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November 2023 by Elaine Terrazas
I was at Stax Storage and inquiring about an Additional Storage unit for all the contents of My RV. (There was a FREAK accident and My RV will be in the Dealership's repair Dept. for at least 8 to 10 weeks. ??♀️??♀️??♀️) Lindsey was VERY, VERY HELPFUL Sweet and Patient while taking Me to see a couple of different size units. I noticed the 2 different sizes of U-Haul Trucks parked there too. II asked if they are RENTING the Trucks there at Stax because that would be SO CONVENIENT when I am ready to move My RV contents in the new unit. She said YES!!! I LOVED that, CONVENIENCE and LOW prices are An 'AWESOME' Combo!!! ??????✝️???
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October 2023 by Jose Vidal
I did not go here. There was this nice truck on Holland so I stopped to take some photos.
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September 2023 by Richard S.
I rented a truck and drove hit, 13 miles, round trip and they charged me $73.50 for gas. Never ever have I experienced this. Now, that I am ranting. This place wouldn't even take cash.
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July 2023 by Angelica Barraza
Be open when a customer has an appointment to pick up equipment and once you are open have employees with a good attitude at the counter. Horrible service y the lady who finally assisted me.
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July 2023 by Joe Ferreira
U want a trailer this is the place! Thx
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March 2023 by Morgan Champagne
Amazing customer service and they helped me out so much. They are making an out of state move easy for me.
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January 2023 by Dawn Campellone
So we go ahead and plan our move down to the fine detail, as you should. We pick up the truck the night before the move to have plenty of time since our movers are paid by the hour. Unfortunately, it was during a storm in California, which never happens! However, as we get the truck ready to start packing it in the morning, we realized it’s leaking everywhere from the top corners on both sides all on to the mother’s attic area. Obviously we can’t use this truck since all of our stuff will now be soaking wet. We call U-Haul and after 45 minutes of wasted time and paid movers, we find another truck and have to drive 45 minutes, each way to go get it. Nobody will answer the phone at the stores, so we still have no idea at this point what the compensation is going to be. This was a huge delay for us in our move and did I mention that the new truck leaked as well!?!? Then of course they went ahead and charged us an extra day since we were “late returning the truck from the original plan”! So now we’ve paid our movers extra time and only one person said they might comp us for $50 so trust and believe we will be following up on this! Hey U-Haul……..you can’t seal corners with silicone on metal! So moral of the story is, if you’re packing in a dry climate, but moving to where it’s going to be raining or even thick fog or snow, I would suggest running the hose for a good couple minutes over those top corners to make sure it’s not going to leak!
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December 2022 by Jonathan Valencia
Was in and out in about 10 minCalled in before hand and received info requested promptly. Gentleman and the 2 ladies that helped me where courteous and helpful. I always rent trailers from U-Haul. Never have had a bad experience.
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October 2022 by Joe Weidman
We were told they had car dollies there but they did not.
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August 2022 by Nona White
Always good customer service
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June 2022 by Hugo B.
Super amazing buisness, I was talking with Kevin on my move over to colorado, and he was super helpful. Even when bombarded by people by himself, he was able to multitask, and help up to three people at a time. Super informative, and great at all around doing his job. Even if he had irate customers, he never even came close to loosing his cool, and just kept a professional composure instead. Even when he had things not in stock he would help people find things that either he did have that was suitable for the job, or tell them a nearby location that did have things in stock. The only reason I'm not giving 5 stars is because like I said certain things sadly were not in stock , but overall amazing.
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May 2022 by Melissa McDaniel
They charged us an extra 32 dollars when I returned within 24 hours which is what i was told and said nothing when I dropped it off. Now they are saying 20hour return. Shady. Will not be using them again.
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November 2021 by Hot Wheels
Inventory of trucks looks fine and trailer not busy at all
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September 2021 by Kayla D.
This was my first time using uhaul and I am completely dissatisfied. I made a reservation days in advance for Saturday the 25th, with a request to pick it up on Friday... ( for a one way move!!) Friday I get a call that there is no availability at the menifee store or Murrieta so I had to drive to Temecula. Also on top of that, I was not able to pick it up Friday night or Saturday morning. I had to be rescheduled to Saturday night and drop off back at the same location Sunday. Meaning I had to drive to LA and back instead of the one way move I asked for. Not only did they change my reservation time but I was charged triple what I was quoted for the first move. Worst experience ever. I was assured before hand that I would be receiving a discount or honor the same price for the inconvenience but clearly they did not communicate that to the other store because I paid triple!
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May 2021 by david barackman
Their computer system was down, so they would not rent a truck to me, even though I have had a reservation for days. Annoying to say the least.
