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September 2023 by Rolando S.
DO NOT USE THEM! Jackson Hewitt had a kiosk in the Martinez, CA Wal-Mart and I had them do my tax return. I showed Maria Carrera my documents for the previous year and asked her if she had ever done any with Railroad Retirement income. I told her I did not do them myself because I was never sure how to report the Railroad Retirement. She looked at my papers and said she would have no problem with them. She worked up my return and I was surprised that the refund was going to be more than I expected. She filed them electronically for me and two years later I received a bill from the IRS saying I had not reported my Railroad Retirement income and owed back taxes plus interest. I showed it to Ms Carrera and she apologized and said she had made a mistake and had not reported the income, but that Jackson Hewitt would reimburse me for the $250 interest. She called her boss, Andree Whyte and explained everything to her. I have written a letter to her boss and called several times, without any response. I have written to their headquarters office in NJ since their advertisements say that if they make a mistake, they will reimburse for penalties and interest but not for taxes owed. I have not heard back and will probably have to take them to Small Claims Court, which I didn't want to do. Ms. Whyte returned my last letter with "Not at this address" written on it.Save yourself the frustration and DO NOT USE THEM! They apparently do not back their guarantees and have poor customer relations. I will not ever use them again and I will not say anymore about what I think of them.
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April 2023 by Terry Faulkner
I am one of those people who can’t get things together until it should have been there already. Thank Heaven for Maria. She might surprise you. She is always listening to you and has yet to make a mistake where my taxes are concerned.This is the second year I have use Maria and I don’t see any reason to change that.My communication skills are lacking but hers are excellent. My memory has seen better days but hers is in top condition. She makes sure I understand when I have missed an opportunity to save some money without nagging me. I really thinks she likes me and is happy to do anything in her power to see me succeed.She can do the same for you. Ask for Maria in the Martinez office. That’s in the San Francisco Bay Area.Thanks for taking the time to read this review.
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March 2023 by Rowena Tengco
Tax preparer is very helpful and knowledgeable. A supervisor is always ready to answer questions anytime. They truly maximize your refund and never pay for any service that wasn’t given. Great job Maria C!
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March 2023 by Janus Sundblad
Andra whyt was my tax preparer at Walmart Martinez . He was wonderful fast and confident .. he helped put all my papers and info together so easily and well he was a very generous and kind and knowledgeable tax preparer. It is my second year with him and I am so glad he works for Jackson Hewitt.. thank you . Sincerely
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April 2022 by Rolando Salazar
I did not like their pricing policy. I had had my returns done by JH for a couple years before. The fees were about $150 for both Fed and State in the past with no problems. My returns haven't changed much except for the numbers , but I asked how much it would be after the preparer looked to see what they looked like this year. She said about $180 and I agreed to it. After they were completed, I was told I owed more than $400. I objected, but the preparer said she couldn't change it and was asked to return to talk to her supervisor. I had to return 3 days later when the supervisor would be available and I had to argue that JH advertises that the maximum charge is $179. They also advertise a discount for veterans. The supervisor grudgingly agreed to charge $179, but not the veterans discount--only 1 discount allowed. She also charged $58 for the State return because she said it was not included in the "promotional" price she was giving me. Total was $236.You had better ask the price before they do them and fight for it if they want to charges you more than double after.
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March 2022 by Alexis Lawrence
Horrible customer service. I had an appointment set for 5pm, showed up 10 minutes early checked in via text. When I walked up to the gentleman he gave me a dry "oh are you Alexis?" To which I replied "yes!".He said nothing further but then continue to type on his computer so I was assuming he was getting ready for our appointment.Well, no instead I stood there for another 10 minutes now past my 5 pm appointment when another couple walked up and sat down. I assumed they were finishing up some previous work because the young lady said "we are back"The consultant never acknowledged me any further, I waited a few more minutes and then left. I won't be rescheduling, at least I was able to do some shopping so it wasn't a wasted trip!
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December 2021 by lisa Fuller
Great place to do your taxes with all the uncertainty this year, you can feel confident Jackson Hewitt will complete it right, including helping you to under stand taxes. The no fee refund advance for free, within an hour qualified and funded. Se Habla Espanol.
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April 2021 by Steven Allen
Very professional tax preparers and friendly..
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March 2021 by Steven Chaknova
I met with Lisa who promptly did my taxes. She was very efficient, sometimes funny and did a fantastic job on my taxes. I would highly recommend her!
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February 2021 by Robert Raymer
It was quick and efficient.. they continued to check back with me to make sure things went smoothly .
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February 2021 by Curtis Longhorn
Fast and to the point. Helped me with my taxes and got more for me then what I was thinking I was going to get. Thank you
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February 2021 by dominique cosper
Debra did a amazing job with me and my wife we will be back next year
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February 2021 by lisa luiz
Great place to do your taxes with all the uncertainty this year, you can feel confident Jackson Hewitt will complete it right, including helping you to under stand taxes. The no fee refund advance for free, within an hour qualified and funded. Se Habla Espanol.
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February 2021 by Elisabeth Rasmusson
Friendly, knowledgeable staff, works hard in preparing your turns, will not steer you in any wrong direction.
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February 2021 by Heather Henn
Debra was very helpful. She was very informational and explained everything very well.