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February 2024 by Cisco L
We went to T-Mobile to make a few adjustments to our plans during the week.Walter was the rep assisting us, he has a positive attitude and even greater customer service skills. He listened actively, responded promptly, and conveyed information effectively to us.He went the extra mile to address our inquiries and provided exceptional service. His friendly demeanor and patience created a positive experience for us.He possesses product knowledge inside out. He explained the features without time restrictions.We'll definitely ask for him, next time we need any assistance!
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February 2024 by Diego R.
We went to T-Mobile to make a few adjustments to our plans during the week. Walter was the rep assisting us, he has a positive attitude and even greater customer service skills. He listened actively, responded promptly, and conveyed information effectively to us. He went the extra mile to address our inquiries and provided exceptional service. His friendly demeanor and patience created a positive experience for us. He possesses product knowledge inside out. He explained the features without time restrictions. We'll definitely ask for him, next time we need any assistance!
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February 2024 by Danny Bonham
So frustrated with my experience so far. They blatantly lied to me repeatedly about four free phones with our new plan which turns out only three of them are free so I’m on the hook for $700. There was no misunderstanding, or miscommunication, I’m very careful to get them to confirm every aspect of the deal which included four free phones. Two with trade ins and two older models, as long as we were porting in new lines which we did. The staff member and manager both confirmed the deal repeatedly because I said I wanted no charges for the new phones. They said whatever they could just to get the new contract even though it was a bold lie. I’ve talked to Customer service and they said I’m stuck with it because I’m outside of their 14 day grace period. And even after I expressed my frustration with the process, he tried to upsell me to add new lines for a watch, or an iPad, rather than resolving the issue. This must be illegal. Now for the next 24 months, I have a $26 additional surprise payment. This was an outright Scam and bad business. My recommendation is next Time get their offer in writing with their names on it.
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January 2024 by James Cornell
One gentleman really helped me outGreat service
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January 2024 by Hawk Fan
Didn't get all that I needed on my phone ?
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January 2024 by Kevin G.
Exceptional Service and Expertise at T-Mobile, Menifee! My recent experience at the T-Mobile store in Menifee was nothing short of outstanding, setting a new benchmark in customer service and technical support in the telecommunications industry. Upon entering the store, I was immediately struck by the modern, clean, and well-organized layout. The environment was welcoming, making it easy to browse and explore their wide range of products and services. The displays were informative and user-friendly, showcasing the latest devices and T-Mobile offerings. What truly set this T-Mobile store apart was the exceptional level of customer service. The staff were not only knowledgeable about their products and services but also incredibly patient and attentive. They took the time to understand my specific needs and preferences, offering personalized recommendations without any pressure to make a hasty decision. I was particularly impressed by one staff member who went above and beyond to ensure that all my questions were answered. Their expertise in explaining various plan options, device features, and network coverage was remarkable, making the process of selecting the right phone and plan both easy and enjoyable. Moreover, the staff demonstrated a genuine commitment to customer satisfaction. They assisted me in setting up my new device, transferring data, and making sure I was comfortable and confident with my purchase before leaving the store. The efficiency of service at this T-Mobile location was also commendable. Despite being busy, the staff managed to attend to each customer promptly, ensuring that everyone received timely and dedicated attention. Additionally, the store's adherence to safety and cleanliness protocols was evident, providing a safe shopping experience during these challenging times. In conclusion, the T-Mobile store in Menifee offers an unparalleled customer experience, thanks to its skilled staff, wide range of products, and a commitment to customer satisfaction. Whether you're a tech-savvy individual or new to smartphones and plans, this store is equipped to cater to all your needs with professionalism and expertise. A well-deserved five-star rating for a fantastic retail experience!
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December 2023 by snixx rivera
staff was rude and not helpful.
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December 2023 by Faceplant Aka Ray Bowman
Very unhappy, returned my 5g internet, they lost it and I talked to a rep and they said they were going to look for it and not charge me for it, they charged my account anyway, over 400 dollars, screwed me over big time with Christmas money, would like to talk with a store manager, will drop all my line's if not resolved.
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November 2023 by Wilma Umali
Customer service representatives, Celeste, provided extremely poor service. She wasn't knowledgable, didn't communicate clearly and didn't even go the extra mile to give us options t-mobile can offer us. We have been with t- mobile for more than a decade. Loyalty is not considered to be a good thing nowadays.
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November 2023 by D. C.
The customer service was outstanding. All of my questions were answered, and the staff was very knowledgeable.
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November 2023 by Junior Diaz
Walked right in got what I needed. Gentleman understood I wasn't there to buy anything else other than what I went in for. He wasted no time by not giving me any sales pitch and just helped me out with what I needed!
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November 2023 by Kent S.
T-Mobile's "cancellation" of their autopay discount amounts to a $10/month, $120/year rate increase. We've been a T-Mobile customer for many years receiving the credit card autopay "discount." Now they take that away and force you to give them your direct bank account or debit card information to receive the autopay discount. For those of us that like to protect our personal information and therefore not provide T-Mobile with our banking information, the removal of our $10 "discount" is the same thing as a $120/year rate increase. It's only semantics! Terrible move by T-Mobile. But I'm sure they have statistically calculated how many customers they are going to lose and it's worth it financially. We'll be shopping for a new provider.
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November 2023 by SanDiego's F.
Went in for a phone upgrade and was assisted by Andrew. He greeted and assisted me within 10 mins. There were 2 other associates present who did not acknowledge customers who walked in. I appreciate Andrews professionalism and superb customer service. I ended up upgrading my plan as well with the new 5G and upgraded features to my plan. He took his time to thoroughly explain the new changes and made sure I got more bang for my buck. Overall I had great experience and just wanted to him to know how wonderful he is!
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October 2023 by Heidi M.
I was pleasantly surprised that this location was welcoming and the service we received from Eddie and Maria was stellar. The wait time for a busy Saturday afternoon was not too bad. We waited for about 15-20mins before Eddie helped us with the purchase of a new iPhone and a kids watch phone. The store is clean and there is ample seating in the waiting area. Items were in stock which was a plus!
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October 2023 by Edward G.
Absolutely the worst! Customer service rep Mayra is incredibly rude, and to even call her a customer service representative is an insult to a service professionals. She is incompetent as to her products or, for that matter, how to be polite even to the slightest degree. Find another service provider, and if you must visit a T-Mobile store than stay away from the location at Newport and Haun in Menifee.
