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October 2015 by ken c.
Those 5 star reviews seem like plants. I have never had worse experiences with any bank I've ever come in contact with. I followed instructions as to what was needed to complete a withdrawal, and the requirements/documents were provided, and were thereupon deemed unacceptable, Not once was I told that the trustor had to die before the withdrawal was completed, until after going to so much trouble to adhere to their request. Giving them what they had asked for, then to be told that it couldn't be accomplished, seemed to please the bank employee, Monica, who had a haughty and uncaring attitude all the while. Ken Carlson Vacaville, CA.
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July 2014 by Shirley M.
I have walked in twice and met with a warm smile from Branch Manager, Mario Morales. A REAL professional. He acted as it there was nothing better to do than help me (and I did not have an appointment...a rare response to drop ins normally!) Mario hung on the telephone with Citibank to walk through all the steps to help me. Tremendous patience and kindness. I highly recommend him to anyone needing a good baking experience. He always shows me the work he is doing on his computer screen and gives me copies of anything accomplished. AWESOME!!! (And frankly I have NEVER had a bad experience in my 16+ years at this bank!)
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September 2013 by David C.
Got a letter from Citibank regarding an old account and came here to get it resolved. The staff here are extremely helpful. It's a small branch but the service is excellent.
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August 2013 by Derek R.
This place is what every branch of any bank should be, kind and courteous tellers as well as managers. A manager or banker usually greets you with a hello when you enter the building. You are able to access the atm inside even during closed hours by using your card to gain access. They are happy to talk to you about the options of accounts and really anything they can help you with at the bank. Really can't say much more than all branches of banks should aspire to meet the level of customer satisfaction this branch provides
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August 2013 by Brandon W.
I stopped in to this Citibank location on a whim when driving through Martinez to make a quick deposit. The teller that assisted me was so friendly and helpful! I wish I would have gotten his name because he really gave me that "your-day-is-better-for-having-gone-in" feeling that your local bank is supposed to give you (and every bank claims to have in commercials). I would definitely come back to this location, but too bad I live no where near Martinez!
