October 2021 by Oscar A.
This is the worst pollo loco I have ever been to, they never have chicken or sides. When they do have chicken it's burnt and the sides are always dried out. The front office staff is very unprofessional and have no manners. This is the last time I'll visit this location. I ordered curbside and they put that the order was coming out, when I called them to help me out they said I need to go through drive through to get the food. What is the point of the app and ordering curbside if they make you go wait in drive through. The Pollo loco in Cudahy is way better so please visit that location. The owner needs to take pride in its service and step it up and hire better people.
September 2021 by Jazmin Rivas
I ordered a double chicken tostada, I had never had chicken so dry and it was so burnt it Was bitter they also didn’t even put the rice in my tostada, did not have guacamole or sour cream
September 2021 by Christian Rolando
This is the second time I go to this spot and it is awful from customer service to the food. I ordered a salad and it had old nasty Lettuce and they get bothered when you ask for condiments don't come here choose a different pollo loco
September 2021 by Jamie S.
Don't visit after 7 PM. They are limited to the amount of chicken they sell on a daily basis. When they are close to running out of chicken their chicken portion is smaller and the price stays the same which is a rip off! Don't have enough chicken then they shouldn't be charging the same. I am sticking with WaBa Grill is consistent with all portions and healthier. Pollo Loco advertisements are false and are not honored. On television they are adult meals but when you order the same item you feel like you are getting a kid's meal. People visit Pollo Loco because of convenience of the drive-through but not worth it when you are not getting your money's worth. If you want little bit of burnt chicken while paying more than advertised then be my guest.
September 2021 by Jayy V.
Their "system" is always down supposedly. I have gone serval times and they send me away because they don't have a cashier but are working drive through. They see people knocking on the door but ignore them. Don't ever go here
September 2021 by Chris Martinez
Great location. Parking is a little difficult. The place was clean and wasn't so packed with people.
September 2021 by Alexithymia Y.
Ordered for curbside with app. Order successfully completed. The store was closed but accepted the order anyway. While we were waiting, the workers left at 6:30 without asking if we were waiting for an order in the curbside pick up space. Worst location of pollo loco and the app has no option to cancel. The online customer service number was not on the website, no disclosure or accountability on issues that need resolution. Also you wait more than 30 mins until you get to a person. They say they will refund but the process is not immediate. I may have to call back, as the refund has not been processed yet.
August 2021 by Ivan P.
Website indicates this pollo loco closes at 10pm. Google and Yelp have this place closing at 10pm. We were at the drive thru at 9:15pm and they were "closed". Guy at the drive thru was really rude and just left us hanging without an explanation or apology! After this I called their location and Damian answered the phone after they said it was closed! I asked to talk to the manager and they got Damian on the phone. Damian was very rude and unprofessional over the phone calling me "bruh" and saying they closed early and said that the hours on google and Yelp could not be updated! How easy is it to go on the Yelp and Google page and update, if you are the manager you should have access to those things! As a supervisor myself this is unacceptable the worst customer service I have ever experienced! Pollo loco should really look into hiring competent managers for this location! Hopefully they read this post and turn this place around! Yelp review is at a 1.5 star rating and google at a 3.5 star! Sure does tell you a lot!
August 2021 by Gus Tavo
My experience here was just not pleasant as they just didn’t seem prepared to begin with. I came in for a nice loco lunch box for my lunch break and I go in and there’s already a line which wasn’t too bad until I realized there was short staff. Everything was just unorganized with there being one worker for cashier and finalizing orders. I go up to order and I was already told there were only black beans so I had to change my lunch option and ended up with the salad so then I get the salad and they had no lime cilantro sauce either so I couldn’t even enjoy that. Then I started to eat the salad and noticed some chicken pieces burned and the avocado barely ripe so it wasn’t even the soft taste as usual. Overall, it wasn’t the best experience but I feel as long as they get more staff or even just prepare more then it can be better.
August 2021 by estela perez
Not a good place to eatCashier's and cook to slowMissing staff to serve the dishesDid not have tostada's shellsOr to make burritos.No spoons, napkins,And dine in area too dirty.
August 2021 by Michael “CAKEMOVESMIKEY” Jimenez
This has tonbe the worst managed Pollo loco ever. 2 times in 1 week, I came to order through drive thru, and they ran out of chicken, then I was stuck in the drive thru line for 10 minutes just trying to get out. Smh.
August 2021 by Veronica C.
I hate they don't have chicken ready. Why? Is there a cook making them all day long? Why do they run out, not just Cudahy location but Maywood location. It's ridiculous that I have to go searching to both locations on the same day and both are out of chicken. Chicken is delicious but come on!
August 2021 by Ms. HoneyJack ..
OMG. the only reason I went here today, is because KING TACO across the street was crowded, and I wanted some tacos. I hardly ever check the yelp or reviews with there is a spare of the moment driving to a fast food place. I need to change that.. UGH.. I went to the drive through , I ordered 2 tacos El Carbon, with the green avocado sauce and lemons.. when I get to the window I get the two tacos with the red salsa.. that is NOT what I wanted as far as salsa.. and NO napkins. I'm like REALLY!!.. I asked ( Geneye ) atleast that is the name on my receipt. where was the green sauce and lemon.. she said they are packing it now. I asked her, well are you going to give them to me, I will wait, she then starts telling me I only can give you two.. I was like you NEVER gave me one. I just want the green sauce don't care how many I get. Then she gives them to me, I had to then ask, what about the lemons.. she with attitude goes in the fridge and gets me the lemons.. Then I had to ask for napkins.. I felt like I was bugging her for the simple things that should have came with my order. They wont have to worry about me again,, I will just leave before noon and get to King T before they get crowded.. UGH.. And, I don't need the generic, please contact us so when can make it better email from corporate. You guys have enough bad reviews to get someone to that location and train your employees better. and I don't need the 2.00 or 10.00 I'm sorry coupon and have to be subjected to a bunch of questions from the call center. My receipt number or check number is ChK1360, if you need to research the incident. I'm DONE ! ! !
August 2021 by Ruby C.
Don't ever go to this location!!! The worst service ever!!! They don't have chicken or other items that they feature in the menu. Never going back!
August 2021 by Sandra L.
Horrible service. The wait time is way too long even when I ordered for pick up. It said my order was ready and it wasn't. By the time I had to pick up doors were locked and I literally had to knock hard AND call in order to have someone open the door. I should have just cancelled my order.