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February 2024 by Vlad T.
After a recent used car purchase, the dread of visiting the DMV loomed large. Knowing that AAA offered registration services, I ponied up the membership fee to save time and annoyance. The folks at the Menlo Park branch exceeded expectations! As a walk in, the wait was short. My representative was competent and friendly. And, they handed me new plates once the paperwork and fee were completed. Excellent all around! Highly recommend the location.
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February 2024 by Jose N.
Marbella Salas at AAA insurance is absolutely amazing! She's knowledgeable, friendly, and always goes above and beyond to help her clients. You can trust her to find the best insurance coverage for you. I highly recommend reaching out to Marbella for all your insurance needs.
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February 2024 by M. R.
I needed to change my insurance and to speak to a Menlo Park agent. Previously this has worked out. Not anymore. I spent about 40 minutes getting run around through various options, none of which connected me to AAA in Menlo Park. I finally found a direct line to their office. Alas, it was to the person's answer machine. I left a message explaining my particular need. It has been three days, and my somewhat urgent message has received no reply. So, I have switched to another insurance company. I was a AAA customer for about 30 years and have seen its service decline, this was the last straw.
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February 2024 by Owen K.
Friendly staff but absolutely useless for out-of-state title transfers. They cannot give you the VIN-verification paperwork to take to the DMV (only good for title transfers at AAA apparently) and were unable to complete OAS title-transfer for a pickup truck. Unfortunately I wasted a full day off work at this AAA with no progress made.
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February 2024 by Andy Singh
Very good sevice
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January 2024 by Taryn R.
The parking is shared with Trader Joe's and a bunch of other small businesses so it does get a bit packed. Walking in, there was a wait- I was a bit nervous as a woman was loud and shouting at the employees that she had been waiting a long time and was getting impatient as people were being called before her. I checked in at the front, took a seat and no later than 4 minutes I was called to the front. I came in to transfer the title of my car, and the gentleman at the front was so helpful and quick! Honestly it was painless and cost $23! It was amazing! I can't recommend heading in the this branch as the employees know exactly what they're doing! Please be patient, there's people who assist with different things- from transferring titles, helping with registration, etc. So you'll be called in the order to which person can help you quickest
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January 2024 by Warren E.
Very busy location and cold inside the office needed to wear a jacket to stay warm inside the office
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January 2024 by Harry V.
This might sound like a trivial matter but the Menlo Park ,Ca office is rather cold inside. I'm a senior citizen and comfort is important for me when dealing with insurance issues. There is no reason for me to be uncomfortable. Other than that the building atmosphere and especially the staff are excellent I do appreciate having AAA as my provider. Just turn up the heat....
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December 2023 by Rick Allen
I have been a member for years and have visited this particular location many times. It is always a good experience.
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November 2023 by grkgod1001180
Paid my Truck Registration @ this location I usually go to the AAA on Veterans in RC but was running errands close by. Polite Staff & efficiently run 1 of 3 stations can take cash for payment the employee was bout to take a break but helped me instead.???
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November 2023 by Fiona Yamamoto
Very dis organized. Only for renewing a registration took me 1 hour to wait. Nothing different from regular DMV offices
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October 2023 by Mike L.
Wow... I purchased my auto insurance, face-to-face, from a real human being, Steve Boler. He was very nice. We chit-chatted. He had photos of his family on his desk. He gave me his card with his email address. Also, he took extra care to give me a great rate. Later, when I had a problem, I emailed Steve, and he resolved my problem quickly. What a wonderful experience!
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September 2023 by Carla K.
Outstanding customer service. Friendly and helpful staff. Couldn't ask for more. What a difference that makes. That's why I stay with AAA.
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August 2023 by Judy Decker
Really just such a great experience, both registration and insurance. After weeks trying to get auto insurance renewal with Farmer’s, figured out, I talked to Steve Boler at the Menlo Park office and he was able to get everything sorted in less than 10 minutes. Thank you Steve!! And of course, the auto registration people are wonderful.
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August 2023 by Dan Plankenhorn
My best most favoritest place for car insurance and some DMV stuff. The staff is beyond helpful!