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February 2024 by Rivera Custom Garage
Terrible service. Sales agents only looking after themselves. Very sad
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February 2024 by Sergio Lopez
Very friendly and excellent service
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January 2024 by Alice Torres
Very bad experience when talking on the phone, they left me waiting for a long time and no one spoke Spanish. I made quite a few calls and they always left me waiting. In the end, someone answered me in English and it was difficult because I couldn't communicate well with them. I hope they improve the staff in Spanish and don't let them. so long waiting
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January 2024 by Stephen Gregg
When I went in 4;30 on a Friday they were not very busy nore helpful. It seemed the lady behind the counter was more interested in talking to her other employees than helping.
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January 2024 by KC CHAO
Been with this insurance for over 17yrs! I left about 4yrs ago. Your insurance prices/quotes or yearly fee keeps on rising! I kept my membership only! The branch itself sucks. Going in their is like going to dmv now haha. Theirs sum what of restrictions they have here that they can't do! only dmv can. Their towl services sucks as well. Even in town they will take about 1 to 2hrs to get to you! They have a contract with "MPD" merced police department! So when they call for a service towl they come in less then 30min. Oh wait, theirs a catch! "DO NOT" let MPD call Triple A to help you get your car towl or anything. They charge extra! About $300 to $500, thats how they got me. I told them I have Triple A service n they made the call and I got hit with the fee! Make sure you call yourself! Their two older ladies that works in the front where you pay for your tags ect, they both have bad attitude! Like if we knew what to do we wouldn't be asking you the question ect. Their very rude and im guessing they been their to long! Have a great day guys!! Do not get insurance here!!
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December 2023 by daniel blanco
Above and beyond customers service
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November 2023 by Taylor Griffith
Highly recommend using this team (specifically Danielle who assisted me in my homeowner and flood insurance).Maybe I am old school but loved talking to an actual person who explained my options.Danielle was also available through email to answer any additional questions and went above and beyond to explain my policy.Really nice to have a real person helping over just “signing up online”. AAA for the win with Danielle!
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November 2023 by Laurisa Armstrong
Literally when you walk in there's someone instantly greeting you and instantly want to help you.
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October 2023 by Manuel Chavez
Customer service was excellent people were very professional and courteous to my needs also very pleased could use a few adjustments mostly faster service n less waiting,
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September 2023 by Bennett Widyolar
Got my international driver's permit here, the ladies were super helpful, in and out in 10 min!
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September 2023 by Mr HF
Ive had AAA for several years. 2 yrs ago I had a minor traffic violation. I was paying 145 monthly. Afterward, 155-160. Last month I received an em that my upcoming bill was 320. My policy was up for renewal so I figured thats why, so I paid 320. This month, I rcvd another bill for next month, 318. I thought this was strange so I called my agent. Someone else answered the phone and blatantly stated my agent no longer works there.So I told this new agent, we'll call her Jill, asked for my information , then told me that upon reviewing my plan, that my rate wasnt adjusted for the traffic violation so thats why my new bill was 320. Thats 320 per month, also known as a car payment ! I then asked why Im being charged for this mistake by AAA. The agent sounded like she was holding in her laugh which started to get on my nerves, she kept cutting me off when I was trying to say something and the more she talked the more I wanted to hang up on her. The tone of her voice I will never forget, snappy, rude, disruptive and unprofessional. I told her to cancel my plan , and she kept repeating parts of my policy so I ended up demanding she cancel my plan now and em the confirmation #. Sad to say but I allowed her piss poor attitude to get to me , so the conversation ended with me cursing and hanging up on her. Unfortunately Im going w a different company, but for anyone deciding AAA in Merced, GET ANY AGENT BUT JILL. As for you Jill, trust me, you would not have spoken to me in that manner , intentionally provoking me to anger , if I were standing there in front of you.Heres an update. I called AAA in regards to the missing refund due to me after cancelling and receiving a cancelled notice via email. Whomever the agent was that I had spoken to now has a different name , Myra. So not sure about what happened there but I have yet to receive my refund from AAA. I'll wait and see if I am contacted regarding the refund and if I am not, by the end of next week, I will personally be visiting AAA in Merced.
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July 2023 by Weng Duran
Nice representative over the phone be able to help me reinstate my account after the cancellation. It was a pleasure speaking to him. Thanks much! ??
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July 2023 by Priscilla Hernandez
Marquez califro life insurance agent went above and beyond his duties to help me out and took his time to explain every little detail to me.he every stayed late to help me through everything I greatly appreciate him and highly recommend him if your in the market for life insurance
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July 2023 by Wyatt Fiskum
Fast friendly service had insurance coverage and my DMV paperwork and tags in less than 30 minutes. Thanks Darrell!
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July 2023 by Ona
Great people and great service. I love them
