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January 2024 by Merel M.
Maike from the Pharmacy went out of her way to help me out with my prescription pick up. She was super friendly, understanding and just listened to everything I had to say. She's such a patient person with such awesome customer service! Thank you once again Maike for everything!
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January 2024 by Kathryn K.
Riteaid's in Newport rd and menifee rd. can barely call them . the phones just keep ringing . and for days at a time . how are you suppose to get things filled or ask questions ? they are impossible go to different pharmacy . save yourself the trouble
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June 2023 by Luz W.
Hardly answer the phone when called. The phone just kept ringing. I had to hang up and redial several times. When someone finally picked up the phone, she rushed to hang up on you before I could ask a 2nd question. Poor customer service, go to CVS in the next plaza instead.
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April 2023 by Fern T.
Do not have your medicine sent to this pharmacy. Worst customer service and very lazy to fulfill an order. This pharmacy should lose there license after so many negative reviews in their department. HR needs to really step it up when it comes to hiring.
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April 2023 by Alex D.
Big Rite Aid with lots of parking outside. Brightly lit and clean inside, stocked with just about everything you need and want. Friendly employees, too!
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December 2022 by Luis P.
This Rite Aid sold me the wrong medicine to the tune of $95. Then they made sure I was not to get my money back. How do you argue against their unsavory actions when they say once the medicine leaves the window is un returnable. I went in good faith to pick up much needed pain medication for my sister, who today had same day surgery for a painful UTI condition. As I arrived to the drive up window I mentioned that I was picking pain medication prescribed this day by her doctor, to help her ease the post surgery pain. She handed me this box costing $95, and even mentioned how steep was the price. I realized too late that one must have their guard up, and probably refused to pay what was handed, but I thought it was the correct prescription. At the end of the day had to bow my head, for how can I antagonize the very source that serves the medications, might cause long waits, dislike glances on their part, definitely a conflict I have to avoid.
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November 2022 by Nancy F.
This is an update. It has been a few years since I reviewed my home town pharmacy. The best pharmacist I ever had has left. His name was Chris and he was excellent. Another couple issues have arose as of late. They seem to put all my meds on auto refill when I did not request this. Had to call in to have this corrected. I also go here for booster shots, and have noticed the waiting area is not being well kept. The chairs are dirty with stains. These are black chairs with dirty stains all over them. The floor needs sweeping. Sad to see this nice area go down hill. It was always so clean and tidy. The other issue is the drive up window. Staff is very slow to react to cars parked here waiting for pick up. Hope things improve so I can continue to go here.
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June 2022 by Martha Y.
The new female pharmacist here is so rude. The previous male pharmacist was nice, polite and helpful.
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June 2022 by Michelle F.
I can't say enough positive things about the Pharmacy at this Rite Aid. Every single staff member has always taken excellent care of me of me here. The pharmacy manager Chris is beyond excellent, you will never find a better pharmacy manager! Chris & Suzanne are top notch Pharmacist's, both in pharmacy & customer service! Austin is hands down the best Pharmacy Tech. I've ever come across. When you get medication as much as I do & see these amazing people as much as I do, they become family. That's how wonderful they have always been to me, from day 1.
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June 2022 by Peggy S.
This pharmacy used to be the best with Christopher Haskell as the head pharmacist. now I hear he is no longer there and the wait time through the drive-through is ridiculous. you look inside the window and there's only one person working in the pharmacy area on numerous occasions.
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December 2021 by Daniel M.
I wanted to tell my Experience as a patient This is by far The Best pharmacy I've ever been to , Chris , Suzanne and all the staff here are the best they work very hard to make sure we as patients to get our medicine and they all deserve A great Thanks. , I always get a text letting me know my medicine is ready and they are the best.
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May 2021 by GottaBHappy R.
I switched from CVS just down the road, and MAN'! What's. Night and day difference! They filled my prescription within 30 minutes of switching to them. It was so impressive. Their customer service was great. And their automatic notifications are accurate and on time. I'm so glad I switched pharmacies. I should have done this a year ago, I would have saved so much time!
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October 2020 by Joy J.
I don't come here often, but when I do it's always clean and the employees are always nice and helpful.Went in today to get a flu shot. Wasn't sure if I had a copay since my insurance changed over the last year. Anthony (I think that was his name..) at the pharmacy who checked me in looked me up in the computer. Found me and said I didn't have a copay so yay! I filled out a sheet, and waited to be called. Not long after that, a lady called me to the back room to administer the shot. She was quick and friendly. I barely felt the stick. Before I knew it, I had a band aid on my arm and was on my way.Love that I was able to just walk in without an appointment on a weekday afternoon and get it done. All in all it took maybe 15 minutes from check in to walking out. Beats going to the doctor's office any day. I'll be coming here annually for the flu shot as long as they continue to accept my insurance. Best part is it's right around the corner from me!
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April 2020 by Victoria R.
Austin and the female pharmacist that worked last night (April 6th) were incredible! 1st of all I usually go to cvs to get my prescriptions but they didnt have one on hand that was needed right away. Austin was super helpful on getting the prescription transferred to riteaid. Then when I came in to pick it up they tried all sorts of ways to save me the most possible money on the prescription which is normally a 400 dollar cost. I'm very thankful to have had their help and will continue to use riteaid as our pharmacy from now on! Thank you!!
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April 2019 by Liberty L.
Went there last night to get a late night scoop of ice cream. I got the chocolate chip cookie dough and it tasted like coffee which I am not a fan of. When I received the ice cream it was only maybe half of a scoop so not satisfied. The line was long with only one worker, another worker soon came. The second worker helped me and she was very bland and didn't interact or have any customer skills.
