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January 2024 by Taryn R.
Generally we use wizard plumbing. Never had a bad experience until recently. We had a leaking faucet. I called, and asked for the earliest availability and someone was sent out the next day. When I called, I said our faucet hose is broken and needs to be replaced. I knew the brand of our faucet, and the problem. So that's the backstory. They send someone out, he comes out and says it's going to be $350 to diagnose the issue( again, I knew the issue) but if that's their rate I'm not going to fight it. He proceeded to tell me that my faucet is dated and parts are unavailable. Also that our shut off knobs don't shut all the way and need to be replaced. I said I don't think that an issue as we've never had a leak prior and maybe the water he heard running was the dishwasher that was going. He called a few plumbing stores, said we couldn't get a replacement hose as they don't exist. I do have text message proof- and that we needed to buy a new faucet. Okay cool. I agreed. He said the turn around time was 3 weeks with the possibility to be sooner. He said he'd send a photo of the new faucet so I could approve before purchasing. Mind you our sink is leaking. So 3 weeks isn't a quick solution. Now it's about 5pm, assume he's off for the day, and decide to chat with the manufacturer of the faucet. Right away, I send him a photo- and he says that hose is xyz, it's available and here's a discount code. HONESTLY not even 3 minutes into a chat and the hose is available. Then he proceeds to tell me, guy plumbing has it in stock, and I should call them. I call guy plumbing- they have the part, they schedule an appointment for early the next morning. They show up and within 15 minutes the leaking hose has been replaced. Nothing is leaking, the shut off valves work fine- and ultimately in less time and money to FIX THE PROBLEM than the diagnostic charge from Wizard. Dan from guy plumbing is undoubtedly amazing, knows what he is doing and honestly was so nice to work with. He was quick, efficient and fixed the problem in minutes. I will forever use GUY plumbing with an additional needs moving forward.
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September 2023 by Kat Bedbury
I recently had an experience with this store while searching for a Kohler sink stopper for an upcoming property listing. Initially, my interaction with Domingo over the phone was quite pleasant. However, my experience took a disappointing turn during a subsequent call.After sending Domingo an email containing two photos of the sink stopper and the sink itself, I inquired about the differences between the chrome stopper he mentioned and the finish I had described in the email. Instead of addressing my request, he suggested I come to the store to examine it in person.I politely asked if he could take a photo of the chrome stopper and reply to my email with it, allowing us to assess its suitability remotely. Unfortunately, he declined, citing that he was assisting other customers. I then inquired if he could do so when the store was less busy, but received the same response: a firm "no." To my surprise, Domingo then abruptly stated, "I'm trying to be nice, but at this point, I don't care. Take it or leave it," and hung up.As a Realtor, I prioritize professionalism and courteous communication, especially with vendors. Therefore, I was disheartened by the level of customer service I encountered during this interaction. It is my hope that this feedback serves as an opportunity for improvement in customer service at this establishment.
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August 2023 by Edgar G.
Needed help locating a toilet.. don't come here if you don't know exact what you want and don't expect them to help u figure out what you need .. Amazon is a better bet they offer stuff I was told doesn't exist ..
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June 2023 by Carl V.
Glen did a great job replacing my Bradford white water heater in the basement. Very pleasant to deal with and explained things very clearly. Carl Palo Alto
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May 2023 by Roberto Martinez
Very Nice people and good was delicious.
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March 2023 by Kai Yin W.
I bought ToTo toilet from this shop and they helped us installed it. our experience with this shop is following: The shop manager Dominiq and their staff gives very warm welcome and thorough introduction of their products earned my total trust And they arrange service people ASAP The plumber they send Dan did excellent job on our Toto toilet installation, he is not only very very professional also his altitude is so polite so patient and trustworthy. His charge is very very reasonable. He is the best plumber we ever had and I definitely will recommend him to anyone who need excellent service. Dan also has a helper Glen who helped clean our sinks, he is also excellent who worked very efficiently and earn our trust. Overall, we will have Guy plumbing do our future plumbing and heating work and they definitely deserve to get 5 star Honor. Thank you
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February 2023 by R Bisc
Bought a sink faucet from the storefront and was able to have it installed within a week for a good rate. They were also able to fix a leaky faucet in the bathroom at the same visit.I was impressed with the ease of the technician’s repair given that another technician from a different company had said our disposal might have to be temporarily removed to install a new faucet.
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February 2023 by Robert Bisconti
Bought a sink faucet from the storefront and was able to have it installed within a week for a good rate. They were also able to fix a leaky faucet in the bathroom at the same visit.I was impressed with the ease of the technician’s repair given that another technician from a different company had said our disposal might have to be temporarily removed to install a new faucet.
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January 2023 by Allen Braun
Awesome for hard to find high-end plumbing parts??
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January 2023 by Sandy Neto
I went into the store to purchase some plumbing, and everyone was so helpful. All four employees were so helpful. I was very thankful for them!
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December 2022 by Ron Matsui
Excellent service and selection of kitchen, bath and plumbing needs. Have been using this outfit for over a decade now—they install all parts very well for about $200 per visit—depending on extent of labor. I’d recommend Hansgrohe for faucet needs, and Toto for toilets. Hansgrohe has one of the best warranties (and it is NOT the same company as Grohe…..)
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December 2022 by koh Kay Yew
Excellent service - trustworthy and responsive - we use them whenever we need plumbing repairs and they have not failed us.
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November 2022 by Inseong J.
Don't always believe what you see on Yelp. I received quotes from 2 different plumbers for fixing a faucet with low water pressure. They both had 600+ reviews and perfect 5 stars. Both of them said that I needed to replace the 2 angle valves and the $800 kitchen faucet that's only 5 years old because the rubbers from the blown out gasket ruined it. I noticed that neither of the 2 plumbers had photos of fixtures from KWC or Hansgrohe so I went to Guy plumbing to get their take. Guy plumbing had a very quizzical look when I mentioned the diagnosis and said that they could probably fix it. Low and behold, they came out the next day, replaced the 2 angle valves and fixed the KWC faucet in 1.5 hours. The pressure's back and they also tightened the faucet, hot water dispenser, and soap dispenser-all of which were pretty loose. They have all the tools and parts are are extremely efficient. They also guide you through what they are fixing and show you what's wrong and why certain parts fail. Such an amazing service.
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October 2022 by Susan S.
Simply the best!!!!!! In all respects. We've been faithful fans since we moved into our house 50 years ago. Can you say that about any other service?
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October 2022 by Julian G.
Sc*w these guys. Called a couple of times about getting some leaks fixed. They couldn't be bothered to call me back.
