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August 2024 by ronald w.
We've been taking our cat (and now dog) there for many years. How good are they? Well, it's hard to know how good they are in comparison with other vets. However, this clinic was sold a few years ago and since then the fees have increased a very great deal.
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July 2024 by Mansi M.
Horrible and unfriendly staff. Never respond to email or call you back. We took our dog there and she's in worst condition than before. We tried calling during normal business hours and said our dog reacted bad to vaccine for rabies and hasn't eaten for 7 days no response. Do not recommend going to this clinic. Your dog or other pets will be dead. They don't care about pets just collecting money. Highly disappointed with lack of attention given to clients and the pets. They ruined our dog.
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July 2024 by Irene Y.
I just moved from the South Bay and Peninsula was recommended. I needed to get in quickly for rabies and vaccinations for my pup. All went well, when I got there I was greeted by staff. It was busy, and I waited a tad longer. But it didn't matter, I really liked Dr. Ulla. She was personable. She got down on her knees to greet my dog who is 46 pounds. She reassured my pup and soon she was licking the vet! So big yay. I am thrilled to have found a great vet in Menlo Park!
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June 2024 by Xiayu C.
AVOID!! AT!! ALL!! COST!!! I recently took my cat to this vet clinic and was extremely disappointed with the service. As a medical student, I was particularly shocked by the unprofessionalism and lack of knowledge displayed by the staff. My cat had been vomiting and not eating for three days, so I suspected gastroenteritis and requested an in-house blood test and some medication. I declined additional tests, which seemed to offend the staff. Their attitude turned arrogant and dismissive from that point onward. When the blood test results came back, several indicators were off, suggesting inflammation. Despite this, the doctor brushed it off, claiming it was nothing serious and did not prescribe any medication or provide any conclusions. Instead, they insisted on doing an ultrasound and then disappeared after speaking with me for less than five minutes. Concerned about my cat's worsening condition, I asked if they could prescribe anti-inflammatory medication. I waited for half an hour, asking three different nurses before the doctor finally reappeared. I happened to be on a call, and the doctor rudely told me to hang up, stating they were too busy and had already explained everything to me. They refused to prescribe any medication without an ultrasound. Throughout the visit, the staff's attitude was condescending and unprofessional. My cat hadn't eaten for three days, yet the doctor seemed more interested in pushing canned food than addressing the medical issue. They took the food inside to my cat, came out immediately, and said my cat refused to eat. As a medical student, I strongly advise against taking your pets to this clinic. The doctors are dismissive, lack medical knowledge, and are more interested in pushing unnecessary procedures than providing genuine care. Avoid this place at all costs.
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September 2023 by Anne S.
I'm a long-time customer and PPH is a great place. I trust their opinion. The doctors, technicians and admins are friendly. It has a nice vibe. They were able to squeeze me in--my dog had a bad ear. He got good treatment and is back to his normal perky self. I see cats and all kinds of dogs in the waiting room. Grateful that we have this dedicated family business in our community! They are working hard for our fur babies
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July 2023 by Lauren G.
All the bad reviews make total sense now. I've never had such a bad experience with a vet before! The front desk is terrible, they're bad at answering the phone and if you get a hold of someone it's somehow worse, bc they are so unhelpful it's just a waste of time talking to anyone. The vets are even worse then the front bc they're more interested in making money than in providing good care for pets. Would not recommend this vet to anyone. The service was poor, the prices were high, and my dog was not getting the care she deserved. DO NOT GO HERE!!
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February 2023 by Janet L.
We love the Pen Pet team! We went with Pen Pet as they offered laparoscopic spay with gastroplexy which we were looking for with our GSD. Dr. Harish did a wonderful job and the recovery was perfect and much better than our friends who did traditional spay. We also truly appreciate how responsive and kind the entire staff at Pen Pet is. Every time we had any concerns, we were able to call/email and get super helpful and detailed support. Honestly the best vet we've ever had, and we are so thankful our primary vet is so awesome.
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November 2022 by Young K.
I woke up early this morning because I missed my 10-year-old so much. I decided to leave this review because I thought it is the right thing to do. My family's golden doodle has been Dr.Harish's patient since he became part of my family. It is true that Dr. Harish has been offering excellent care for him. However, his recommendation on steroid treatment on 11/18/2022 took his life away on 11/26/2022. I noticed in October that my boy had sinus issue, discharging mucus from his nose. Dr. Harish performed nasal rhinoscopy on 11/2/2022 along with other tests. Chest X-ray result was "clean lungs". He took biopsy of his nostril. However, that night, chunk of tissue came out from his nostril. I had to take him back the next day and Dr.Harish had to put him under sedation again to remove the tissue. From 11/2/2022, I gave my dog antibiotics. Biopsy result offered no meaningful information. Mucus issue stayed. I really wanted to cure this for my boy. So, I asked Dr. Harish for an expert recommendation. He proposed steroid treatment. I asked him if I can stop giving him antibiotics once we switched to steroids. His response was "Yes". I made the switch on 11/19/2022. He was healthy and perfect until 11/24/2022. From 11/25/2022, his condition deteriorated rapidly. He lost his appetite and had hard time breathing in the afternoon. I texted Dr.Harish at 11AM and 2PM about the situation. His response was he can check him on 11/28/2022. After 7PM, I drove to ERs desperate to cure his condition. They were all asking for my decision for expensive tests first. Though it was Thanksgiving holiday, I had to call Dr.Harish. I called numerous times, sent a text message, and left him a voice mail. I needed his input right away because I had no idea back then that the test results 3 weeks ago from Dr.Harish could become irrelevant so quickly. I did not get any response from him. Finally, at 3AM on 11/26/2022 at the 3rd ER place that I visited with my wife, vet there explained to us very clearly possible root causes of his problem and the required tests. This was what I tried so hard to get from Dr.Harish from 9PM on 11/25/2022 but could not. We signed up for the tests instantly. The test result at 5AM however was devastating. Our boy was diagnosed with septic pneumonia and 2/3 of his lung was already not functioning. There was nothing we could do but to end his suffering. I woke my daughter up at home, drove her to ER, and we bid final farewell to our beloved boy. He passed away shortly before 6AM on 11/26/2022. The question my wife and I asked ER doctor was how can this all happen in a single day. We just could not understand this. In one day, our beloved boy passed away and my daughter lost her other half. ER doctor told us that there is always a risk of bacteria going in the lung without any resistance during sedation. He may have been healthy after Dr.Harish's procedure because he was on antibiotics. There is a possibility that as soon as he stopped taking antibiotics and switched to steroids, it drastically reduced his immunity and as a result remnant of bacteria started building up from 11/19, multiplying exponentially leading to septic pneumonia. I understand that vets and doctors are not God, so they cannot predict everything. However, if such risk of steroids is commonly known in the field, Dr.Harish should have taken proper due diligence assessing the risk. He should have explained this to me thoroughly and tested our boy for any bacterial issues before making the recommendation as he knew about the complications that our boy had. Or the least he could have done was saying "No" when I asked him if I can stop giving antibiotics when switching to steroids. I accepted his proposal only because I trusted him wholeheartedly, not having any clue whatsoever that this treatment was going to take his life away after 7 days. My family has been devastated since 11/26/2022. My wife and I suddenly lost our second child and my daughter is in grave pain losing her other half. She has gone through many toug
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October 2022 by Noopur G.
Dr Samar khan was professional and a wonderful vet! She truly cares about her patients and their parents and will always do her best for them. Highly recommend!
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September 2022 by Jen D.
If you're looking for a caring vet's office, I highly recommend Peninsula Pet Hospital. Their staff is welcoming and friendly. You can tell everyone there really cares about the patients and they always treated my 11 year old dog Maddie very well. Sadly we recently found out that she had bone cancer and there wasn't much we could do to save her quality of life. She was my first dog so deciding on when and how to euthanize her was really difficult. I decided to make an appointment with Peninsula Pet Hospital and I'm so glad I did. They gave us all the time we needed to say goodbye and treated us and her with the upmost respect. Afterwards they even sent us a nice card signed by the whole staff and a lucky bamboo plant to help with our grief. Thank you Dr. Ulla for giving Maddie a peaceful goodbye.
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September 2022 by Mimmie H.
We were fortunate to have Peninsula Pet Hospital as our Yorkie's vet during her senior years. Dr. Harish, Dr. Ulla, and the entire staff are knowledgable, patient, and down-to-earth good people who really love their furry patients. With previous vets, I never felt completely comfortable with the information I received and always felt like they were more interested in making money instead of the overall current and preventative care of your pup. After going to Peninsula Pet Hospital, I always felt comfortable and ensured that our little Cookie was getting the best care with her exams, vaccinations, and leg surgery. The doctors always explained any care with why it mattered and also sharing options so that we could make the best decision together. The front desk staff are efficient, on top of things, and always kind. They made things like getting necessary info required for our pet insurance, making/changing appts, and getting a hold of the doctors a breeze. If you're looking for a "forever" vet for your furry family member, I highly recommend PPH!
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August 2022 by Colt D.
I take my large Rottweiler here who has recurring GI issues and I always receive professional and quality care. The veterinarians recommended to change dog food, and a few other remedies. Since then our rottie has been doing great with zero GI issues. I am extremely happy with our care especially considering we went to other vet clinics and the issues did not resolve with them.
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August 2022 by Callie Rose G.
We have been taking our pets to the Peninsula Pet Hospital for nearly 20 years and have never experienced anything but great, quality care. I HIGHLY recommend the Peninsula Pet Hospital - it is a wonderful place to bring your pet.
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August 2022 by Michelle O.
I've been taking my dog Nori to PPH since I got her 6 years ago. The care has been excellent! Nori has had routine visits, dental care without anesthesia and some emergency care. The doctors and support staff are wonderful. They are gentle and professional. I highly recommend!
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December 2021 by Matt B.
They will bait and switch on fees. I was orally quoted one fee for some tests and elected to proceed based on that cost, and then when I went to pick up my dog, they demanded approximately 5x the original quote to get the dog back. I had no choice but to pay but won't go back again. Shame on me I guess for not getting the quote in writing, but I don't feel like it should have to operate that way with a vet. If you do go here, I would suggest getting quotes in writing.
