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April 2025 by DC Waiting
I love taking my generator to this place. They're very knowledgeable and good at their job. The staff is very friendly and very easy to get along with. The only problem I have with this place is the parking it's a very busy packed parking lot.
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August 2024 by bruno boursier
UPDATE: The VP of CD&P contacted me after reading my review below to find out more from my experience, to apologize for it, and to refund me. It is good to see that management at CD&P wants to make good about their customer satisfaction claim, so I raised my rating from 1 to 3 stars.
I made an appointment at CD Power for a 200 hours service of my small class B RV Onan generator. I was told by Mike Bynum that it will take one to two hours so I waited in the office. Three hours later the in-training technician that was doing the work told me that the generator was not starting after changing the oil, that he was getting an error code but could not figure out why. The generator has always started including the day before coming to CDP. A week and $700 later I was told that I could pick up my RV, but when I got home I found out that the generator was not starting! I brought the RV back and after two weeks Mike informed me that they made some mistakes but that none explained the issue which according to a senior technician was the low oil pressure switch. Mike estimated that it would take another week and $1100 to fix the issue. I talked to two technical specialists at Cummins-Onan and both told me that they have never seen the low oil pressure switch fail in that model of generator.
By that time my confidence in CDP was very low, I was tired of having to cancel trips, tired of the lack of communication, and wanted to stop the bleeding of money in fixing an issue that they very likely created so I took my RV back with the unmounted non-working generator.
Based on reviews I was expecting great customer service from CDP, I ended up wasting 3 weeks and $700 to lose the usage of the generator. CDP seems to focus on industrial and large customers and made me feel that they do not care for individual/smaller customers. I also had to clean the driver seat as it was covered with grease.
UPDATE: The VP of CD&P contacted me after reading my review to find out more from my experience, to apologize for it, and to refund me the $700.
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August 2023 by Emil Cristobal
Update! I finally got a call back. I'll give them a a chance try and see their diagnostic/repair on my Onan Generator. I'll update once done!Havent had a chance for updthese guys to work on my generator...low ratings for no courtesy call back. Reception said Mike returns calls. All call goes to his vm and never responded even if asked for a courtesy call! Tried calling three times :-(
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July 2023 by John Tarlton
Wow. This team is fantastic. My coach broke down on the freeway near their shop (late on the Friday afternoon of a holiday weekend). Without hesitation, they drove me back to the coach and fixed the issue. Then they refused to take any money for their time. Six stars.
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June 2023 by Lewis Thomas
Great service from technicians and all personnel. Jim Vaughan is great to deal with and always very helpful. Highly recommend!
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March 2023 by Jim A.
I had an upsetting experience with this company a few years ago and feel a need to get it off my chest: I have a Kohler residential backup generator. It wouldn't start. I spoke with the service manager, Ashley, to get a minimum cost for for someone to come out and diagnose the problem. She said the hourly fee was $150 and then add $75 (approx) for driving to Clayton. So I said, OK, sounds like a minimum for me to expect if it's something simple would be $225. She concurred.Fast forward to billing time: They were unable to diagnose the problem, and she said I owed them $1,200. I can't remember if I laughed at her over the phone. But she told me that there were two trips made to our residence and that driving time cost $150/hr... (she claimed she told me this before, and that the $75 she had mentioned was in addition to this). She gave me the number of billable hours she said the techs (yes, two of them), had been on our property. I went over her numbers. First, the techs had not been present for the hours she claimed showed on their GPS. Second, the driving time hours were so high that I checked the commute times from Martinez to Clayton and well, I guess I was paying for the techs to be stuck in traffic due to an accident or something. I had assumed that for $150/hr they would send an experienced tech familiar with this type of generator. That he would have his tablet ready with the manual and efficiently go through some troubleshooting steps. Not. At one point I went to check in on how things were going. He wasn't there. I waited a few more minutes and them went looking for him. I found him sitting in his truck looking at documents on his computer. He complained that the document was hard to read. He didn't know what to do next. The next day he brought with him a more experienced person.So, Ashley was asking me to give them $1,200 for... "We don't know what's wrong with it."I gave her $600, (still too much in my opinion), and I fixed it myself in about two hours. It needed new brushes - about $20.
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February 2023 by Geno Juarez
I have been dealing with CD power for the past 32 they started out with 3 people and now they have lots more this is a very well-structured company, and they stand by the work they do I will continue to us them at many other of our property's Great group of people. Thank You for your continual work you all do.
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February 2023 by Roger Hensley
I have done business with CD & Power for many years . They are professional and extremely knowledgeable about diesel generators. They helped with all the city permits needed to install the generators in Walnut Creek, California . I highly recommend them to anyone that needs to purchase or service their generator.
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February 2023 by Barry W.
We have many power cuts at our House and Vineyard...we rely on generator to keep the house going...any time we have had issues with Generator , CD&Power have been very responsive to us...Thanks Barry
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November 2022 by Paul S.
We have a large Kohler generator at our home. I called another generator company first, and they suggested a $6,000 total replacement or a $2,000 controller. In under an hour, Marcus (who has taken a class in Kohler generators) fixed it with a simple adjustment. Knowledgeable, close to Orinda, quick to respond, friendly and helpful. They have my annual service contract because they deserve it. We're not a a multi-million dollar company, but they treated us like one. The cellular providers to trust them to install, maintain and gas up the generators that MIGHT prevent a total cellphone outage the next time something catches fire around here.
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August 2022 by Christopher D.
Normally I'm pretty sketchy and reserved about where I send my truck to get repairs and the quality of work being done. Adam made the process easy and seamless. These guys were quick, efficient and the quality of work was nothing less than stellar. I would absolutely recommend this business to anyone needing diesel repairs.
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August 2022 by Krystle S.
These guys have amazing customer service. They are straight forward and honest and definitely know their stuff! Will definitely continue doing business with them in the future.
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August 2022 by Mitch. J.
We have multiple generators at our facility. Service provided is always good. My go to guy is Adam. I can always call him even if he is not able to come out he can usually talk me through any problem, or get a hold of the right person.
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August 2022 by Seana F.
CD & Power is one exceptional company to work with!Prompt, efficient, with an outstanding level of service at a great value. Every team member we have worked with has been fantastic. They are a pleasure and can't be beat in generator and power services in the Bay Area.Added bonus: the are socially responsible and give back to the community too! Highly recommend them.-Seana F
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July 2022 by Lisa C.
I am working on over 30 years working here. We have such a great crew. They support and help each other to give our customers a remarkable experience. So blessed to be a part of this team.
