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December 2023 by Iva MP Colón
I was apprehensive because of such bad reviews, but honestly, this was great! It was fast, efficient and easy. Noina's blood draw was easily the most comfortable one I've ever had. No complaints here!
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December 2023 by Andres Rivero
Not helpful, unprofessional, and does not seem to want walk-ins happening even if it is to request the sample tubes or drop off, not careful enough to read the order, and I can go on. Very discontent with quest.
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September 2023 by kimberwisn
I had some tests taken at Quest, Menlo Park. I was my first time there. I was lucky enough to be seen by Mariela. She took the time to help get me signed up and even though she had a full schedule she fit me in between clients. She was quick, professional and very pleasant. Everyone is so busy these days it nice to greeted with a smile and willingness to make the client feel comfortable.
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August 2023 by Ibrahim Toukan
Avoid this lab. They’re understaffed and extremely unprofessional.I made an appointment for 8:20am. I arrived at 8:10am and checked in on the kiosk immediately. There were two other people when I arrived sitting in the waiting area. The lab technician would call people from behind the door. 30 minutes passed by and my name wasn’t not called. I was finally able to speak to the lab technician around 8:45am. She informed me that she didn’t see my lab order. I stepped out and called out my doctor and asked them to resend it. I stepped in 10 minutes afterwards after the doctor said they sent over the lab order. I spoke again with the lab technician around 9:20 as she was helping somebody else and at that point said I have to join the walk-in waitlist because I missed my 8:20am appointment. When asked how long is the wait is she said she cannot give me an estimate. She had no respect for the fact that she was late 25 minutes to my appointment and showed no empathy or flexibility to accommodate me. Had she checked in with me at my scheduled appointment and informed me that she didn’t see my lab order I could have immediately got it resent versus having to wait 35 minutes and then having her tell me I missed my appointment.
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May 2023 by Mark Omo
Tucked into the back of a Safeway, the quest has their own private waiting room, and both employees on staff were kind and efficient. The entire visit was less than 10 minutes, including a fast, efficient blood draw (got it on the first try).
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January 2023 by Jaime Lynn
Had an appt. No one was there. Called their number, the number was disconnected. Safeway EEs have nothing to do with quest they cannot help.
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September 2022 by Chachi R.
I had an appointment at @7:30 am Ilham has been very disrespectful ( saying call my supervisor that's fine ) just because I asked for her name. The person she is training can't even draw blood the correct way at all. My daughter is 10 yrs old she had to take medicine to make her calm & my appointment was at 7:30 am & they said nope sorry we scheduled at 10:00 am! We can't take her now because we need to take two more ahead of her! I told Ilham that my daughter is on medication to keep her calm.... She said that's fine still have a seat Ilham has a habit of speaking over you & ignoring your request from doctors ( as a vet tech I've never spoken to owners the way she spoke to patients there at Menlo Park Safeway quest shouldn't be hiring workers that speak to others like this! They are very unorganized & Can't even call patients by their appointment times! Not even that some lady who was so sweet tried explaining so many times to them what her lab order was and Ilham kept talking over her and finally, the lady had enough of going back & forth with her! Finally, at @10:50 am she said she could finally take me I told her my appointment was at @7:30 am & my daughter's Medicine is wearing off I need some to help me hold her tight because now she's going flip & cry & she said oooh no we don't that here I had a break down in my car crying because I was so frustrated with the lab techs! I finally found someone at @2 pm to help draw blood from my daughter! Never again would I ever go to that quest a lot of people also when they were walking out said that they couldn't even hit a vain right! Please hire people that don't rush people to talk or be disrespectful Ilham needs to learn to lesson before thinking she's right every time! As a mother, it gets very overwhelming when you have a daughter who tends to have anxiety & also is hungry & two techs trying to prove their point in their right & Dr is wrong! As a mom, I never felt so upset tell today & I felt like ok if these two techs knew she was on medication & I told them more than 5 times they ignored me completely! They do not care they need to shut it down also there is so much urine in the cabinet it's gross!
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September 2022 by Tatyana P.
Terrible experience, very unprofessional, rude.I had issues in this location before - never could find electronic order and such - but still it is the closest Quest Diagnostic lab to my house and I am working and need to save time.Today it was absolutely terrible. I've spend 40 min waiting them to go through electronic order and other paperwork, then they weee not able to draw my blood - just because lady is unprofessional, and she start blaming me for that (you didn't drink enough water) and was rude.Needless to say that right after that another lab did the draw from the first attempt and phlebotomist there was shocked how my arm looked after visit to Quest Menlo Park.
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August 2022 by Wendy Eilers
If I could give less than 1 star, I would. TERRIBLE! After fasting for 12 hours, I went to my scheduled appointment, only to see a sign on the door stating: "Due to staffing shortage this site will be closed until further notice." I get that staffing is an issue for many businesses these days, but inexcusable that no attempt was made by a manager to contact me (and guessing all the other patients who will arrive for their appointments today). And next closest location in Redwood City is not accepting appointments. Will say that when staffed, the phlebotomists have been super.
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August 2022 by Amy T.
Location closed until further notice - quest needs to update the website. Still taking appointments and CLOSED.
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July 2022 by Sue C.
This location is closed! Don't even bother coming, they need to update the website! I drove out here to find this out..
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June 2022 by Mit Data
Went for a scheduled appointment to be told they cancelled the appointment for unknown reasons - issues with their location(?!). Told me I must have received an email about that. I hadn't. I had to have the tests drawn at that time and date and when asked "what should I do" they basically told me "we don't care".Then "cancellation email" was received 20 mins AFTER the time of the appointment! In short, a terrible, terrible Quest company!
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November 2021 by Pui-yun C.
We stopped by today to get some tests done. We signed up through Jasonhealth, which advertises their testing sites, Quest, as a "walk up" service. The morning hours are 7-11:30. We arrived around 10:25, signed in, and got a number. After the only other person in the lobby got their test and left, we sat awhile before checking with the phlebotomist when it would be our turn. She rudely responded that she was closed and referred us to the signs she had posted "all over" that the lab would be closing at 11 starting today, 11/22. The note directed us to go to the Redwood City location. However, when checking the Quest website, the Redwood City location is not even open! When we mentioned that it wasn't 11 yet, the lady's response was "I'm busy, I've got things to do" The lack of customer service, and lack of communication between sites is completely unacceptable! How can they send patients to a site that isn't even open?
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October 2021 by Ameyus Moore
This is new experience going into a lab in a grocery store. It was just fine, quick (pee test for my kid), and I was able to go shopping after we were done with the test. It is in the back of the store.
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September 2021 by Parivash Moradifar
Over half an hour delay!! Is this normal? I have missed my meeting because of their poor timing. There is only one person here with no assistance and she is extremely slow. For a simple blood work, reserve a 2 hr slot in your calendar.