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February 2024 by Kayla Navarro
The lady went above and beyond for us! She was amazing! She helped us set up the new phones and explained the plans very thoroughly. She even explained all the perks. Very pleased and the customer service was excellent.
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February 2024 by Kohlton Kumnick
Amazing service a little bit of a wait but worth it.
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January 2024 by Stephanie Dennis
Awesome!!!
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December 2023 by Ron Hunt
Informative, competent, knowledgeable and great customer service! Felt respectfully treated.
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November 2023 by Alistair Rogers
Hameed was great! He answered all questions, gave me great info, and explained all things thoroughly.
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October 2023 by Esther Whiteman
Hameed provided the best customer service I have ever received at a phone store. He was kind and thoughtful and I will be going to him for all my Verizon needs. Thank you so much!
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September 2023 by James Devlin
Kimberly was excellent in providing service changing our phones to our new phones. Couldn’t have asked for any better service. Thank you Kimberly!
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July 2023 by brenda kyaw
I really like Angel .. I love her service she is a manager in the Martinez store
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May 2023 by imateapot1231
Angel helped me purchase an iPhone 14 plus and some accessories for it. She was kind, respectful, professional, and warm. I hope to return and see her again, should I need help at a Verizon store in the future. Thanks, Angel!
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May 2023 by Sandra Scroggins
Angel at the store on Arnold Drive in Martinez goes above and beyond! I highly recommend!
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May 2023 by mg
Angela went out of her way to help me get my data transferred from my old phone to my new phone and made sure everything was working even though it took longer than expected. She is an exceptional employee!
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May 2023 by angel lowesmith
Angel was AMAZING, she is professionally, polite and knowledgeable. Angel is a true asset to the store
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February 2023 by Jill Paras
BEWARE!! Bunch of guys working on commission that will lie to get you to buy things. I was told “it’s a Black Friday special”. Free accessories, free Apple Watch. None of it was free! When I found out, I returned the watch 2 days later. They said they would deactivate it. 3 months later still activated! Even customer service can’t seem to get it straight. Have talked with them numerous times. And all the “free accessories” cost me $200.00. Never again with Verizon!!
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January 2023 by Chris Wyatt
Spent almost 5 hours in their store to simply swap out 2 new iPhones that I ordered online for our old ones and transfer the data. This simple process threw all 3 of the staff into complete confusion. They made me wait for 1/2 an hour thinking they had to get the new phones from a locked safe, only to find out that they could grab any of the phones from their inventory. Then processing the pre-paid order was a process that took 3 people and the off duty manager to figure out. The biggest issue was that they had no idea they couldn’t accept our trade-ins until after I left the store. So I had to come back and retrieve the old phones, to simply mail them to Verizon (they didn’t think to check on this during my 5 hour ordeal). Other people in the store also were there for over 3-4 hours as well. One of the most frustrating processes I’ve ever experienced with buying a phone.
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November 2022 by Alonso S.
I came into the store to switch over to Verizon & everything went extremely well. Dexter was the sales person who helped me set up 3 lines & home internet. Thank you Dexter! You made my overall experience with Verizon a 10/10.
