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January 2024 by M B.
We started coming to PFE in Martinez when we adopted our new puppy Brodie. The food he was on when we adopted him was causing him troubles so we went into PFE and Rachel taught us so much about dog food, I had zero clue about! I left feeling extremely knowledgeable about dog food and a strategy for our Brodie! We are two weeks into the new food post transition and all of our concerns/issues we were having with Brodie are gone and he is feeling so much better! I am so grateful for Rachel taking her time to educate us and help us make the best choice for our Brodie! Thank you PFE
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January 2024 by Richard C.
We are new dog owners, and this is the only place we come to for our needs. The main reason is the staff. They are extremely knowledgeable and helpful and always have the BEST recommendations for food, toys, bones and much more. Seriously, just ask an associate you can tell they genuinely care about animals and are knowledgeable on products and different types of dogs (in my case). Rachel is someone who I always see and she goes out her way to recommend food, doggy dental products and more and everything she has ever recommended is now our daily purchase. Rachel is very kind and gives us a great welcome everytime we come inside the store. I dont know if all pet food expresses are like this but I highly recommend giving this place a shot.
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January 2024 by Brian M.
This is a great pet store with a very helpful staff. I have found the staff to be very knowledgeable on all the products. Pet Food Express also has a great return policy which is great because my dog is very picky. Thanks for all the help!
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January 2024 by Mary Beth T.
Krystle is fabulous. I love going to all of the local Pet Food Express stores because the staff at each store are helpful, knowledgeable and caring. I dropped by the Martinez store unplanned and was greeted by a huge smile by one of the staff members - Krystle. She was warm and eager to help me find a well fitting harness for my dog. She guided me along and continued to offer assistance while discussing the options of various harnesses . I liked that she didn't reach for the most expensive harness and sat with me to find the best one to fit my sweet pup.After purchasing what seemed like a good harness, my pup was able to move her leg out of the space provided. Since it didn't fit as well as assumed, Krystle helped in finding a better fitting item. Everyone was friendly including Rachel at the front counter.
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November 2023 by Lisa J.
I come here at least once a week, sometimes three! I love every single employee, they're all so helpful, ask about my dog by name, and if I don't have my daughter, they ask about her too. This is by far my favorite pet store, between the employees, customer service and buy 3 get 1 free, I wont go anywhere else.
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November 2023 by Kristina S.
I absolutely love our Martinez Pet Food Express. I was so thankful when we finally got one in my hometown. I cannot say nicer things about the staff and all of the knowledge they bring with any questions. They are wonderful and with the help of one of their reps today, she got my 17 year old cat eating again thanks to her wonderful recommendation. Thank you Martinez pet food express. Your community appreciates you!
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October 2023 by Dane M.
Their staff is always helpful. Rachael was really helpful at the register. I wish I remembered everyone's name for this review. The girl with the white tacoma truck all tricked out is REALLY REALLY helpful. And unfortunately I forgot her name for this review but she deserves accolades, too!
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October 2023 by Chris S.
I often shop at the Martinez Center Ave location, and I have so much respect and gratitude for the young people who work there. I was there yesterday; the team that day consisted of Rachel, Sarah and Andrea, and these lovely people efficiently helped me locate and select the items I needed for my elderly dog. I am also elderly, in my 80's, and I so appreciated the kindness, patience, and knowledge offered to me (and to my dog). Thank you Pet Food Express!
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August 2023 by Domonic A.
My dog have allergies, I went to Pet Express, there was so many options however Christopher at the front desk smiled at me and said he could help me. Thank you Chris I want you to know my baby Angel is doing well now,
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August 2023 by K M.
Love this location, received the best help from a young man named Chris. I adopted my first dog and he kindly helped me pick out the best food, Fromm. My new dog loves it!!
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July 2023 by Pamela T.
I have to buy most of my cat food through my vet because they all have special needs. I stopped at this location on July 25th or 26th to buy some random items for a stray cat I am helping. Everyone was nice bit there was this nicest young man at the register. He seemed to really enjoy his job and his joy was infectious. I left with a smile. 20 ish years, dark brown curly hair, 5 feet 8 or 9 inches. Great hiring this nice young man!
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July 2023 by Nelson A.
Went in to get some supplies for my daughter's dog, my daughter is very particular about what she buy for her dog. Chris help me out and he was so great answered all my questions and I bought some great things, my daughter was very pleased and it looks like Chris was right on evertthing
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July 2023 by Lynda H.
Chris and Andrea are always so knowledgeable and helpful. The self-service wash is great. So glad your store is in my neighborhood
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June 2023 by Terry T.
Great customer services, I was wanting to change where I purchased my dog food, I was not happy with the other place I used to by my pet food at. When I walked into pet food express I was greeted and asked if there was anything they could help me with I told them what I was looking for and they had suggestions on what would be best for my dog since I was changing brands. They were very knowledgeable and help me find the perfect food and my dog absolutely loves it. The customer service and staff are very knowledgeable with excellent customer service. It made my shopping experience a really great one. I will be shopping for my dog food at pet Food express from now on thank you to all the staff for the friendly customer experience.
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June 2023 by joshua r.
My first time in the store was one of the best customer service experiences I have ever had. Toni was extremely knowledgeable and helpful. She knew ingredients for each food and helped me find one that was right for my German Shepherd. I never knew how AWFUL Petco was until I came to this store. I will never go anywhere else.
