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March 2024 by Vinnie T.
I went to their pharmacy today to get a prescription. First off, they didn't even know where the darn thing was so they had to refill it. Total waste of time. Then, they charge me $55 despite my being on a plan where the cost is $0. The final kicker? They actually charge to mail prescriptions. Everyone else, be it Kaiser, Walgreens, Safeway sends it for free. I'm switching to Safeway's pharmacy (one in Virginia Hills)
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February 2024 by Robert Hausch
All of the customers from Rite aid were transferred to the cvs pharmacy when they closed in Martinez. I heard of 2 customers that could not get there prescription filled the same day and were told to come back tomorrow. yes it was a controlled drug but the other prescriptions were filled right away. it was like the pharmacist was controlling what he wanted to fill out and what he didn't want to . Bottom line is, he was more or less insinuating or made the costumers feel like they just wanted the drugs to get hi. witch was not the case at all. He is not the doctor and has no idea why the patient needed a certain prescription, and should not be on a power trip as to make a person wait an extra day. a real jerk, I will transfer my purchases somewhere else so that will not happen to me if I need a prescription filled the day.I go to get one.
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December 2023 by Jay B.
STORE IS CLOSED! Do not come here. Saw a bunch of people looks for the store including myself. Safe yourself a trip
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December 2023 by Dandjkokx @ATT.NET greykitty
So sorry to see the CVS in Virginia hills shopping center. Closed we are now sent to this CVS on center in Martinez. Disappointing. Have gone twice. Most unfriendliest people in pharmacy. I have ever met. ! Have run into several transfered customers from the closed CVS. The feeling is mutual. ! These people are rude and seem to be completely bothered. There is no greeting. No thank you, nothing. They closed the wrong CVS
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September 2023 by Jennifer Hall
Zero customer service when needing to get something unlocked. Be prepared to stand there for a while
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July 2023 by Paul Staten
Pharmacy manager Dute made transferring a prescription there a breeze the other day. Thank you!
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March 2023 by Om H.
I am writing to express my concern and frustration regarding the poor service that I have experienced at the pharmacy of CVS. For over a week, I have been attempting to have my prescription medication filled, which is critical to my health as a diabetic. However, I have faced numerous challenges in this regard.Despite having received the prescription from my doctor, the pharmacy team has been uncooperative and unprofessional in their handling of my prescription. They have sent it back to my doctor three times, and on my most recent inquiry, I was informed that they were unable to fulfill my prescription. This has caused me significant anxiety and distress, especially since I am starting a new job today which requires me to be alert and awake.It is unacceptable that I have been treated rudely and dismissively by the pharmacy manager, who previously informed me that I could not obtain my medication from their pharmacy. Their careless behavior has caused me to fear for my employment and my health.As a customer, I expect to be treated with respect, empathy, and professionalism, regardless of my health status or prescription requirements. I hope that you will take steps to address this matter and ensure that such incidents do not recur in the future.And the worst part is I sent my complaint to customer service and they did nothing but say oh we sent it to the pharmacy manager the same person who created this problem I have moved on and left this pharmacy for good And was able to ask to start my work next week now that it's to late I have never been so poorly treated before I hope this review helps others
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October 2022 by bbBenicia
Impressive large layout and very well organized.
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August 2022 by Scott R.
I have come to this pharmacy for the last 3 years but as of today I have decided to no longer give them my business due to the horrible customer service at the pharmacy by the Pharmacy Tech. The pharmacists have always been nice and I have never had a problem with any of the staff for the rest of the store. I don't feel it is fair for me to give my buisness to a place that makes me feel uncomfortable over something so small (I asked them to put a Rx back due to me no longer taking it and it apparently being automatically refilled). I'm sorry my buisness was such a huge inconvenience, you will not have to worry about it anymore.
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June 2022 by Veronica T.
Regarding the Pharmacy only, not the store, horrible experience. Will not be going back for medical care at this pharmacy. Incompetent, poorly trained giving Covid shots and paperwork - beware!, and will shut down the accordian door as you are waiting at the counter if it's 2 minutes to closing time (it's like a government job to them!). I will never go to a pharmacy again, especially this CVS, for booster shots, paperwork, prescriptions or customer service. CVS used to be a great pharmacy years ago, now it's corporate, unprofessional and out of touch. I'll stick with John Muir Medical Center for future needs, thank you.
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May 2022 by Shaida S.
I wish I could divide this review in 2 parts. One for the pharmacy and the other for the rest of the employees and managers. Pharmacy: 5 stars! I recently switched my prescriptions from Walgreens to CVS and I could not be happier. The personnel are super nice and efficient. Hardly ever a line and my prescriptions are always filled and ready on top. They are the best! Cashiers/Managers: 1 star. I was overcharged for an item and asked the cashier what their store policy was when the scanned item comes in higher. She said she would give me the $1 difference back. I once again asked what the store policy was. Some stores give the item for free while others give a set dollar amount (I know this because this happens a lot!). She was mumbling and annoyed with the whole transaction and seemed like she was falling apart at my insistence for an answer. Next comes the floor manager who also doesn't know the store policy and declares "there is no store policy." I stood there and googled it and sure enough there is a corporate policy: If an item scans at a price higher than the shelf or lowest-advertised price, the company gives the item for free if the price is $4 or less or if the price is more than $4, the company is to provide the customer with $4 cash and refund the excess collected, if any. Next the store manager comes and she's aware of the policy but she doesn't refund correctly. I should have received the $1 back plus $4, instead she refunded the item and recharged at $4 less. You would think after CVS had to pay 2.4 million in a CA settlement that the employees would be trained in this matter. There is even a "Scan Right Guarantee" button on their computers and still the floor manager was indignant that there was no policy. So check your receipts and make sure you are charged correctly and refunded correctly as well.
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April 2022 by Scott Larsen
I went to pick up my regular prescriptions as usual. Great service in the pharmacy.Then I went to the front to get nicotine patches. The cashier was so rude. She didn't know what type of patches they had. I asked for a 21 mg. of the CVS brand to which she replied they're not sold like that with a short attitude on her voice???I then asked how they were sold. She said step one. I said okay step one please. Then I asked for the next step to which she snapped back two or three? Wow! Did someone get up on the wrong side of the bed today?I've been coming to this CVS for more than 15 years.. I think it's time to move to Walgreens.
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January 2022 by Robert S.
My family and I have been loyally shopping and filling prescriptions nearly 20 years. Customer service has never been consistent at this store but was absolutely shocked by how rude and unhelpful the pharmacy staff was to me today. Stood at pharmacy counter several minutes (no other customers in area) watching three of them chit chat until the young pharm tech girl with dark hair and bright blue tuft of hair in front, approaches me, seemingly annoyed that I have interrupted them by standing at the counter, and greets me tersely with 'do you have a question?'. 'No, I'm here to pick up my prescriptions'. There was an unusually high copay for one of them, so I asked if they could explain why, she tells me 'that's not how it works, you will have to call them'. Then when I ask for my other Rx, I'm told it can't be refilled until tomorrow (perfectly understandable). So I ask if they can refill in the morning so I can pick them up then. I'm then told 'you need to call to request that'. Seriously??? I'm looking you in the eye requesting it be refilled tomorrow. No 'sorry for any inconvenience', 'hello can I help you', let me double check on that copay per your request'. Do they need to add a class in pharm tech school on being polite to customers? Apparently CVS management could care less...one more chance CVS Martinez. Another bad experience and I will find another place to spend my money and fill my scripts. Step up your game and make your customers feel welcome or you will keep losing business.
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September 2021 by Barbra Brooks
Large. Clean, helpful employees
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August 2021 by Genny M.
I was needing to get passport pictures for my kids. When I found out the place we were going to go was closed, I discovered that CVS provided passport picture services. Who knew? Silvia took their pictures and was very helpful. We were in and out in about 10 minutes! $12.99 each to boot! Very satisfied and got what we needed done.