-
February 2024 by Blondie717 G.
I have had a very positive experience with Big 5 in Menlo Park. My sons play various sports and we have consistently purchased their shoes and other sports items from Big 5. They not only have very courteous and helpful staff, they also have a quite reasonable return policy. In contrast, our experience at Dick's Sporting Goods was the opposite. Their customer service was literally nonexistent. This store is a real gem and I highly recommend shopping here!
-
December 2023 by Araceli Gonzalez
Horrible experience there, looks like the employees don’t want to work there. A younger guy threw a box at shoes at me while I was shopping for shoes and asked for a specific size. The Manager who is the female is HORRIBLE as well! They don’t help in anyway and I will no longer shop at Big 5. If you don’t like your job find a new one cleaning offices at night to not interact with people.
-
November 2023 by Jaime Baptiste
I called before going there to find out if they had men's swimwear stocked in the store. The girl said they did.She gave me a bum steer. When I got there, I discovered they were completely out of men's swimwear.Evidently the girl didn't take the time to check.Her false information cost me an hour of wasted time and about $4 in gas to go there and back.Furthermore, they stopped selling ammo.I'll not shop Big 5 again.
-
November 2023 by Chelle T
My son wanted black basketball-style shorts and it is almost winter. We found several pairs to choose from different brands. I like this Big5 although it is smaller, their customer service is friendlier than the larger stores. It looks well stocked for the upcoming holidays for anything sports related. I even saw my next swim goggle.
-
November 2023 by Matthew Zazzara
At 8:54pm I arrived at the store to find the front door locked and a couple of employees shrugging their shoulders as if I should have come earlier. How about DONT POST A 9PM CLOSING TIME IF YOUR FRONT DOOR IS LOCKED AT 8:54PM. I needed one thing, and I knew exactly where it was. You guys suck for real.
-
September 2023 by Lori Jones
The store is clean and the people are nice and helpful. I needed to go back and exchange something and they made it easy.
-
September 2023 by Yuanzhe Dong
Great customer service! Oscar is very knowledgeable and patient. He helped me to find all the right products.
-
August 2023 by Laura Leanne
Good and affordable workout items. Got some new shoes and socks!
-
July 2023 by lisa miller
The young man who helped me get a 5 position batting tee was awesome. I had my dog with n he even offered to take it to my car! He was great! Wish I knew his name to give him a shout out for being awesome!!!!
-
July 2023 by Lance Houseman
The customer service at this location was exceptional. I've gone to other locations and been ignored by staff. Not here. Great service delivery team.
-
May 2023 by Kirk G
A convenient, large, easily accessed sports retailer.
-
February 2023 by Janaki V
Love visiting this place. They have great collections of outdoor items. Bought my first priced possession and very happy about it.
-
February 2023 by Rosemary G.
The corporate motto seems to be apathy and employees at this store excel at that. The do the absolute least to be helpful. They are uninformed, unconcerned and uncaring.
-
January 2023 by Karen Cougar
Kind of rude staff, no bathroom, never have my size, why do I go there? Lol!
-
November 2022 by Delon Roberts
Can't wait to peruse the useful goods here. The tactical watch seems quite nice. The batteries do to.
