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November 2023 by Matt S.
Just open new account in Walnut Creek office I met the manager very friendly very professional
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October 2023 by Deb P.
I'm only giving one star because zero is not an option. Rude, condescending tellers. They're motto, 'The World's Nicest Bank' is so misleading that it's funny. We had a problem with one of THREE accounts we held there (notice the PAST tense), and her attitude was a shoulder shrug. Not kidding. Closed all three accounts and won't be back.
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August 2023 by Yuri C.
Customer service is horrendous at this bank. Phone support re directs you to the local branch. Then local staff are clueless or helpless to help customers with issues. Management will not move a finger to investigate customer needs and simple inquiries are flat out ignored.
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June 2022 by Rachelle's A.
Jaynee was very helpful, friendly, patient & informative!! We were trying to open an account for our non profit & had a miserable experience at another bank in the area. She answered all our questions, took her time & didn't make us feel like we were "bothering" her. Thank you very much Umpqa & Jaynee, we look forward to banking with you!!
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May 2022 by Hattie Sutton
Always friendly. I personally haven’t had any issues. They recently updated their ATM so they offer different bills which is excellent. Online banking works just fine. They don’t have that “big bank” feel so that’s nice.
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September 2021 by Jessica Hodges
I have been with Umpqua for about 14 years now. They are caring and protect your privacy unequivocally. The staff is like family to me and I love my girl Sabrina!
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August 2021 by Andrea K.
Sadly this bank has slowly been going down hill in service. New hours, changing hours, being closed when they feel like it. Today I tried to cash a check from Trust Management Services, the same check I've been cashing or depositing every single month for a couple of years! It has my name and address on it. Today they decided they wouldn't cash it or even deposit it because it had my full name on it & I use my middle name! You don't inconvenience a long time customer like that, nor to you "hang up" on them by turning off the drive-thru screen! Thanks for being rude today. I'll take my business elsewhere I guess. :(
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March 2021 by Jim's spot
Places a scam sends you on a run around to get your money back and horrible customer service
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October 2020 by Dee Kaur
All the staff is excellent and very nice
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August 2020 by Amanpreet Dhillon
All the employees are taking full advantage of corona virus here because they are too lazy to work. Dealing with their attitude for 4 months now. No more I will take my banking needs somewhere else.
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May 2020 by Cindy P.
Great friendly It doesn't matter who you rich or poor
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September 2018 by Franklin Bee
Polite ppl.
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August 2018 by Jonathan Murillo
Need to get updated with the millennium!
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July 2018 by Laura G.
This bank is a joke. No response on any of their automated lines -- 1, 2, 3, 4 or 5 and no customer service when you dial '0'. No response to emails either. Love listening to the audio of how important their customers are after dialing 3X and waiting over 6 mins for s'one to answer.
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May 2018 by Tyler Sands
Friendly and knowledgeable staff, parking lot and easy to see off hwy.
