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November 2023 by Sivasa L.
It's frustrating sometimes wanting to support this grocery store and seeing certain things happen. I understand that times are tough and so prices go up but man I've never seen tofu at this high of a price. Almost $5/block with no options to buy in bulk or save. What frustrates me the most about this evening was the fact that the store was restocking their shelves. It does not look like the people who are restocking are employees of Safeway but it's still very frustrating. Trying to get to the plant-based aisle, which is only One shelf, there were two large crates blocking any access to the tofu and any other of the plant-based replacement meats. This was the main reason I got there but then when I saw that the tofu blocks were almost 5 dollars, I guess I'm glad that it was blocked and I couldn't get through. i'm sure that the grocery store only does this every once in a while but it is kind of dangerous to have all those crates and boxes in the isles where shoppers are coming through. It would be one thing if this was a store that had regular hours but this is a 24 hour store. I was very disappointed that I couldn't get to a lot of the food that I wanted to get. I know these guys are there doing the job of restocking but I think it goes a long way to be mindful of customers who may need help. Anyway, this is still a good place to come to if you have deep pockets. But if you are struggling student like myself, I would say to find plant-based foods elsewhere.
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September 2023 by Susan N.
The pharmacy here is unhelpful. Tried calling 4 times to inquire if they have the current Covid vaccine as their website doesn't make that info available. The option to talk to a staff member only goes to a recording and if you leave a message you won't get called back. On a fluke I actually got to talk to someone who said their supplies are limited so they aren't announcing the availability. Good luck trying to get an appt online. There are 4 pages of info required and after supplying all that I got a message saying the appt was no longer available. I'll gladly go somewhere else next year for my pharmacy needs.
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June 2023 by Chonlana J.
I like this Safeway, it's big and brightly lit and has great variety. They used to have plant-based spaghetti at the Ready to Eat section. They haven't in a while. I wish they did for us vegan, vegetarian, and pescatarian folks. No complaints, just a request - please carry plant-based spaghetti again.
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May 2023 by Vanessa S.
Tried their DriveUp and Go service. Horrible. They say to call them when you arrive. So I called and no one answered. And I called. And their voice mail box was not set up. And I called. 15 minutes later I am still sitting in the car calling every minute or 2 and still could not find anyone to answer.
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May 2023 by Sue B.
Had to use the washroom! It was/is disgusting. Portapottys and cleaner. Please make it a necessity to keep them useable. Grocery stores should show good bio-security. Someone in the store should be accountable. May 19-2023.
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May 2023 by Baby C.
Ordered a Mystical Mermaid birthday cake, when we pick it up they give us a Frozen themed one and the manager was crazy rude. Never coming back here.
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January 2023 by Dave V.
Safeway doesn't honor the deals and rewards it promises. The last two times I redeemed awards for free products (using the club card associated with my account) in this store, they charged me for the products anyway. When I scan the barcode on the shelf tag for an advertised in-store deal using the Safeway app, the scan returns other deals, but never the one advertised. Can't get the deal price. I'm tired of complaining to Albertson's (parent company) customer service in Phoenix. They're ripping off customers and need to be held accountable.Reply to manager:Have tried "Contact Us" many times. Often don't get a reply. When I finally did get an email back recently requesting info I'd already submitted, it said "you can reply to this email," but when I did that, it bounced. I finally mailed a letter to the customer service address in Phoenix with my receipt and details on the deals not credited. No response. I'm done wasting my time. Safeway's failures to honor its advertised deals & rewards used to be rare; now they happen every shopping trip. Am alerting the FTC and CA Attorney General. Time for Albertsons/Safeway to start paying some million-dollar fines.
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January 2023 by Stephen G.
Service was excellent. They give away boxes. Great for carting things to good will. They also have potato chips.
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January 2023 by Matt S.
I have no idea why these boneheads freeze their apple pies smh. I literally have to buy it a day in advance and let it thaw for 24 hours. There is absolutely no reason to keep it locked up in the freezer. I get the same pie at Ralphs and other grocery stores and they are not sitting in the freezer and ready to serve. For some reason Safeway puts them in their freezer which makes no sense as other grocery stores don't do this for the same exact pie
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December 2022 by Aaron C.
This place is huge. Great products. Would keep a dead Indian in a statue at the front door if it let em...
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October 2022 by Katie T.
I just posted a review a week ago got a response back from the supposedly store manager said to try and contact the store or her Dawn M. there's nothing on the contact page for Safeway and of course the store doesn't answer the phone so again this is the reason why I will never go back to that Safeway or give the pharmacy any of my business.
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September 2022 by Susan S.
They have variety of sushi and a lot of choice to pick from. We order a party tray and they decorate it for no additional cost. The price is very reasonable compare to other places and at the same time the service and quality is excellent!
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September 2022 by Lynn G.
The Safeway in Menlo Park doesn't deserve any stars. There were no handicap buggies that ran when this was brought to the managers attention he basically laughed in the gentleman's face. Yelling Ye ha as he followed the customer out the door. Shame on Safeway and this manager
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May 2022 by Shelby Ratley
Very courteous staff, multiple item selections at an affordable cost to balance affordability to purchase in any low end, poverty type community or less valuable living properties
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February 2022 by Denise. L.
Love the hours. The takeout deli section is great with lots of variety. Produce is fresh and well priced with lots of choice.