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July 2025 by Colin Kodama
Don’t go here it’s faster to drive to another location
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July 2025 by Dostonbek Ortikboev
very poor service, all three printing machines are not working and be ready to wait
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June 2025 by Jürgen Fesslmeier
I attempted to return a heavy package (18x18x18 inches) at this location today. When the automatic door failed to open, the box slipped from my hands and hit the ground, resulting in slight exterior damage. Rather than offering any assistance, the clerk immediately approached me in an aggressive manner, raising his voice and lecturing me that the package could no longer be accepted.
To make matters worse, instead of helping resolve the issue, he charged me $38 to rewrap the box. I was shocked by the lack of courtesy, empathy, or professionalism. This is not the level of service I expect from FedEx.
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February 2025 by Kate C
Extremely long wait time. Seems like they wouldn’t staff more than one staff on weekends and the line is forever
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January 2025 by Aakash Rathi
The employees, Frank and Chelsea went above and beyond to help us with our printing needs for a baby shower! Thank you both!
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November 2024 by Shawn Berry
You cannot call to get Customer Service without jumping through hoops.
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November 2024 by John Dyer
Makes you buy a full role of tape. Go to ups instead.
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October 2024 by Iris Liu
They forced me to buy tape to over package m
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May 2024 by Anna Fei
Extremely slow , rude and not professional.
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May 2024 by Joanne Zhou
Super professional, efficient, and helpful!
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February 2024 by Caroline Julia
Drop off a package took 5 minutes, bad service, super slow
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December 2023 by Kathryn Dudum
I’ve been here 20+ times and consistently receive stellar service on complex international shipments. Thank you for being the greatest FedEx Office in the Bay Area!
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October 2023 by Michael Vincent Hollingshead
The people are absolutely wonderful here - helpful, professional, friendly, and courteous! I've brought them every/any kind of job imaginable to print, and it always comes out great!
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September 2023 by Patrick Ji
I went there today and waited for 20 minutes just for shipping a single page non-business document to China. And they told me I need to write an invoice and later told me to file EEI. I did this for multiple times so I told them it’s less than $2500 and don’t need to file EEI. They just refused to ship it and handed me a business card to call for EEI(and the business card is useless as you cannot open the webpage link). They clearly don’t know the requirements. They just look professional but hmm…. I went to another print and shipping store in San Mateo and got my document shipped as usual. Avoid this store!!Edit: the old & big guy in the store performed very slow when it was my turn and just refused to scan the bar code on my phone said the bar code on the phone will not work. I felt they just don’t want to do it because I prepared the shipping label online and there are some discount. So they don’t want to accept my package.
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May 2023 by Kirk G
Always seems to be a smooth, clean process getting in and out.
