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October 2023 by Jocelyn C.
Slow every single time. Smells old and rusty inside people are just standing around not helping
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September 2023 by Mandi M.
Only 2 tellers for a Friday 1st of the month before a Monday banking holiday other bank managers not helping horrible payroll if this is the case
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July 2023 by Breonna A.
Tellers were not helpful or friendly at all and did not even offer additional options even as a potential costumer. The branch manager Debra was not friendly nor did try to help the situation. I'll never go into this bank again.
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November 2022 by Matthew K.
Everyone beware of BOFA in Menifee. My wife's EDD card was skimmed only reason we know for sure it was this bank is because it's the only place she used her card. The crooks cleaned out the account. I don't know how people live with them selves.
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October 2022 by Josie H.
so horrible, I am from out of town and needed to do a withdrawal and they capped me on my own money saying they don't have enough and i have to order it..its not like I went to ask for 30k or anything
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September 2022 by Google user
I tried to withdraw money from outside ATM. Firstly it would accept my pin and decline my transaction as soon as I finished. Some guy kept standing at the other machine just staring at the screen. I tried to wait for him to move so i could use the other ATM but he stayed long after I left and had gotten to that machine two people ahead of me. Seemed really off. Welp not too long after I had to call my bank twice and then my card had to get shut down because of false transactions. Careful if you bank this spot.
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July 2022 by Ana R.
The two clerks working today really have no customer service. I'm new to menifee and do all my banking online. I decided to come in and cash a check versus mobile deposit and they literally acted like the check was fake. Like hello look at the account and all the deposits. My checks had my name and my foster child's name and of course she's not there to cash the check she's 8 years old. Get some training and really take time to read your reviews because they are horrible.
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July 2022 by Georgie M.
I've worked with B of A over many years and in several different States. Since COVID, the wheels have fallen off most bank's brick & mortar operations, and B of A is no different. The Branch Manager here does an exceptional job trying to keep it all together. But if you cannot hire due to the pandemic and your existing employees are afraid to come to work, I feel her pain. Certain jobs can be done from home, but bank branches aren't one of them. At least they keep their ATM well stocked. This is really a Two Star review, but the Branch Manager gives it another one star for her efforts at working miracles.
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May 2022 by Jeff S.
After waiting a week for their earliest appointment with a personal banker, Bank of America would not take my inheritance check from my late mother's account at Farmers & Merchants Bank because it was made out to Jeff, not Jeffrey. They have accepted plenty of small Checks from me, But this one was quite large. I wonder if some of the problem is that I never went in to make Jeff an acceptable payee name? The manager today was not helpful. There was no solution except to get a new check written with my official name. I just don't understand it, when I've deposited dozens of checks with just Jeff.
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April 2022 by Stephanie D.
My husband went to this branch to make a cash deposit for a friend. He was informed they do not accept cash, only checks or money orders!!! I have never in my life heard of a bank that does not accept cash, absolutely ridiculous!!! Glad that we handle our financial needs through a credit union. Traditional banks who operate in this manner are not customer friendly.
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January 2022 by Jada Swoop
I tried to withdraw money from outside ATM. Firstly it would accept my pin and decline my transaction as soon as I finished. Some guy kept standing at the other machine just staring at the screen. I tried to wait for him to move so i could use the other ATM but he stayed long after I left and had gotten to that machine two people ahead of me. Seemed really off. Welp not too long after I had to call my bank twice and then my card had to get shut down because of false transactions. Careful if you bank this spot.
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January 2022 by Anthony Lara
Not one to usually be writing reviews but this experience was one of the worst I’ve ever encountered at a bank. Lady in the front “greeting people not sure if she is the manager had the worst attitude with me to begin with not sure why. She handed me a pen to fill out a deposit slip and I had not reached the teller window when she walked over and began accusing me of stealing her pen when I wasn’t finished filling out my slip? She proceeded to tell the other people in line that i was walking away with her pen and that I was planning on stealing it like “they all do”. Never stepping in this branch ever again since the start I was receiving attitude and that fact that she was accusing me of stealing when that had not even crossed my mind and something so insignificant like a pen.. I strongly believe it was racial profiling from the start never have I felt so uncomfortable/embarrassed at a bank the way I did today.
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January 2022 by Veronica Urzua
Hours operation shows closed at 1:00 pm. I can’t understand why closed between 10 to 15 minutes earlier than time posts.Customers rushing to making on time.And it’s frustrating to see that it’s closedAnd a short time at least 7 customersGot frustrated for the same situation.
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September 2021 by Deana K.
Seriously, this bank is the worst. The Manager is rude & not helpful. I was in line with 15 people ahead of me & 5 people behind me. The Manager lacks basic customer service skills & always has an excuse for her shortcomings. After, oh so many disappointing experiences I opened up an account at California Coast Credit Union. They're great! Do yourself a favor & bank elsewhere.
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December 2019 by Scott B.
Fist of all they deserve a zero. Horrible customer service, extremely slow and no one there to help you. Completely short staffed for as busy as they get. Corporate chooses to do nothing about this location.
