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February 2024 by John S.
The service gets worse by the minute. Now WF closes at 5 pm. Why not open the bank only between 10 am and noon for maximum inconvenience?!
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December 2023 by Amy A.
One of the worst banks in the area. After reading reviews I am still surprised as to why it is still open. Staff is rude, unprofessional, and seems to hate their job. Please avoid this Wells Fargo location if you can
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October 2023 by Ed Lam
I left after I was given wrong information on how to appropriately sign checks as a POA and Trustee. I wasnt taken seriously and immediately went over to the 400 Hamilton Ave, Palo Alto branch. Linh was able to confirm the correct information. Go there instead.
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September 2023 by Hamid Omid
I had an appointment with James at 2:30. I left at 2:50 as there was still no sign of him. Unprofessional and irrespectful..
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December 2022 by 7
Be smart. Use a credit union ?
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August 2022 by Lynn Huidekoper
I went to deposit cash and get a roll of quarters. Very few customers at 4P today. Always pleasant tellers.
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January 2022 by J p
Went inside the branch to open an account and Jack was very nice and helpful, pleasure to talk to
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July 2020 by Virginia Huffman
So incredibly slow. Every time. It’s not that the staff is new or in training. Today I’m waiting in line. And the doors are locked. I get it. It’s COVID. BUT the person who opened the door couldn’t be more unfriendly and unhelpful. Interrogated me as to why I was coming.in.
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April 2020 by Paul Blauvelt
Complete incompetence. Unable to keep track of paperwork. Not able to expedite simple transaction, without causing extremely inconvenience.
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October 2019 by Henry Chang
I really want to thank Homaso, the manager. He went well beyond
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December 2018 by Julia C.
I may have concurred with the 2 star rating across the board however I think Wells Fargo has accomplished a lovely thing. By chance and never expecting to become a client, I visited the Santa Cruz Ave, Menlo Park branch to take care of some Wells Fargo specific banking needs. Thankfully, I had someone who was an account holder but much to my surprise, the customer service was absolutely amazing. Having been a 20 yr client of "conservative" Union Bank, what a refreshing ease of transaction for a change! Fast forward a few months, had the same " in house, Wells Fargo need" Called blindly on New Years Eve! The branch manager picked up, within 1 hr, was at the branch, an assigned account manager addressing my needs and out the door, SUPER thrilled to be a new client and my banking needs addressed to a tee. Based on my previous interactions and a recent account opening at another bank up the street (acronym: BA") I can truly say, BRAVO. The fact that this branch doesn't treat clients like internet hackers, money launderers or down enemy #1 is truly an appreciated and a welcomed look. Thank you Wells Fargo, Santa Cruz Ave, Menlo Park Branch. (Resident in the area since 1980.)
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December 2018 by Joe Wells
So I'm a veteran and my bank is USAA. Well we have almost no branches anywhere. When I need quarters for laundry it can be kind of a hassle. When I called the bank I got a person right away and not an automation like the other banks. They said it would be no problem and when I went in it was a painless process. If I do end up needing a bank for something else other than my own one day, they are definitely on the top of my list.
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November 2018 by Jan W.
Always incredibly incompetent. Quite frankly, have never had a worse banking experience than at Wells Fargo. If you have a question, you get typically directed to a "banker". Those "bankers" typically don't know how to answer the question and need to call some other Wells Fargo folks somewhere else. And those folks typically can't help, either. We have gotten WF mortgages, but not through WF. When we went to our branch they couldn't make it happen. When we went through a mortgage broker, no problem at all. And so on, and so on...
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October 2018 by Mai Ly
Bad service ever, everytime I go there they didn't even cash out my checks , not recommended :(
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August 2018 by L C.
I know they are busy, but I waited in line just to order some checks and they told me that I would have to sit down with a banker to do that and the bankers we're all "busy" right now. I've always ordered my checks from tellers at other locations. Terrible customer service. Definitely not coming back to this branch.
