 by hale f.
It pains me to write this review because Ace has always been my go to business for weatherguard tool boxes and replacement parts for my business. My most recent experience was a complete waste of time and fuel in my vehicle. Came in to purchase replacement springs and lock sets for some of my service vehicles weather guard boxes. Got what I needed, I noticed a bedliner on the wall and spoke to the employee about what was available for my vehicle. The employee insisted that I must bring in the vehicle so they could look at it and take some measurements to determine the correct model. I asked about looking in the computer because I knew all the dimensions, make and model of the vehicle and was bringing vehicle in really necessary. He insisted that was the only way they would order and complete sale. Since I do not live nearby and drive a company vehicle I made plans to bring my personal vehicle in on Saturday. I live about a half hour away and I think you can guess what happened. I drove there came in and talked with a different employee and he said entirely not necessary to bring in vehicle. He spent less than 3 minutes looking in computer to tell me model for my truck is not available and is on back order. He apologized for employee who gave me incorrect information. As you could imagine I was pretty upset that I wasted my time and fuel in my diesel truck driving there. Ace has to do a better job training their employees to provide customers correct information and not wasting peoples time and money. If he didn't know the proper procedure or how to look in computer he needs to tell the customer that or ask management for help.
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July 2021 by J. S.
I usually don't take the time to do reviews-but the service I received at Ace Truckbox is deserving of a few minutes of my time-it's the least I could do. I needed to get my SUV wired to tow a trailer and called around. I called one place who told me they were booking out two weeks out (I needed it in three days!), one place told me that it was going to cost in the $400-$500 range, (over double of what I ended up paying) another place told me thar working on Honda's was above his pay grade (I can't make this stuff up) and the Honda dealership couldn't even find the part number for what I needed?!? Then I called Ace Truckbox. Matt was fan-tas-tic! He encouraged me to come by to confirm what I was going to need, and when I did, he told me they could do it. He warned me that because of the distribution backlog out of their control, the part might not come in time for my deadline. I appreciated the heads up and figured out a backup plan if this didn't come to fruition. Luckily the part did come in the next day and when he called to tell me the good news, Matt sounded genuinely happy that he was going to be able to get the job done in time for us. I dropped the car off the next day and not only did they get it done quickly--they charged me LESS than the quoted amount because the job ended up not taking as long as predicted. What?!? I am a big fan of Ace Hardware in MTZ and am so pleased to see that Ace Truckbox also has incredible service. Save yourself the time and try these guys first!
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July 2021 by Jaime G.
Thanks to Bill and Chris Willet I was able to make my dad's truck look a little better. I searched everywhere for the best prices with good quality products but couldn't find it anywhere. I found Ace Truckbox and decided to give it a try. First time going there I was greeted at the door. No Amazon personnel will ever do that. Chris took very good care of me and explained the different things I could get for our Tundra and also showed me what will fit and what wouldn't. Customer service is above and beyond. The side steps and window side deflectors arrived in 3 to 4 days and they loaded me up. Don't waste your time online or researching anything. Just go talk to Bill and Chris at Ace Truckbox.
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June 2021 by Suzanne F.
I needed a hitch for my van and Chris and Matt pulled through in a timely service oriented way. I tried other companies and although their quote was cheaper -their service and product was of much lesser quality. I will definitely go back to Ace for any of my HOV needs. They really go out of their way to serve their customers.
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June 2021 by Doug Hooser
Great people and very helpful.
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November 2020 by Mark C.
Ace Truckbox did a great job for me at a reasonable price. They wired up a tow package on my van. It took a little longer than expected but I appreciate the job done right before fast.
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October 2020 by Will H.
Great customer service, product quality and pricing that beat the competition by 25%, i will go back for more when needed! Matt and the entire team were great and I was in and out in less time that expected Go to ACE!
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September 2020 by Bruce M.
We were in search of a trailer hitch to get installed to bring our son back to school in Nebraska. We were on a short time schedule to get it installed. We stopped by Ace Truckbox Center and were greeted by Guzman and Chris. We explained what we were looking to do and he warned us the supply of trailer hitches was very scarce for our vehicles but they would look to see what they had available. They actually found one on one of their supplier's websites and we said perfect, we would take it and schedule the install. They said they wanted to call their supplier first thing on Monday because the supplier was not open on the weekend. I received a call from Chris on Monday morning with bad news that the count on their supplier's site was inaccurate and they were out of stock. I asked if I found one at another online site if they could install it for us and they said that wouldn't be a problem. I was able to find a hitch and got it delivered a week before we needed to leave on our trip. They were able to install the hitch for us and did a great job. After the hitch was installed and we got the trailer we were towing, we noticed there wasn't a way to lock the trailer to the hitch. We went back to talk to either Chris or Guzman to see if they could help with a solution to lock the trailer, but Chris was not in and Guzman was busy with other customers. We waited for a short time to talk to Guzman but another employee came up to us and tried to help us out, but they didn't have a lock in stock to help us. What impressed me more was a short time later Guzman called us to see if he could help us because he saw us waiting but was in the middle of a transaction so couldn't address us and he wanted to check in to make sure we were ok. Great customer service! Guzman went above and beyond to help us out and we greatly appreciate it.
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September 2020 by John D.
Right when I walked in I got help right away. Dude hooked me up with new keys to my toolbox. Looked up some parts for me as well. Great spot for toolbox assistance
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July 2020 by A. M.
Had to get new locks on my Weatherguard tool box plus new gas shocks. Someone attempted to break into my tool box and goobered up what I had. Anyway, I went to Ace Truckbox Center and they were magnificient. This place is astounding with the merchandise they carry and the service is stellar. Both Mr. Willet and Mr. Guzman were very attentive and accomodating in every way. You just can't get good service like that anymore!To anyone that needs their truck or van kitted out completely, this is the place to go. Don't try to be cheap and settle for substandard products. You will always find top quality products and service at Ace Truckbox of Martinez!
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April 2020 by Holly C.
I went in there to get a hitch receiver last minute it was a Wednesday and they did not have any appointments for installation till the next Tuesday, I had told the young man Matthew B why I had wanted it by Saturday....... so what does he do he goes above and beyond orders the hitch and squeezes me in all to have the job done by Friday morning. I am truly grateful this place is not a oh well kind of place THANKS to you guys for amazing service
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September 2019 by peter veasey
Very friendly. Had to fill my propane tank. Found that the price is 50 cents cheaper on weekends and they can fill RVs
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June 2019 by La Shawn L.
Mattison and Chris took good care of me. I highly recommend you go there for all your truck needs. Very professional and fair. I love my nerf running boards!! You have a repeat customer. I'll be back soon for a hitch. Thank you again for everything!
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May 2019 by Joshua B.
Was looking online for aw weather-guard 131-5-01 for my 2013 Toyota Tacoma short box, and I was lead to their yelp page. I sent a request and to my surprise they got back to me within 10 minutes late on a Saturday night. Monday morning we finalized numbers and to my surprise he out-priced many other competitors including online retailers. Very friendly and easy to deal with. Installation was quick and painless. I am recommending everyone I know to come and sue these guys. The owner even messaged afterwords to make sure everything was going well with my tool box. 10 out of 10 would go back for the next box I need.