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June 2024 by Sher Marshall
Very helpful took the time to help us very professional.
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June 2024 by Amanda White
Nick was amazing in helping me get my dad's phone up and working after a long and tedious transfer from spectrum mobile, with me living on the east coast. He was patient with me and all my frustration with the situation! BIG BIG THANKS to him and his manager for all their help, patience, and understanding!!! Absolutely great customer service!!!! ? x100000
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May 2024 by diana lara
My partner and I went to verizon to trade in my phone. We had the pleasure of being assisted by Junior who was so helpful that we both upgraded our phone and plan! Thank you for all the help!
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April 2024 by Ronny Fornelli
Solid shop. I recommend Carlos. See him and he will hook you up with the best bang for your buck. All my devices were stolen. I went in and he took care of me. Walked out with a new iPhone 15 ultimate package .. all the bells and whistles for just 25-30 bucks more than what I was paying. He’s very decent and answers all of your dumb questions with patience and honesty !!
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April 2024 by Tiny F
Went In real quick for a charging cable. Explained to the lady there what I was looking for. She seemed Hella confused. She went to the back and came out a few minutes later telling me they don't have it. I showed her the box they had on the floor and she kept saying they didn't have it and it's old. Another sales person went to check and came out with a box and before he can even get to me, she tells him it's not what I'm looking for and he seemed annoyed to have To go back meanwhile she seemed annoyed too. Then when I'm trying to explain, she talked right over me telling me I can go to best buys.
Like I know that, I can here since it was closer but customer service is a joke here.
Went to burlington n got what I needed for dirt cheap and better customer service.
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March 2024 by Adrian P.
Well Mr. Octavio is a real customer service expert. He helped me get the best plan, phone Apple Watch and discount needed. he broke the pricing with it without insurance and compared different product longevity, as well as price differences overall five star experience. Thank you Mr. Octavio well done.
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February 2024 by Richard Wilson
very helpful and knowledgeable.
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February 2024 by Steve Badalamente
Rude and not interested in problem if we were not there to change our internet to Verizon home internet.
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January 2024 by Andre Gottmers
CONSUMER ALERT LIARS RUN THIS STORE! I've been with Verizon for over 30 years and went there to upgrade my phones. They said the new model would be out in 2 months that they would upgrade me to a business line and I'd save about $30 a month. What they didn't tell me is that this would cost me $375! I paid my bill on the 1st like I always do and they sent me a text and email stating I owe $375. I called in to find out what the hell was going on with my account and they disconnected both my phones in the process with 611 after they said they would wave the fees and put a not to reconnect my lines. They also have filed a complaint internally because Jake lied to us. It's Sunday, I've spent 3-1/2 hours on the phone with 611 and they can't help me because Verizon Financial Services is closed today! These people have caused me a loss of 2 business days of lost calls and hours on the phone with 611 all to lead to NO RESOLUTION!!!
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January 2024 by SoCal Sauna
Consumer Beware! If I could leave negitive stars I would! Their commercial sales person Jake told me that my account with 2 phones and a tablet that I've had for nearly 30 years that I use for business and personal should be switched to a business account and that I would be saving nearly $30 a month from my current monthly bill. WRONG! He added 2 lines and my bill went up $175 a month! I've had to call into Verizon Wireless Customer Support twice and spent 57 minutes 2 days ago and am currently over an hour again because Jake LIED and not only caused my bill to go up, but I paid my normal bill I received in the mail but because Jake gets paid a commision on every line he sells the added $175 is now past due and my service has been temporarly disconnected! The rep I have on the phone now with Verizion Wireless agreed that Jake lied to me and my wife and is reconnecting my service and giving me a credit so I don't owe Verizion Wireless any more than I was paying before. Bottom line is this bad experience has cost me over 2 hours on the phone and I wouldn't recommend going to these lying crooks! Jake should be FIRED on the spot!
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January 2024 by James “Chadliel” Paad
One of the most straight forward Verizon's I've been to, we've been using this location since they opened and we've always received a straight forward answer on any questions or new purchases we've had.
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January 2024 by Jessee
They lied about being able to accept an internet router box. Told us we have to call customer service. Customer service confirmed all stores accept equipment returns. Save your time go elsewhere.
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January 2024 by James M.
Our recent purchase of a new phone and Apple Watch through Verizon's website came with a trade-in promotion for my existing phone and watch. Despite the website suggesting I could take it to the local Verizon store, they were unable to process it and directed me to call Verizon corporate for a return label. It would have been more convenient if the store offered alternative options to avoid waiting on hold. On the positive side, the store was clean, and the demo phones seemed to be in working order. A mixed experience overall, earning it a 3-star rating.
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January 2024 by Nicoris O.
these losers told me they couldn't unlock my phone when it's obviously locked into their network. This is why I'm leaving Verizon. 3 losers just standing like dunces wouldn't even look at the phone when booting up. When they asked why, i told them i was switching networks and like a bunch of desperate monkeys asked where to? Up your a**!!
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December 2023 by Gary S
Worse Customer Service. They don't know how to talk to people or act professional. It's pretty Scary that these people are our future.
